Trust in Paint Brand and Retailer Now Major Indicator of Customer Satisfaction, J.D. Power Finds
High customer expectations can never be brushed away, especially when it comes to paint brands and paint retailers.
- High customer expectations can never be brushed away, especially when it comes to paint brands and paint retailers.
- Then, it’s up to the paint brand and paint retailer to deliver on those expectations by establishing trust throughout the shopping and purchase process.
- Sherwin-Williams Paint Store ranks highest in the paint retailer segment with a score of 720.
- Paint Satisfaction Study is based on responses from 6,892 customers who purchased and applied interior paint, exterior paint and/or exterior stain in the past 12 months.