Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution
PLANO, Texas, Nov. 10, 2022 /PRNewswire-PRWeb/ -- OnviSource and PeoplePraise announced today their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management. Recent deployment of the integrated solution has demonstrated positive results in providing a holistic view of agent performance using both the key performance indicators (KPI) and the interaction analytics.
- In a Partnership Between OnviSource and PeoplePraise, OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions
PLANO, Texas, Nov. 10, 2022 /PRNewswire-PRWeb/ --OnviSource and PeoplePraise announced today their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management. - Recent deployment of the integrated solution has demonstrated positive results in providing a holistic view of agent performance using both the key performance indicators (KPI) and the interaction analytics.
- "The addition of these two critical knowledge bases was made possible by integrating with OnviSource Intellecta Hyper Analytics."
- Intellecta Hyper Analytics, the OnviSource AI-driven and fifth generation analytics solution, holistically analyzes multichannel customer interactions, desktop transactions, customer surveys and data from customer journey touchpoints.