Service

From End Users to Agents: SysAid Continues to Innovate and Transform the IT Service Management Experience by Unveiling its AI Chatbot for Agents

Retrieved on: 
Wednesday, April 17, 2024
ITSM, SITS, Service, AI, Chatbot, SharePoint, Enterprise, Frame (networking), Organization, Knowledge, Guard rail, Customer service

Earlier this year SysAid released SysAid Copilot, its comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and redefining the employee experience.

Key Points: 
  • Earlier this year SysAid released SysAid Copilot, its comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and redefining the employee experience.
  • With the introduction of the AI Chatbot for Agents, SysAid continues to push the boundaries of innovation in the IT service management industry.
  • With our new AI Chatbot for Agents, we are revolutionizing the agent's role and leading the competition in delivering next-generation IT service management solutions."
  • At the SysAid booth at SITS, visitors will be able to interact hands-on with both the AI Chatbot for Agents and the AI Chatbot for End Users, experiencing both sides of the service experience.

Philippines' Globe Telecom shows outstanding results for NOC/SOC Automation with MYCOM OSI's Service Experience Assurance capability

Retrieved on: 
Tuesday, April 16, 2024
Ayala Corporation, Internet, Amazon Web Services, Automation, OSS, Service, Service assurance, Mean Time, Software as a service, Human, SMS, OSI, SOC, NOC, Root cause analysis, Correlation, Singtel, AHT, AWS, Mobile phone

MYCOM OSI's Service Experience Assurance solution (Service quality management, service impact analysis, and enterprise portal) and SOC Automation, operating on the AWS public cloud, monitors the quality of premium 4G/5G services using automation and intelligent traffic profiling and predictive algorithms.

Key Points: 
  • MYCOM OSI's Service Experience Assurance solution (Service quality management, service impact analysis, and enterprise portal) and SOC Automation, operating on the AWS public cloud, monitors the quality of premium 4G/5G services using automation and intelligent traffic profiling and predictive algorithms.
  • Globe Telecom is one of the largest CSPs in the Philippines and provides its more than 92 million mobile customers, fixed, broadband, data, internet, and managed services.
  • The MYCOM OSI Service Experience Assurance offering with the SOC Automation Solution operated on Amazon Web Services (AWS) infrastructure offers analytics and converged IT and network root-cause analysis to automate fault handling processes.
  • "MYCOM OSI's Service Experience Assurance offering with SOC Automation brings to fruition our goal of always placing our customers first and delivers key capabilities for our digital transformation," said Dennis Abella, Vice President and Head of OSS, Globe Telecom.

Government Cyber Security Market In US size is set to grow by USD 10.81 billion from 2023-2027, firewall as disruptive threat deception strategy boost the market, Technavio

Retrieved on: 
Monday, April 15, 2024
Cloud, IBM, AI, SSO, Intelligence, Challenge, Cisco, ONB, Travel, Single sign-on, Software, Cybercrime, Lockheed Martin, Financial services, General Dynamics, Raytheon Technologies, BFSI, Energy, Denial-of-service attack, Transport, NCPS, System, Microsoft, Computer security, Government, Internet of things, Telecommunications, CISA, Fortinet, Growth, Service, Arms industry

This model allows government organizations to maintain complete control over their cybersecurity solutions, utilizing dedicated hardware and software managed by service providers.

Key Points: 
  • This model allows government organizations to maintain complete control over their cybersecurity solutions, utilizing dedicated hardware and software managed by service providers.
  • Cloud-based platforms and cybersecurity solutions, such as Single Sign-On (SSO) and protection against DDoS attacks, offer alternatives.
  • Solutions include network, end-point, application, and cloud application security, secure web gateways, and IT security services against cyber threats.
  • The Government Cyber Security Market in the US is a significant and ever-evolving sector.

'USU' is Positioned as a Leader in the 2024 SPARK MatrixTM for Enterprise Service Management by Quadrant Knowledge Solutions

Retrieved on: 
Monday, April 15, 2024
Knowledge, SPARK, ITSM, Public sector, IT infrastructure, UI, Knowledge management, AI, HR, USU, ESM, ITIL, Software as a service, Risk management, Automation, Matrix, Quadrant, Senior, Service, Marketing, Improper integral, Architecture, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.
  • , April 15, 2024 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named USU as a Q2 2024 service leader in the SPARK MatrixTM analysis of the global Enterprise Service Management (ESM) market.
  • The Quadrant Knowledge Solutions' SPARK Matrix™: Enterprise Service Management (ESM) 2024, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.
  • SPARK MatrixTM for Enterprise Service Management is a comprehensive market study with a detailed analysis and evaluation of the world's best providers.

'USU' is Positioned as a Leader in the 2024 SPARK MatrixTM for Enterprise Service Management by Quadrant Knowledge Solutions

Retrieved on: 
Monday, April 15, 2024
Knowledge, SPARK, ITSM, Public sector, IT infrastructure, UI, Knowledge management, AI, HR, USU, ESM, ITIL, Software as a service, Risk management, Automation, Matrix, Quadrant, Senior, Service, Marketing, Improper integral, Architecture, Retail

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the Enterprise Service Management (ESM) vendors.
  • MIDDLETON, Mass., April 15, 2024 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named USU as a Q2 2024 service leader in the SPARK MatrixTM analysis of the global Enterprise Service Management (ESM) market.
  • The Quadrant Knowledge Solutions' SPARK Matrix™: Enterprise Service Management (ESM) 2024, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.
  • SPARK MatrixTM for Enterprise Service Management is a comprehensive market study with a detailed analysis and evaluation of the world's best providers.

Security Information & Event Management Market Projected to Reach $10.38 billion by 2030 - Exclusive Report by 360iResearch

Retrieved on: 
Friday, April 12, 2024
Deployment, Cisco, Cyberattack, Investment, IBM, Education, AI, JPY, Machine learning, SIM, Table, Artificial intelligence, Growth, Knowledge, Intelligence, Microsoft, Organization, Data analysis, BFSI, Oracle Corporation, SAP, Service

Security information and event management (SIEM) technology merges security information management (SIM) and security event management (SEM) to form a unified system for real-time security analysis.

Key Points: 
  • Security information and event management (SIEM) technology merges security information management (SIM) and security event management (SEM) to form a unified system for real-time security analysis.
  • Organizations facing intricate IT environments or lacking in-house security expertise seek out all-encompassing service offerings in security information and event management (SIEM).
  • We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Security Information & Event Management Market.
  • "Dive into the Security Information & Event Management Market Landscape: Explore 191 Pages of Insights, 562 Tables, and 24 Figures"

Security Information & Event Management Market Projected to Reach $10.38 billion by 2030 - Exclusive Report by 360iResearch

Retrieved on: 
Friday, April 12, 2024
Deployment, Cisco, Cyberattack, Investment, IBM, Education, AI, JPY, Machine learning, SIM, Table, Artificial intelligence, Growth, Knowledge, Intelligence, Microsoft, Organization, Data analysis, BFSI, Oracle Corporation, SAP, Service

Security information and event management (SIEM) technology merges security information management (SIM) and security event management (SEM) to form a unified system for real-time security analysis.

Key Points: 
  • Security information and event management (SIEM) technology merges security information management (SIM) and security event management (SEM) to form a unified system for real-time security analysis.
  • Organizations facing intricate IT environments or lacking in-house security expertise seek out all-encompassing service offerings in security information and event management (SIEM).
  • We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the Security Information & Event Management Market.
  • "Dive into the Security Information & Event Management Market Landscape: Explore 191 Pages of Insights, 562 Tables, and 24 Figures"

VisitorsCoverage Wins Gold 2024 TITAN Business Awards for Trailblazing Sustainability Efforts and Outstanding Provider of Insurance

Retrieved on: 
Thursday, April 11, 2024
Travel, Health, Provider, Gold, Service

, the leader in the online travel insurance marketplace, has won the 2024 Gold TITAN Business Award for Sustainability Initiative of the Year and the 2024 Gold TITAN Health Award for Provider and Services for Insurance.

Key Points: 
  • , the leader in the online travel insurance marketplace, has won the 2024 Gold TITAN Business Award for Sustainability Initiative of the Year and the 2024 Gold TITAN Health Award for Provider and Services for Insurance.
  • VisitorsCoverage has also been awarded the 2024 Silver TITAN Business Awards for Business Website in Insurance, highlighting our efforts to create a website with an intuitive user-friendly interface to enhance the customer experience.
  • Our Insurance Business Website Silver win and Insurance Providers and Services Gold win underscore our commitment to innovation, customer satisfaction, and superior products.
  • "We are thrilled to be honored with the TITAN Business Awards for Sustainability Initiative of the Year, Insurance Provider, and Insurance Website," said Rajeev Shrivastava, CEO of VisitorsCoverage.

Isabel Schnabel: The state contingency of monetary policy transmission

Retrieved on: 
Thursday, April 25, 2024
Consensus, HHI, Hamas, Tax, MIR, BLS, Consensus Economics, HSBC Finance, Employment, Compression, Champ, Transport, Foodservice, DFR, SDW, European Systemic Risk Board, APP, Policy, Bank of Greece, PEPP, BSI, S&P Global, House, ECB, Unemployment, Risk, ESCB, SPF, NFC, Imir, QSA, Refinitiv, GDP, Index, Oesterreichische Nationalbank, Banco de Portugal, RHS, Kilowatt-hour, Person, Weather, Consumption, Communication, PMI, Bank of France, News, Food, OIS, Credit, HFCS, Service, European Central Bank, Mining, Roe, Conference, Pressure, Central bank, Growth, Caldara, HH, LHS, GPR, Household, Rubric, Bank, ROE, Capital, ILS, Energy, Bloomberg, HICP, IBoxx, Reference, Deutsche Bundesbank, Water, Unit, Inventory, BEIR, IBES, Interval (mathematics), Fused quartz
Key Points: 

EQS-News: technotrans increases revenue by 10 % and confirms strategic targets for 2025

Retrieved on: 
Wednesday, April 10, 2024
Annual, Growth, Motivation, Supervisory board, Health care, Energy management, Print, Policy, Management, ROCE, Plastic, Future, Service, Retail

A strategy review conducted in the period under review confirmed the Group's overall strategic direction.

Key Points: 
  • A strategy review conducted in the period under review confirmed the Group's overall strategic direction.
  • The strategic targets for 2025 have been confirmed.
  • The technotrans Group increased consolidated revenue by 10 % to € 262.1 million in the 2023 financial year (previous year: € 238.2 million).
  • We are starting the new financial year 2024 with a sharper strategic focus and a high level of motivation.