boost.ai Introduces Generative Action, Enterprise-Ready GenAI for Customer Service
SANDNES, Norway, April 16, 2024 /PRNewswire/ -- boost.ai, a leading conversational AI (CAI) solution provider, today announced the launch of Generative Action, the latest in a series of innovations to advance their platform's Generative AI (GenAI) capability. Building on LLM-enriched functionality launched last year, Generative Action enables the use of GenAI-enabled virtual agents (VAs) with the safeguards necessary for operation in customer-facing, and highly-regulated environments. With multiple guardrails at the local and topic levels, users can accelerate customer experience automation, providing richer, hyper-personalized interactions without onboarding unnecessary risk.
- With multiple guardrails at the local and topic levels, users can accelerate customer experience automation, providing richer, hyper-personalized interactions without onboarding unnecessary risk.
- This new approach to conversation experience cements boost.ai's commitment to responsibly empowering organizations with a generative-first approach to customer service, pairing the best safety practices of traditional CAI with the potential of generative technology.
- Users can now automate an estimated 80 to 90 percent of inbound inquiries and raise overall customer satisfaction.
- "Generative Action signifies a major step forward for our platform, strengthening ways our customers manage GenAI and LLMs without limiting their promise.