Patient experience

New Book Shares how the Experience Movement has Transformed the Future of Healthcare

Retrieved on: 
Wednesday, May 8, 2024
Patient, Collection, Patient experience, Movement, Evidence-based practice, Growth, Nursing

NASHVILLE, Tenn., May 8, 2024 /PRNewswire-PRWeb/ -- Jason Wolf, President and CEO of The Beryl Institute and Founding Editor of the Patient Experience Journal, shares his insights in a new publication titled "Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement."

Key Points: 
  • "Artfully presenting academic research in a practical context, Transforming the Future of Healthcare is the quintessential guide for enhancing patient experiences."
  • In this collection of editorials, Wolf delves into the transformative journey of the patient experience movement over the past ten years.
  • Each chapter of the book offers actionable insights, providing readers with practical guidance for advancing patient-centered care.
  • "Artfully presenting academic research in a practical context, Transforming the Future of Healthcare is the quintessential guide for enhancing patient experiences.

Longtime Mayo Clinic Neurologist Dr. Richard J. Caselli Joins SPARK Neuro as Medical Director

Retrieved on: 
Tuesday, April 16, 2024
Alzheimer's disease, FDA, Mayo Clinic, Bangladesh Technical Education Board, Research, Albert Einstein's brain, Dementia, Clinical professor, Patient experience, Patient, Neurology, Neuro, EEG, Patient satisfaction, Medical director, Medical device

LOS ANGELES, April 16, 2024 /PRNewswire/ -- SPARK Neuro, a leader in brain health diagnostics, announces the appointment of Dr. Richard J. Caselli as its Medical Director.

Key Points: 
  • LOS ANGELES, April 16, 2024 /PRNewswire/ -- SPARK Neuro, a leader in brain health diagnostics, announces the appointment of Dr. Richard J. Caselli as its Medical Director.
  • With a 35-year career at the Mayo Clinic, Dr. Caselli brings extensive expertise and leadership in neurology and cognitive aging to SPARK Neuro.
  • During his tenure at Mayo Clinic, Dr. Caselli and his team collaborated with SPARK Neuro on several research initiatives funded by the National Institutes of Health.
  • Dr. Caselli's distinguished career includes serving as Chair of the Department of Neurology, Medical Director of Patient Experience, and Director of Research at the Mayo Clinic.

Steer Health's Revolutionary Kiosk Drives Revenue, Efficiency, Accuracy, and Patient Satisfaction

Retrieved on: 
Friday, April 5, 2024
Health, Patient, ROI, Smartphone, Patient experience, AI, Medical device

Here's how Steer Health's kiosk unlocks revenue growth and a smoother PX:

Key Points: 
  • Here's how Steer Health's kiosk unlocks revenue growth and a smoother PX:
    Real-time insurance eligibility and identity verification ensure accurate upfront collections, improving cash flow by nearly 50%.
  • Our touchless autofill reduces patient check-in time by 80%, freeing valuable staff time and decreasing administrative burden by 36%.
  • A 96% user satisfaction and 95% adoption rate speaks volumes about the convenience and patient acceptance of Steer's kiosk.
  • The increased efficiency allows our staff to dedicate more time to patient care, leading to a more positive experience for everyone."

UNC Health Blue Ridge Advances Innovation with MEDI+SIGN Digital Whiteboards

Retrieved on: 
Monday, March 25, 2024
RN, Communication, Environment, UNC Health Blue Ridge, EMR, Patient, UNC, Intensive care unit, Navigation, Patient experience, Diet, MSN, Infection, Intensive care medicine, Workload, Nursing, Patient safety

SMITHSBURG, Md., March 25, 2024 /PRNewswire-PRWeb/ -- UNC Health Blue Ridge outfits its new intensive care units with some of the best technology available, including the implementation of MEDI+SIGN Digital Whiteboards and MEDI+SIGN Digital Door Displays, keeping with its commitment to providing the very best in healthcare for the region.

Key Points: 
  • "- Jon Mercer, Chief Operating Officer at UNC Health Blue Ridge.
  • The implementation of MEDI+SIGN is a testament to UNC Health Blue Ridge's commitment to the community and patients they serve.
  • The critical care rooms at UNC Health Blue Ridge feature fully automated 43" digital in-room whiteboards and 15.6" digital door displays to present real-time healthcare data to clinicians, patients, and their families.
  • Jon Mercer, Chief Operating Officer at UNC Health Blue Ridge, sums it up nicely - "The electronic boards are exciting, innovative, patient-centric, and important to enhancing the care we provide."

Inception Fertility™ 2024 Annual Physician Summit: A Celebration of Collaboration, Patient Dedication, and Advancements in Fertility Research

Retrieved on: 
Thursday, March 14, 2024
Diamond, Health, Prelude, Organon, Learning, Merck Serono, Ferring Pharmaceuticals, Physician, Patient, Mental health, Patient experience, Reproductive medicine, Fertility, Labcorp, Inception, The Cooper Companies, Summit, Family, Parent, Nursing

HOUSTON, March 14, 2024 /PRNewswire/ -- Inception Fertility™ (Inception), the largest provider of comprehensive fertility services in North America, held its Annual Inception Physician Summit in Nashville, Tennessee, February 22-25, 2024.

Key Points: 
  • Global fertility leader's annual summit brings together physicians, team members across Inception's expansive family of brands
    HOUSTON, March 14, 2024 /PRNewswire/ -- Inception Fertility ™ (Inception), the largest provider of comprehensive fertility services in North America, held its Annual Inception Physician Summit in Nashville, Tennessee, February 22-25, 2024.
  • This included two full days of learning, team building, collaborating, and the field of reproductive medicine.
  • Panel sessions covered topics related to mental health in fertility care, groundbreaking research studies, and using technology to drive the patient and employee experience, among others.
  • The 2024 Patient Experience Awards included the Patient Experience Outstanding Practice Award, Patient Experience Leader Award, CEO's Patient Experience Emerging Leader Award, and Patient Experience Tenet Leaders Awards.

New Framework Released on Best Practices to Support Nursing Health, Wellness and Effectiveness

Retrieved on: 
Tuesday, February 27, 2024
Nursing, Health, Hospitals, Practice Management, Health Technology, Other Health, General Health, Workload, Hospital, Compass One, Mental health, RN, Patient satisfaction, Quality of life, Transport, Retirement, ANA, Food, Safety, Attention, Rest, Organization, Patient, Patient experience

“Amidst the intensifying demands on professional nurses, prioritizing their health and wellness isn’t just compassionate, it’s essential for their well-being and to the quality-of-care nurses deliver,” said Aundrea Mills, Chief Nursing Officer, Compass One.

Key Points: 
  • “Amidst the intensifying demands on professional nurses, prioritizing their health and wellness isn’t just compassionate, it’s essential for their well-being and to the quality-of-care nurses deliver,” said Aundrea Mills, Chief Nursing Officer, Compass One.
  • It is estimated that 100,000 nurses left the profession due to the pressures and strains placed on them during and after the pandemic.
  • The average cost of turnover for a bedside RN is $52,350, a 13.5% increase over 2021.
  • Three key components of the framework are:
    Support nurses’ physical wellness.

Press Ganey Recognizes its HX24 Executive Award Winners for Leading Industry to Improve the Human Experience in Healthcare

Retrieved on: 
Tuesday, February 6, 2024
General Health, Consulting, Health, Professional Services, Managed Care, CEN, Human, BSN, Orlando Health, Fungal infection, Hospital, Research, Nursing, MD, MHS, WOCN, Overalls, Patient, Safety, CHOP, MSN, NGHS, HX, Walt Disney, Empathy, Physician, Methodism, Patient experience, Bell, Northwell Health, Morale, RN, Cedars-Sinai Medical Center, Organization

Press Ganey , the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced eight recipients of its HX24 Award at the organization’s annual national client conference.

Key Points: 
  • Press Ganey , the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced eight recipients of its HX24 Award at the organization’s annual national client conference.
  • This executive award honors one individual who has been an influential leader in their organization and community over the course of their career.
  • HX24 HRO Foundation Award: Northeast Georgia Health System (Gainesville, GA)
    This executive award recognizes an organization who prioritizes safety, quality, and high reliability as a main pillar.
  • HX24 CXO of the Year Award: Sven Gierlinger, Chief Experience Officer, Northwell Health
    This executive award recognizes our roots in Patient Experience and the innovators who are changing PX along with us.

Cook Children's Awarded Two Honors for Excellence in Patient Care

Retrieved on: 
Thursday, January 11, 2024
Child, Senior, Patient experience, AACN, Health, Pediatrics, Promise, Communication, Nursing, PICU, Caregiver, Press Ganey Associates, Medical Center

FORT WORTH, Texas, Jan. 11, 2024 /PRNewswire/ -- Cook Children's is honored to receive two important awards, showcasing our dedication to providing excellent patient care. The Pediatric Intensive Care Unit (PICU) has been presented with the Silver Beacon Award for Excellence by the American Association of Critical-Care Nurses (AACN), while the institution as a whole has earned the 2023 Press Ganey Guardian of Excellence Award® for outstanding dedication to patient experience.

Key Points: 
  • Acknowledging Cook Children's commitment to patient satisfaction, the 2023 Press Ganey Human Experience Guardian of Excellence Award® places our medical center in the top 5% of health care providers nationwide.
  • Patrick T. Ryan, CEO, and chairman at Press Ganey highlights Cook Children's as a "top-performing leader in health care," emphasizing our commitment to delivering exceptional patient care.
  • "These dedicated health care professionals join other members of the exceptional community of nurses who set the standard for optimal patient care," Davis said.
  • "The Beacon Award for Excellence recognizes caregivers in stellar units whose consistent and systematic approach to evidence-based care optimizes patient outcomes.

EMERUS HOSPITAL RECEIVES NATIONAL RECOGNITION FOR EXCELLENCE IN PATIENT EXPERIENCE

Retrieved on: 
Monday, January 8, 2024
Partnership, Health, Physician, Emergency department, AHN, Allegheny Health Network, McCandless, Region, Becker's Hospital Review, Patient, Patient experience, Nursing

HOUSTON, Jan. 8, 2024 /PRNewswire/ -- Emerus Holdings Inc. is proud to announce that one of its partner hospitals, AHN Harmar Neighborhood Hospital in Pittsburgh, has been honored as a 2023 Press Ganey Human Experience Award Winner, recognized as the "Guardian of Excellence" in Patient Experience – Emergency Department.

Key Points: 
  • HOUSTON, Jan. 8, 2024 /PRNewswire/ -- Emerus Holdings Inc. is proud to announce that one of its partner hospitals, AHN Harmar Neighborhood Hospital in Pittsburgh, has been honored as a 2023 Press Ganey Human Experience Award Winner, recognized as the "Guardian of Excellence" in Patient Experience – Emergency Department.
  • AHN Neighborhood Hospitals was among the first health systems east of the Mississippi to incorporate the unique Emerus neighborhood hospital concept into its care delivery model.
  • As the Hospital Administrator, I help the team understand the model and its impact on the patients and families we serve.
  • Our face-to-patient ratio allows staff time to apply their personal touches to the patient experience – truly, neighbors caring for neighbors."

Flywire research: Under pressure to control costs and maximize revenue, healthcare CFOs prioritize patient payments

Retrieved on: 
Tuesday, November 28, 2023
PCI, PCI DSS, GM, Research, CFOS, Patient satisfaction, TEI, Hospital, AI, HIPAA, Thought, Talaga, Machine learning, Overalls, Patient, Patient experience, Research report, Organization, EVP, Automation, News, Pressure, ROI, Health insurance

BOSTON, Nov. 28, 2023 (GLOBE NEWSWIRE) -- 85% of healthcare CFOs and senior financial leaders Flywire recently surveyed agree they need to do more to improve their collection/payment experience, and that they’re losing critical time and money because of it. These are a few of the findings from a new research report commissioned by Flywire (Nasdaq: FLYW), a global payments enablement and software company, which reveals that by improving the overall patient payment experience, hospitals and health systems can control costs and maximize revenue.

Key Points: 
  • These are a few of the findings from a new research report commissioned by Flywire (Nasdaq: FLYW) , a global payments enablement and software company, which reveals that by improving the overall patient payment experience, hospitals and health systems can control costs and maximize revenue.
  • For its latest healthcare report, “ Why patient payments should be a top priority for hospital CFOs ”, Flywire conducted an independent survey of more than 300 CFOs and senior financial leaders in hospitals and health systems in the U.S. to better understand their top priorities and biggest pressure points.
  • The results detail the connection between patient payments and top-line growth, and highlight the opportunity that healthcare finance leaders have to streamline the patient financial experience, influence affordability and elevate patient satisfaction.
  • According to a Forrester Total Economic Impact™ (TEI) study that Flywire commissioned from Forrester Consulting, Flywire clients can achieve a 269% ROI.