The Harkin Institute for Public Policy & Citizen Engagement

Verint Speakers Explore How AI and Digital-First Engagement are Driving Innovation in the Contact Center

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Monday, November 1, 2021
Technology, Other Communications, Finance, Public Relations, Investor Relations, Communications, Professional Services, Software, Networks, Social Media, Data Management, Constellation, Knowledge, Text, Solution, Danish Academy of Digital, Interactive Entertainment, Customer, Knowledge management, Customer analytics, Efficiency, Tech Talk Live, Augmented reality, Behavior, APAC, Customer engagement, SCIENCE, Organization, Verint Systems, THE, NASDAQ, Artificial intelligence, Everybody Wants to Rule the World, Chatbot, Empathy, SEC, GTM, VAS, The Harkin Institute for Public Policy & Citizen Engagement, Conversation, WFM, Public sector, Annual report, Formula One, CEO, Best practice, R, Book club, Research, Wipro, Science, Grand Prix, Risk, VRNT, Northern Lights, Automation, AI, Public relations, Sales, Industrial design, Management

Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced its November online events featuring trends in AI and digital-first engagement, personalization and social messaging.

Key Points: 
  • Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced its November online events featuring trends in AI and digital-first engagement, personalization and social messaging.
  • ET for Digital-First Engagement: Hiring and Planning to Meet the Rise in Digital Interactions .
  • The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to help customers close The Engagement Capacity Gap.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Drake University Launches $225 Million Fundraising Campaign

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Friday, October 29, 2021
Education, Other Philanthropy, Philanthropy, University, Digital, Research, Technology, University, City, H&R Block, Emphasis (typography), The Harkin Institute for Public Policy & Citizen Engagement, Goal, Knowledge, Drake University, History, Faculty, Public policy, Lone Star College–University Center, Universal design, Government, Revolution, Global Changemakers, Time, Industrial Revolution, Tom, Jay, Boys & Girls Club, University Center, Ones, CEO, Pulitzer Prize, Gregory, Courage, The Des Moines Register, Solution, Wanderland, School, Heart, Brave, Education, Democracy, Student, Petroleum, Management

Drake University has officially kicked off a $225 million campaign.

Key Points: 
  • Drake University has officially kicked off a $225 million campaign.
  • This is the most important comprehensive campaign in our history, Drake University President Marty Martin said.
  • Campaign priorities were established by a process wherein Drake University faculty and staff submitted proposals for initiatives that strongly align with Drakes inspiration statement, Together we transform lives and strengthen communities.
  • Suzie Glazer Burt is a Drake trustee, leading philanthropist, and daughter of Drake University champion, the late Maddie Levitt.

Talkdesk Transforms Government Benefits Program Delivery

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Monday, October 4, 2021
Technology, Mobile, Wireless, Telecommunications, Public Policy, Government, Software, Networks, Internet, State, Local, VoIP, Government, Insurance, Artificial intelligence, Pressure, Public sector, Solution, Medicaid, The Harkin Institute for Public Policy & Citizen Engagement, Disability, Complex, Program, SNAP, Section 508 Amendment to the Rehabilitation Act of 1973, Information technology, Hotlines, Organization, Inc., CX, Health insurance

Whether grocery shopping, buying insurance, visiting the doctor, or applying for government benefits, the CX stakes have never been higher.

Key Points: 
  • Whether grocery shopping, buying insurance, visiting the doctor, or applying for government benefits, the CX stakes have never been higher.
  • This is especially true for government agencies, as citizens rely on them during crises and for assistance with vital services.
  • The solution streamlines and simplifies the benefits process, giving government organizations the capabilities they need to deliver the service citizens want.
  • Bots, multi-language features, and artificial intelligence (AI)-powered self-guided options further simplify the program enrollment process and accelerate access to benefits.

RIWI Announces Start of New Chief Executive Officer, New Product for Finance Clients, and Other Management Changes; RIWI Grants Stock Options

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Monday, September 13, 2021
CEO, Technology, Data management, TSX Venture Exchange, Option, OTC Markets Group, Company, Founder, Legislation, CAD, Growth, Senior, Intelligence, Organization, Research, Sale, News, The Harkin Institute for Public Policy & Citizen Engagement, Climate Data Operators, Management, Retail

From 2013 to 2017, Mr. Wong served as Senior Vice President of Stibo Systems, a data management company.

Key Points: 
  • From 2013 to 2017, Mr. Wong served as Senior Vice President of Stibo Systems, a data management company.
  • Since 2017, Mr. Wong has served as Chief Revenue Officer of Pivotree, a publicly traded e-commerce and data management company.
  • At Pivotree, Mr. Wong helped grow the firm's revenue from CAD $20 million to over CAD $60 million within four years.
  • RIWI has granted 354,104 stock options (the "Options") to Greg Wong pursuant to the Company's stock option plan.

Versaterm Public Safety Acquires JusticeTrax – Global Leader in Forensic Information Software and Services

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Tuesday, August 31, 2021
VoIP, Software, Mobile, Wireless, Internet, Data Management, Law Enforcement, Emergency Services, Technology, Security, Satellite, Audio, Video, Telecommunications, Public Policy, Government, EMS, Police, Acquisition, Bluetooth Low Energy, Versaterm, Law enforcement, DNA, The Harkin Institute for Public Policy & Citizen Engagement, LIMS, CEO, Technology, Vrms, Cryptocurrency

Versaterm Public Safety, defining the future of public safety software for more than 40 years while serving more than 65,000 Police, Fire and EMS professionals across North America, announced today the acquisition of JusticeTrax, Inc., the leading developer of laboratory information management systems (LIMS).

Key Points: 
  • Versaterm Public Safety, defining the future of public safety software for more than 40 years while serving more than 65,000 Police, Fire and EMS professionals across North America, announced today the acquisition of JusticeTrax, Inc., the leading developer of laboratory information management systems (LIMS).
  • JusticeTrax continues to set the standard for innovation in forensic case management software.
  • JusticeTrax marks our fourth acquisition this year with each transaction enhancing the capabilities of our customers through an unmatched public safety software ecosystem.
  • Versaterm, a Banneker Partners company, continues to expand its portfolio of strategic acquisitions and enhancements to its public safety software platform.

Research project launches to analyze app use and birth outcomes

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Thursday, August 1, 2019
Drake University, The Harkin Institute for Public Policy & Citizen Engagement, DMU, Mobile app

Researchers at Des Moines University (DMU) and The Harkin Institute for Public Policy & Citizen Engagement announced today the beginning of a scientific research project that will analyze if and how the Count the Kicks mobile app impacts birth outcomes among women who use it.

Key Points: 
  • Researchers at Des Moines University (DMU) and The Harkin Institute for Public Policy & Citizen Engagement announced today the beginning of a scientific research project that will analyze if and how the Count the Kicks mobile app impacts birth outcomes among women who use it.
  • This will be the first study that researchers know of to examine the relationship between a mobile app that tracks fetal movement and birth outcomes, and will help Healthy Birth Day, Inc. analyze its Count the Kicks stillbirth prevention campaign to better serve expecting parents.
  • Duffy is joined in this research by fellow researcher Dr. Lyndi Buckingham-Schutt of The Harkin Institute at Drake University, with Des Moines University student research assistants Benjamin Williamson and Ashley Armantrout.
  • The research team has begun sending online surveys to 2017 Count the Kicks app users asking about their experiencing the app and their birth outcomes.