Voice of the customer

German Firms Set to Soar With Microsoft Copilot at the Helm

Retrieved on: 
Thursday, May 2, 2024
Software, Data Analytics, Consulting, Artificial Intelligence, Data Management, Professional Services, Technology, Security, Cloud, Ecosystem, Infosys, TCS, AI, BSNL Broadband, Wipro, NTT DATA, CANCOM, Research, NTT, ISG, DXC Technology, PwC, Attention, Automation, Managed services, Microsoft, Research report, Computacenter, Customer, Anomaly, Human voice, Rackspace Technology, Generative, Deutsche Telekom, SAP, Growth, Accenture, Voice of the customer, Video game

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Germany finds that 2024 could prove to be a turning point for Microsoft, its customers and partners.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Germany finds that 2024 could prove to be a turning point for Microsoft, its customers and partners.
  • GenAI and various Copilot services have now become central to Microsoft's market development strategy, the ISG report says.
  • “Microsoft’s strategic direction will drive growth and productivity,” said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany.
  • This trend involves advanced integration of AI technologies, such as Microsoft 365 Copilot, Sales Copilot and Microsoft Security Copilot, more comprehensive automation at all levels and a heightened emphasis on data competence, solution competence and security, ISG says.

North American Chemical Firms Update IT for Age of Change

Retrieved on: 
Wednesday, May 1, 2024
Technology, Mobile, Wireless, Chemicals, Plastics, Manufacturing, Consulting, Professional Services, Other Technology, Software, Networks, Internet, Hardware, Electronic Design Automation, Data Management, Security, Infosys, TCS, Sustainability, Uncertainty, Wipro, Blockchain, Innovation, Chemical industry, Research, ISG, Carbon, PwC, Digital, Automation, Tech Mahindra, Research report, ESG, Face, Human voice, Customer, Data wrangling, Accenture, IBM, Voice of the customer

“Digitalization is helping the North American chemical industry expand while preparing for stricter regulations and ongoing uncertainty,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals.

Key Points: 
  • “Digitalization is helping the North American chemical industry expand while preparing for stricter regulations and ongoing uncertainty,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals.
  • Meeting new standards for decarbonization and environmental, social and governance (ESG) reporting are also rising concerns for chemical companies, ISG says.
  • While some European companies are moving more quickly in this area, North American firms are taking steps toward tracking and addressing carbon emissions from their own operations and those of their suppliers.
  • In the area of customer experience, Accenture is named the global ISG CX Star Performer for 2024 among chemical industry service and solution providers.

Companies Weigh Options, Costs for SAP Migration

Retrieved on: 
Tuesday, April 30, 2024
Technology, Fintech, Professional Services, Software, Networks, Internet, Data Analytics, Data Management, Artificial Intelligence, ECC, Cloud, Organization, Cognizant, Ecosystem, Investment, Infosys, Economics, Wipro, Traction, LTIMindtree, Research, ISG, Business, PwC, Life, Tech Mahindra, UST, Voice of the customer, Research report, Human voice, Customer, BTP, SAP, Accenture, SAP S/4HANA, HCLTech, Maple syrup

The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.

Key Points: 
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.
  • As more SAP cloud implementations take shape, enterprises are also adopting cloud economics and FinOps capabilities from SAP ecosystem partners to maximize their return on investment.
  • Though some companies are uncertain about long-term cost savings and future flexibility for innovation under RISE with SAP, they are considering the proposition while weighing factors including cost, security, performance, ease of migration and integration with SAP BTP, ISG says.
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report evaluates the capabilities of 29 providers across three quadrants: RISE with SAP Implementation Partners, SAP Business AI and Business Technology Platform (BTP) Services, Cloud Economics and FinOps Services for SAP.

U.S. Firms Adding ServiceNow Modules to Unify Workflows

Retrieved on: 
Monday, April 29, 2024
Technology, Consulting, Security, Other Technology, Professional Services, Software, Networks, Data Management, Artificial Intelligence, ServiceNow, KPMG, Infosys, TCS, Wipro, Thought, LTIMindtree, Research, NTT, ISG, DXC Technology, Intelligence, Tech Mahindra, Research report, Customer, Human voice, Organization, Accenture, IBM, Voice of the customer

Many companies are looking to ServiceNow for the ability to scale workflow management horizontally, smoothly plugging parallel or complementary modules into one platform over time.

Key Points: 
  • Many companies are looking to ServiceNow for the ability to scale workflow management horizontally, smoothly plugging parallel or complementary modules into one platform over time.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for the U.S. evaluates the capabilities of 35 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services.
  • In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for the U.S. is available to subscribers or for one-time purchase on this webpage .

Progress Announces Advanced AI Capabilities to Accelerate Delivery of Digital Experiences

Retrieved on: 
Wednesday, April 10, 2024
PRGS, CMS, ROI, AI, Magic, EVP, Progress, Publishing, CDP, ASP.NET Core, DXP, Engineering, Microsoft, Classification, Human voice, Customer, Organization, Voice of the customer

They need a modern technology stack that enables them to deliver consistent brand experiences across touchpoints, audience segments and geographies.

Key Points: 
  • They need a modern technology stack that enables them to deliver consistent brand experiences across touchpoints, audience segments and geographies.
  • ASP.NET Core in .NET 8 delivers a powerful framework for integrating advanced AI capabilities into these digital experiences.
  • It provides intuitive content management, personalization, integrated core CDP capabilities and a decoupled architecture to enable multichannel content delivery.
  • As the cornerstone of the Progress Digital Experience (DX) portfolio, Sitefinity provides mid-market and enterprise organizations with the right digital experience tools to drive efficiency and rapid time to value in their digital initiatives.

German Firms Strive to Optimize Salesforce Licensing

Retrieved on: 
Friday, April 26, 2024
Apps, Applications, Technology, Consulting, Business, Professional Services, Software, Internet, Data Management, Artificial Intelligence, Cloud, Salesforce, Automation, Infosys, TCS, Research, Marketing, Wipro, DIA, ISG, PwC, Tech Mahindra, Persistent Systems, Research report, Acquisition, Human voice, Customer, Deutsche Telekom, Accenture, IBM, Voice of the customer

The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that licenses for Salesforce have now become a considerable cost factor for many German companies.

Key Points: 
  • The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that licenses for Salesforce have now become a considerable cost factor for many German companies.
  • As a result, many are seeking service providers that can bundle licenses with Salesforce implementation and operations as a combined full-service offering, the ISG report says.
  • “Leading providers can do more than support enterprises in efficiently designing their Salesforce operations,” said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany.
  • In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce providers.

U.S. Public Sector’s Cloud Push Boosts Azure’s Importance

Retrieved on: 
Thursday, April 25, 2024
Software, Networks, Internet, Consulting, Data Management, Professional Services, Technology, Other Technology, Cloud, Public sector, Organization, Lead, Agility, Ecosystem, Investment, Infosys, TCS, HCLTech, Wipro, NTT DATA, Research, NTT, ISG, DXC Technology, Pressure, Microsoft, Kyndryl, Microsoft Power Platform, SLED, Research report, Privacy, Human voice, Customer, Rackspace Technology, Microsoft Azure, SAP, Accenture, IBM, Voice of the customer, Video game

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector finds that Azure is the de facto cloud platform for a majority of state, local and educational (SLED) entities.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector finds that Azure is the de facto cloud platform for a majority of state, local and educational (SLED) entities.
  • In the cloud, they can scale computing power, networking and storage up and down as demand changes.
  • Rising cloud adoption partly reflects the U.S. public sector’s growing focus on cybersecurity and compliance, ISG says.
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector is available to subscribers or for one-time purchase on this webpage .

Firms in France Seek to Squeeze More Value From Salesforce

Retrieved on: 
Thursday, April 25, 2024
Professional Services, Data Management, Technology, Data Analytics, Human Resources, Software, Niji, OSF, ROI, Cognizant, Automation, Investment, Infosys, TCS, AI, Rationalization, Marketing, LTIMindtree, Research, ISG, PwC, Capgemini, Public expenditure, Persistent Systems, Research report, Human voice, Customer, OSF Digital, CGI, Organization, Accenture, Voice of the customer

The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for France finds that the Salesforce market in France has undergone a period of rationalization as companies in France seek to optimize IT costs and maintain software platforms more efficiently.

Key Points: 
  • The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for France finds that the Salesforce market in France has undergone a period of rationalization as companies in France seek to optimize IT costs and maintain software platforms more efficiently.
  • “Providers can help enterprise clients in France get more out of their Salesforce investments in a variety of ways,” said Lyonel Roüast, president of ISG SEMEA, based in Paris.
  • They placed additional emphasis on extracting more value from recent projects, measuring ROI and improving processes and automation, the report says.
  • In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce providers.

Salesforce Growth Proves Boon to Brazilian Businesses

Retrieved on: 
Wednesday, April 24, 2024
Apps, Applications, Technology, Consulting, Professional Services, Software, Networks, Internet, Data Management, Artificial Intelligence, Cloud, Tag cloud, Salesforce Marketing Cloud, Salesforce, OSF, BRQ, Automation, AI, Marketing, Research, ISG, GFT, Globant, Research report, Human voice, Customer, Cadastre, OSF Digital, Behavior, Algorithm, Growth, Accenture, Voice of the customer, HCLTech, Creative industries

The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for Brazil finds Salesforce is growing rapidly in Brazil, with high market interest in its products and services.

Key Points: 
  • The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for Brazil finds Salesforce is growing rapidly in Brazil, with high market interest in its products and services.
  • “Many of the global providers that have acquired local partners have promptly expanded their Salesforce operations in Brazil,” said Bill Huber, partner, Digital Platforms and Solutions, for ISG.
  • Brazilian enterprises using Salesforce products that incorporate advanced technologies, such as AI and generative AI, are primarily focused on providing greater personalization of user experience, the ISG report says.
  • In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce providers.

Clouds Loom as U.K. Firms Weigh SAP Transition Options

Retrieved on: 
Friday, April 19, 2024
Software, Networks, Data Analytics, Artificial Intelligence, Data Management, Professional Services, Technology, Apps, Applications, ECC, Cloud, Architecture, Ecosystem, Infosys, SAP ERP, EY, TCS, AI, Research, SAP, Wipro, LTIMindtree, ISG, DXC Technology, PwC, Research report, Human voice, Customer, BTP, Head, Growth, Accenture, IBM, Voice of the customer, HCLTech, Retail

SAP is pushing companies to implement S/4HANA as it ends support for its on-premises ERP Central Component (ECC) system at the end of 2027.

Key Points: 
  • SAP is pushing companies to implement S/4HANA as it ends support for its on-premises ERP Central Component (ECC) system at the end of 2027.
  • SAP’s RISE with SAP program offers tools, services and software to help large enterprises make the transition more easily.
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for the U.K. evaluates the capabilities of 37 providers across four quadrants: SAP S/4HANA System Transformation, SAP Application Managed Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors HXM Partner Services.
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for the U.K. is available to subscribers or for one-time purchase on this webpage .