CEOs Vote Hybrid Work Flexibility as #1 Driver Underpinning Successful Employee Experience Strategies
NTT Ltd ., a leading IT infrastructure and services company, has today unveiled the findings of its 2023 Global Employee Experience Trends Report , exploring how current workplace trends, such as hybrid work and AI, are influencing EX strategies and the correlation between EX and business performance.
- NTT Ltd ., a leading IT infrastructure and services company, has today unveiled the findings of its 2023 Global Employee Experience Trends Report , exploring how current workplace trends, such as hybrid work and AI, are influencing EX strategies and the correlation between EX and business performance.
- Many organizations are now implementing more structured approaches to work, with the report finding that approximately 56% of hybrid workers spend half the work week at the office.
- This is especially true given that satisfied and engaged employees are 66% more likely to deliver exceptional customer service,” added Dhingra.
- Despite this, 87% of organizations agree that human-led support remains a critical element in their customer engagement.