8x8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform; Extends Global Reach to 59 Countries
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Thursday, July 27, 2023
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8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee experience enhancements to the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.
Key Points:
- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest customer and employee experience enhancements to the 8x8 XCaaS ™ (eXperience Communications as a Service™) cloud platform, including improvements to 8x8 Supervisor Workspace, contact center analytics tools, agent performance tracking capabilities, and streamlined customer journey mapping.
- The 8x8 XCaaS platform Global Reach ™ capabilities were also extended and will include the addition of South Korea.
- Embedded trend analysis: presents supervisors with instant insights to improve speed to correction and drive superior performance in the contact center.
- 8x8 customers can register for the 8x8 on-demand webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.