8x8’s Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer Engagement
Recent innovations to enhance customer engagement throughout the organization, further connect teams, expand to new channels, and drive business success include:
- Recent innovations to enhance customer engagement throughout the organization, further connect teams, expand to new channels, and drive business success include:
8x8 Engage: An AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty, and driving business success. - Intentionally engineered, 8x8 Engage addresses the distinct needs of customer-facing employees outside of the contact center with the right-fit tools and capabilities for delivering consistent, successful outcomes.
- Proactive Customer Engagement: Proactive Outreach for Unified Communications and Contact Center customers utilizes 8x8's programmable SMS and WhatsApp capabilities to further enable cross-organization customer engagement.
- 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements.