Dialling (telephony)

Dialpad Named a Visionary in the 2022 Gartner® Magic Quadrant™ Unified Communications as a Service, Worldwide

Retrieved on: 
Wednesday, November 30, 2022
Apps, Applications, Technology, VoIP, Audio, Video, Telecommunications, Software, Artificial Intelligence, Growth, Human, Unified communications as a service, City centre, Magic Quadrant, Customer intelligence, Unified communications, Contact, Research, Publication, Natural language processing, Mobile phone, Medical device, Software, Gartner, Dialling (telephony)

Dialpad , the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been positioned as a Visionary by Gartner, Inc. in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.

Key Points: 
  • Dialpad , the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been positioned as a Visionary by Gartner, Inc. in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.
  • Were excited to be recognized as a Visionary in the Gartner Magic Quadrant for UCaaS, said Craig Walker, CEO of Dialpad.
  • We believe our position in this years Magic Quadrant validates the growing market need for Ai-powered, integrated unified communications and we look forward to continuing our leadership in the industry.
  • Download a complimentary copy of Gartner 2022 Magic Quadrant for Unified Communications as a Service, Worldwide here .

Hybrid Workplaces to Become a Competitive Strategy for Businesses

Retrieved on: 
Thursday, November 3, 2022
Cloud, AI, Technology, CEO, Solution, Communication, SAN, Culture, Frost & Sullivan, Time, Organizational culture, Dialling (telephony), Software, Industry, Management

SAN ANTONIO, Nov. 3, 2022 /PRNewswire/ -- Most businesses intend to support a hybrid workplace in the ever-changing work environment of the twenty-first century. Maintaining a hybrid workplace is the most effective way to stay competitive in the labor market and attract and retain the most talented professionals. This has been a disruptive change for companies and has reshaped the way enterprises have traditionally operated. It involves never-before-seen challenges, such as a shift in organizational culture, adopting new digital technologies, and developing new work strategies to ensure that business objectives are met on time.

Key Points: 
  • SAN ANTONIO, Nov. 3, 2022 /PRNewswire/ -- Most businesses intend to support a hybrid workplace in the ever-changing work environment of the twenty-first century.
  • Maintaining a hybrid workplace is the most effective way to stay competitive in the labor market and attract and retain the most talented professionals.
  • Frost & Sullivan's latest white paper, "The Hybrid Workplace is Here to Stay: Are You Ready?
  • ", discusses the key factors a company must consider to successfully adapt to a hybrid work environment.

Hybrid Workplaces to Become a Competitive Strategy for Businesses

Retrieved on: 
Thursday, November 3, 2022
Cloud, AI, Technology, CEO, Solution, Communication, SAN, Culture, Frost & Sullivan, Time, Organizational culture, Dialling (telephony), Software, Industry, Management

SAN ANTONIO, Nov. 3, 2022 /PRNewswire/ -- Most businesses intend to support a hybrid workplace in the ever-changing work environment of the twenty-first century. Maintaining a hybrid workplace is the most effective way to stay competitive in the labor market and attract and retain the most talented professionals. This has been a disruptive change for companies and has reshaped the way enterprises have traditionally operated. It involves never-before-seen challenges, such as a shift in organizational culture, adopting new digital technologies, and developing new work strategies to ensure that business objectives are met on time.

Key Points: 
  • SAN ANTONIO, Nov. 3, 2022 /PRNewswire/ -- Most businesses intend to support a hybrid workplace in the ever-changing work environment of the twenty-first century.
  • Maintaining a hybrid workplace is the most effective way to stay competitive in the labor market and attract and retain the most talented professionals.
  • Frost & Sullivan's latest white paper, "The Hybrid Workplace is Here to Stay: Are You Ready?
  • ", discusses the key factors a company must consider to successfully adapt to a hybrid work environment.

Dialpad Brings AI Contact Center Advancements with No-Code Digital Channels and AI Virtual Agents to the Australia and New Zealand Regions

Retrieved on: 
Sunday, October 16, 2022
VoIP, Software, Professional Services, Internet, Data Management, Technology, Outsourcing Business, Artificial Intelligence, Other Communications, Communications, Human Resources, Other Technology, Telecommunications, Time, Communication, ACD, Organization, MLP, ASA, Twitter, Instagram, Research, WhatsApp, Technology, SVP, Human, Oreta, DM, Industry, AI, CEO, Cricket Australia, Facebook Messenger, McKinsey & Company, Sales, Customer service, Dialling (telephony), Facebook

Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced that its Ai Contact Center offering, complete with new digital channel and AI virtual agent support, is now available throughout Australia and New Zealand.

Key Points: 
  • Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced that its Ai Contact Center offering, complete with new digital channel and AI virtual agent support, is now available throughout Australia and New Zealand.
  • Dialpads AI Contact Center humanizes digital interactions in a streamlined, easy-to-use manner, said Mike Kane, SVP of global channel sales at Dialpad.
  • Over the last 12 months, Dialpad has grown its channel in Australia and New Zealand by 137% in the region.
  • Dialpad is proud to partner with top Australian and New Zealand brands and organizations such as Cricket Australia, Nick Scali Furniture, Bepoz and Nextt.

Andrew Johnson Joins Yardstik as Chief Operating Officer

Retrieved on: 
Wednesday, October 12, 2022
Trust, Growth, Software as a service, Organization, Dialling (telephony), Technology, GTM, Acquisition, Foundry products operations (Cincinnati Milling Machine), Safety, Dell Compellent, Dell, Johnson, Foot, Solution, Branch

MINNEAPOLIS, Oct. 12, 2022 /PRNewswire/ -- Yardstik, a technology company offering screening, verification, and training solutions tailored to gig marketplaces and SaaS platforms, announced today that Andrew Johnson, former Vice President of Revenue and Go-to-Market at Branch, has joined their executive team as Chief Operating Officer.

Key Points: 
  • MINNEAPOLIS, Oct. 12, 2022 /PRNewswire/ -- Yardstik, a technology company offering screening, verification, and training solutions tailored to gig marketplaces and SaaS platforms, announced today that Andrew Johnson, former Vice President of Revenue and Go-to-Market at Branch, has joined their executive team as Chief Operating Officer.
  • "We couldn't be more thrilled to welcome Andrew to the band," said Yardstik Co-founder and CEO Matt Meents.
  • We've laid a great foundation here, and we're excited to have Andrew help us continue putting our foot on the gas."
  • Johnson will focus on bringing together the Product, Operations, and GTM teams at Yardstik to help them further accelerate their already impressive growth trajectory.

Dialpad Launches Agent Empowerment to Boost Customer Retention and Triple Contact Center Agent Productivity

Retrieved on: 
Monday, September 26, 2022
Telecommunications, Software, Other Communications, Artificial Intelligence, Communications, Technology, Apps, Applications, VoIP, Knowledge, ROI, Knowledge management, Agent, Ai, Organization, Compliance, Pressure, News, Industry, Phrase, Technology, Empowerment, AI, Communication, Medical device, Customer service, Sales, Dialling (telephony)

Dialpad Ai Agent Assist removes the difficulty it takes to create a traditional bot-like conversational interface.

Key Points: 
  • Dialpad Ai Agent Assist removes the difficulty it takes to create a traditional bot-like conversational interface.
  • However, two of the biggest challenges and cost drivers contact centers face today are agent attrition, with over 30% turnover each year, and customer retention.
  • With the launch of Agent Empowerment and its Ai capabilities through Dialpad Ai Contact Center , organizations can increase agent productivity, reduce attrition, and improve customer experiences, all while cutting costs.
  • Dialpads Ai is a game changer for the contact center because it drives customer satisfaction, prevents customer attrition, and turns the contact center into a profit center, said Dan OConnell, Chief Strategy Officer at Dialpad.

Aragon Research Releases Its Aragon Research Globe™ for Unified Communications and Collaboration, 2022

Retrieved on: 
Tuesday, September 20, 2022
Unify, RingCentral, Cisco Systems, Research, Avaya, Intermedia, Nextiva, Microsoft, Intelligence, AIN, Automation, Technology, Goto, Unified communications, Atos, Human, NEC, UC, PALO, Communication, Globe, Dialling (telephony), Mobile phone, Network equipment, Google, Vonage, Mitel

PALO ALTO Calif., Sept. 20, 2022 /PRNewswire-PRWeb/ -- Aragon Research identifies fifteen major providers in its Aragon Research Globe™ for Unified Communications and Collaboration, 2022, published today. The report states that the unified communications and collaboration market use cases are going beyond omnichannel, with a focus on intelligent capabilities to automate and provide insights to increase productivity.

Key Points: 
  • In its sixth edition of the Aragon Research Globe for Unified Communications and Collaboration (UC&C), Aragon overviews 15 major providers in the UC&C market.
  • PALO ALTO Calif., Sept. 20, 2022 /PRNewswire-PRWeb/ -- Aragon Research identifies fifteen major providers in its Aragon Research Globe for Unified Communications and Collaboration, 2022 , published today.
  • Communication and collaboration platforms continue to evolve, with intelligent video conferencing being one of the most sought-after capabilities in 2022.
  • Aragon clients can access the Aragon Research Globe for Unified Communications and Collaboration, 2022 in the AIN client community or on aragonresearch.com .

Arnaud Budkiewicz Joins Dialpad as Vice President of Engineering to Shape Future of Hybrid Work

Retrieved on: 
Wednesday, September 14, 2022
Telecommunications, Software, Internet, Audio, Video, Artificial Intelligence, Technology, Apps, Applications, VoIP, CRN, BT, RingCentral, CIO, Acquisition, City centre, Growth, Information technology, Industry, WebRTC, Solution, Leadership, Video, AI, Communication, Management, Engineering, Konstantin Budkevich, Dialling (telephony)

Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced the hiring of Arnaud Budkiewicz as Vice President of Engineering.

Key Points: 
  • Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced the hiring of Arnaud Budkiewicz as Vice President of Engineering.
  • He brings extensive leadership experience in engineering and information technology, and a decades-long background in enterprise communications product development for global organizations.
  • Budkiewicz will use his extensive WebRTC expertise leading Dialpads efforts to build the most resilient business cloud communications services as the company expands globally.
  • Budkiewicz has also led international engineering teams at BT and Orange, and founded four startups including Bistri, a Gartner Cool Vendor.

Dialpad Appoints Joe Faber as General Counsel to Lead Legal and Compliance Efforts Amid Global Expansion

Retrieved on: 
Thursday, September 1, 2022
Software, Technology, Telecommunications, VoIP, Technology, Fortune 500, Google Voice, AT&T, Google Duo, CIO, AT, Google Fiber, CPO, CRN, Communication, Google, Knowledge, Messages (Google), Acquisition, Industry, Vincent, AI, Mobile phone, Risk management, Dialling (telephony)

Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced the appointment of Joe Faber as the companys new general counsel.

Key Points: 
  • Dialpad, Inc. , the industry leader in AI-powered communication and collaboration, today announced the appointment of Joe Faber as the companys new general counsel.
  • Faber brings nearly 40 years of legal experience, including more than 15 years with Google, and will lead Dialpads legal department, spearheading corporate compliance as the company continues to rapidly expand globally.
  • Through expert legal support, Faber facilitated Googles acquisition of GrandCentral Communications and worked with Dialpad CEO Craig Walker and CPO Vincent Paquet to transform GrandCentral into Google Voice.
  • Faber also provided legal support for several other Google products, including acting as lead counsel on the founding and launching of Google Fiber, numerous wireless initiatives, and serving as lead product counsel for Google Messages, Google Duo and Google Phone.

Knock® CRM Welcomes New Executive Hires

Retrieved on: 
Tuesday, August 23, 2022
VP, B2C, Technology, ERP, Solution, CX, Heart, Senior, Intelligence, Customer success, Dialling (telephony), Data science, Customer, Aimco, B2B, CRM, Customer experience, Management, Sales, Product, Knock, Lifesize, Marketing

SEATTLE, Aug. 23, 2022 /PRNewswire/ --Knock® CRM, the leading performance management platform and CRM for multifamily property owners and operators, today announced the additions of Jen Chestnutt as Vice President of Marketing; Alex Griffis as Vice President of Product; and Jen Jackson as Senior Vice President of Customer Success. These new hires were selected to accelerate Knock's growth trajectory and solution portfolio expansion, as well as strengthen Knock's customer experience.

Key Points: 
  • These new hires were selected to accelerate Knock's growth trajectory and solution portfolio expansion, as well as strengthen Knock's customer experience.
  • "We're thrilled to welcome Jen Chestnutt as our VP of Marketing," said Demetri Themelis, Knock CEO and co-founder.
  • Prior to joining Knock, Griffis led the product organization at Unanet as VP of Product to help solve customer problems through ERP and CRM software for a variety of different markets.
  • Knock CRM empowers leasing teams with tools to accelerate successful leasing and renewal outcomes, provides marketers the data to optimize spend, and ensures executives have the business intelligence and insights needed to outperform their competitors.