Semantic processing

Openstream.ai's Latest Multimodal Conversational AI Patent Helps Drive Better Outcomes

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Wednesday, October 4, 2023
CAI, Counties of South Sudan, Semantic processing, Gartner, Sentiment, Speech, CX, Android, Conversation, Customer experience, Customer engagement, IOS, Emerging technologies, Chatbot, Acquisition, Patent, Multi, AI, System, Magic Quadrant, Gartner hype cycle, Sales, Customer service

BRIDGEWATER, N.J. , Oct. 4, 2023 /PRNewswire/ -- Openstream.ai, the leading provider of plan-based, multimodal Conversational AI solutions for visionaries, today announced it has expanded its multimodality patent portfolio with the issuance of Temporal Behavioral Analysis of Multi-Modal Conversations In a Question and Answer System. This unique approach advances the abilities of a multi-modal virtual agent to engage in human-like dialogue with users, improves the quality of the Customer Experience (CX) and provides enterprises with deep insights about their customers across multiple use-cases.

Key Points: 
  • Openstream.ai's latest patent represents a significant advancement in the field of conversational analysis and AI-driven interactions.
  • "This patent adds to our expansive portfolio of intellectual capital and provides the best Conversational AI platform and capabilities for our clients," said Openstream.ai CEO Raj Tumuluri.
  • Enterprises need to evolve from using basic chatbots to plan-based multimodal Conversational AI-enabled agents that provide superior customer and employee experiences.
  • "This patent deftly combines conversational multimodal interaction and neural architectures by integrating multimodal fusion with neural attention," said Dr. Phil Cohen, Chief Scientist, Openstream.ai.