Human voice

North American Chemical Firms Update IT for Age of Change

Retrieved on: 
Wednesday, May 1, 2024
Technology, Mobile, Wireless, Chemicals, Plastics, Manufacturing, Consulting, Professional Services, Other Technology, Software, Networks, Internet, Hardware, Electronic Design Automation, Data Management, Security, Infosys, TCS, Sustainability, Uncertainty, Wipro, Blockchain, Innovation, Chemical industry, Research, ISG, Carbon, PwC, Digital, Automation, Tech Mahindra, Research report, ESG, Face, Human voice, Customer, Data wrangling, Accenture, IBM, Voice of the customer

“Digitalization is helping the North American chemical industry expand while preparing for stricter regulations and ongoing uncertainty,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals.

Key Points: 
  • “Digitalization is helping the North American chemical industry expand while preparing for stricter regulations and ongoing uncertainty,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals.
  • Meeting new standards for decarbonization and environmental, social and governance (ESG) reporting are also rising concerns for chemical companies, ISG says.
  • While some European companies are moving more quickly in this area, North American firms are taking steps toward tracking and addressing carbon emissions from their own operations and those of their suppliers.
  • In the area of customer experience, Accenture is named the global ISG CX Star Performer for 2024 among chemical industry service and solution providers.

Proofpoint Bolsters Information Protection Offering with Cross-Channel DLP Capabilities that Address the New GenAI Reality for Organizations

Retrieved on: 
Wednesday, May 1, 2024
Online Privacy, Technology, Security, Professional Services, Software, Networks, Internet, Data Analytics, Data Management, Artificial Intelligence, ChatGPT, Gemini, Risk, AI, OpenAI, Theft, LLM, Data loss prevention software, Intelligence, Policy, Engineering, DLP, CASB, Synthetic media, Classification, Privacy, Human voice, Customer, Generative, Organization

Unlike legacy solutions limited to data classification or point solutions limited to one channel, Proofpoint Information Protection works across all major channels: email, cloud, endpoint, and web.

Key Points: 
  • Unlike legacy solutions limited to data classification or point solutions limited to one channel, Proofpoint Information Protection works across all major channels: email, cloud, endpoint, and web.
  • The uncertainty that has accompanied the explosion of GenAI tools has given the consolidation of DLP tools a new urgency.
  • Many organizations have crafted acceptable GenAI use policies to prevent privacy and corporate violations, ensuring confidential and customer information is not uploaded to GenAI tools and chatbots.
  • Proofpoint DLP Transform allows organizations to enforce those policies across all channels by allowing and disallowing interactions with GenAI tools based on user behavior, content, and data lineage.

MAI Voice Focused on Growth With Acquisition of Quality Voices, LLC

Retrieved on: 
Wednesday, May 1, 2024
Technology, Telecommunications, Professional Services, Audio, Video, Software, Retail, Outsourcing Business, Supply Chain Management, VoIP, Acquisition, Education, Government, Travel, Research, IVR, MAI, Human voice

“It is not often that you find an organization so closely aligned with your business values as we have in Quality Voices,” said Gary Reno, CEO of MAI Voice.

Key Points: 
  • “It is not often that you find an organization so closely aligned with your business values as we have in Quality Voices,” said Gary Reno, CEO of MAI Voice.
  • Quality Voices’ value-driven, employee-centric approach aligns perfectly with MAI Voices’ core values.
  • “MAI Voice is a great fit with our company culture and underscores our commitment to investing in employees to achieve the highest customer success.
  • In 2023, MAI Voice acquired WASI, a privately held call center operator based in Omaha, Nebraska, to enhance its technology offerings and serve additional industry segments.

Companies Weigh Options, Costs for SAP Migration

Retrieved on: 
Tuesday, April 30, 2024
Technology, Fintech, Professional Services, Software, Networks, Internet, Data Analytics, Data Management, Artificial Intelligence, ECC, Cloud, Organization, Cognizant, Ecosystem, Investment, Infosys, Economics, Wipro, Traction, LTIMindtree, Research, ISG, Business, PwC, Life, Tech Mahindra, UST, Voice of the customer, Research report, Human voice, Customer, BTP, SAP, Accenture, SAP S/4HANA, HCLTech, Maple syrup

The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.

Key Points: 
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.
  • As more SAP cloud implementations take shape, enterprises are also adopting cloud economics and FinOps capabilities from SAP ecosystem partners to maximize their return on investment.
  • Though some companies are uncertain about long-term cost savings and future flexibility for innovation under RISE with SAP, they are considering the proposition while weighing factors including cost, security, performance, ease of migration and integration with SAP BTP, ISG says.
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report evaluates the capabilities of 29 providers across three quadrants: RISE with SAP Implementation Partners, SAP Business AI and Business Technology Platform (BTP) Services, Cloud Economics and FinOps Services for SAP.

Albertsons Companies Wins ‘People’s Voice’ Webby Award for Best Shopping and Retail App

Retrieved on: 
Tuesday, April 30, 2024
Online Retail, Retail, Apps, Applications, Technology, Supermarket, Software, Internet, UX, Weather, Heated tobacco product, International Academy, Digital art, Webby Awards, Drive, The New York Times, Life, Digital, Senior, IADAS, Food, Delivery, Human voice, Multimedia, Creativity, Online shopping

Albertsons Companies announced today that the retailer was voted the ‘People’s Voice’ winner for best shopping and retail app in the 28th annual Webby Awards.

Key Points: 
  • Albertsons Companies announced today that the retailer was voted the ‘People’s Voice’ winner for best shopping and retail app in the 28th annual Webby Awards.
  • Over the last year, Albertsons Cos. has been updating and redesigning its mobile app to create a fast and easy digital shopping experience.
  • View the full release here: https://www.businesswire.com/news/home/20240430367531/en/
    Albertsons Companies was voted the ‘People’s Voice’ winner for best shopping and retail app in the 28th annual Webby Awards.
  • Albertsons Cos. will be honored at the 28th Annual Webby Awards commemoration in New York City on May 13.

EliseAI Releases Next-Generation Complete AI Solution to Revolutionize Leasing to Resident Journey

Retrieved on: 
Tuesday, April 30, 2024
Commercial Building & Real Estate, Software, Construction & Property, Artificial Intelligence, Technology, REIT, Other Technology, Residential Building & Real Estate, Communication, Conference, SMS, Centralisation, Human voice, Media, Specialization, Sales

EliseAI, the premier generative AI platform for real estate, announced today the launch of its next-generation complete AI platform to all existing and new customers.

Key Points: 
  • EliseAI, the premier generative AI platform for real estate, announced today the launch of its next-generation complete AI platform to all existing and new customers.
  • The platform serves over 60% of the top 50 real estate operators and has had more than 30 million conversations with prospects and residents.
  • EliseAI enables operators to take AI from buzzword to practice, using the technology to revolutionize operations, make employees more effective, improve resident satisfaction, and drive operating results.
  • "We're proud to be at the forefront of innovation in real estate," said Minna Song, CEO of EliseAI.

Fastly Recognized as a GartnerⓇ Peer Insights™ Customers’ Choice for Cloud Web Application and API Protection for Sixth Consecutive Year

Retrieved on: 
Monday, April 29, 2024
Internet, Security, Data Management, Technology, Software, Cloud, Customer, UI, Denial-of-service attack, Policy, SOC, Travel, Software engineering, API, Web application, Computer security, WAF, Human voice, OWASP, Open, FSLY, Online shopping

Fastly was the only vendor to be recognized as Customers’ Choice in WAAP – Large Enterprise category.

Key Points: 
  • Fastly was the only vendor to be recognized as Customers’ Choice in WAAP – Large Enterprise category.
  • It also received recognition as a GartnerⓇ Peer Insights™ Midsize Enterprise Customers’ Choice and a GartnerⓇ Peer Insights™ Customers’ Choice for Europe, Middle East and Africa.
  • “Gartner defines cloud web application and API protection (WAAP) as a category of security solutions designed to protect web applications irrespective of their hosted locations.
  • Cloud WAAP’s core features include web application firewall (WAF), bot management, distributed denial of service (DDoS) mitigation and API protection.

U.S. Firms Adding ServiceNow Modules to Unify Workflows

Retrieved on: 
Monday, April 29, 2024
Technology, Consulting, Security, Other Technology, Professional Services, Software, Networks, Data Management, Artificial Intelligence, ServiceNow, KPMG, Infosys, TCS, Wipro, Thought, LTIMindtree, Research, NTT, ISG, DXC Technology, Intelligence, Tech Mahindra, Research report, Customer, Human voice, Organization, Accenture, IBM, Voice of the customer

Many companies are looking to ServiceNow for the ability to scale workflow management horizontally, smoothly plugging parallel or complementary modules into one platform over time.

Key Points: 
  • Many companies are looking to ServiceNow for the ability to scale workflow management horizontally, smoothly plugging parallel or complementary modules into one platform over time.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for the U.S. evaluates the capabilities of 35 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services.
  • In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for the U.S. is available to subscribers or for one-time purchase on this webpage .

Restaurants Canada Reserves Table for Six

Retrieved on: 
Thursday, April 11, 2024
Restaurant, Creativity, Organization, Human voice, Hunting

This year we are thrilled to announce six extraordinary leaders and organizations whose professional contributions have raised the bar for the national foodservice and hospitality industry.

Key Points: 
  • This year we are thrilled to announce six extraordinary leaders and organizations whose professional contributions have raised the bar for the national foodservice and hospitality industry.
  • As the Voice of Foodservice for 80 years, Restaurants Canada believes setting a benchmark for excellence not only helps identify key skills and results, but also celebrates those who make it happen.
  • “We are an industry that focuses on the needs of others first,” Kelly Higginson, Restaurants Canada President and CEO points out, “and these awards are about celebrating service that inspires and nurtures our own community.
  • Honouring those whose careers inspired, elevated and transformed the Canadian foodservice industry, leaving a lasting blueprint for generations to follow.

Progress Announces Advanced AI Capabilities to Accelerate Delivery of Digital Experiences

Retrieved on: 
Wednesday, April 10, 2024
PRGS, CMS, ROI, AI, Magic, EVP, Progress, Publishing, CDP, ASP.NET Core, DXP, Engineering, Microsoft, Classification, Human voice, Customer, Organization, Voice of the customer

They need a modern technology stack that enables them to deliver consistent brand experiences across touchpoints, audience segments and geographies.

Key Points: 
  • They need a modern technology stack that enables them to deliver consistent brand experiences across touchpoints, audience segments and geographies.
  • ASP.NET Core in .NET 8 delivers a powerful framework for integrating advanced AI capabilities into these digital experiences.
  • It provides intuitive content management, personalization, integrated core CDP capabilities and a decoupled architecture to enable multichannel content delivery.
  • As the cornerstone of the Progress Digital Experience (DX) portfolio, Sitefinity provides mid-market and enterprise organizations with the right digital experience tools to drive efficiency and rapid time to value in their digital initiatives.