Walter Napleton Stone

Napleton Auto Group Improves Top Ranking Among National Dealer Groups as Most Responsive to Website Customer Inquiries

Retrieved on: 
Monday, September 18, 2023
General Automotive, Marketing, Communications, Automotive, Berkshire Hathaway, Penske Corporation, Walter Napleton Stone, Kendall D. Garff, Internet, Telephone, AutoNation, Multimedia, Penske Automotive Group, Pied Piper of Hamelin, Herb Chambers, Asbury Automotive Group, Murray Auto Group, Piper, ILE, Car dealership, Sales, Sewage treatment, Lithia

View the full release here: https://www.businesswire.com/news/home/20230917964138/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20230917964138/en/
    Compared to typical auto industry performance, fifteen of the seventeen dealer groups scored higher than the overall auto industry average.
  • Victory Automotive Group, Napleton Auto Group and AutoNation also improved substantially from 2022 to 2023.
  • For the top scoring dealer group, Napleton Auto Group, 80% of their dealerships scored over 80, while only 9% scored under 40.
  • The 2023 Pied Piper PSI® Dealer Group Internet Lead Effectiveness® (ILE®) Study was conducted between May 2023 and July 2023 by submitting website inquiries directly to a sample of 1,614 dealerships nationwide representing seventeen national dealer groups.

Record-setting $10 million FTC-Illinois settlement takes on car dealers’ unauthorized add-ons and discriminatory lending practices

Retrieved on: 
Monday, June 26, 2023
Equal Credit Opportunity Act, Federal Trade Commission Act of 1914, Marital status, Walter Napleton Stone, Religion, Federal Trade Commission, Policy, Record, Blog, Privacy, Complaint, Teachers' Retirement System of the State of Illinois, FTC, Comment, Defendant, Program, Fraud, White, General manager, Insurance, Black

Record-setting $10 million FTC-Illinois settlement takes on car dealers’ unauthorized add-ons and discriminatory lending practices

Key Points: 

Record-setting $10 million FTC-Illinois settlement takes on car dealers’ unauthorized add-ons and discriminatory lending practices

FTC Staff Provides Annual Report to CFPB On 2022 Activities Regarding Financial Acts

Retrieved on: 
Monday, June 19, 2023
Transfer, Consumer protection, Plague, Credit history, Walter Napleton Stone, Federal Trade Commission, Harris, Bureau, CLA, Federal Trade Commission Act of 1914, Blog, Social media, TILA, Consumer Financial Protection Bureau, Electronic Fund Transfer Act, FTC, Consumer, Jewellery, EFTA, APR, Annual report, News, Federal Reserve Board of Governors, Credit, Bank, Dietary supplement
Key Points: 

FTC Staff Provides Annual Report to CFPB On 2022 Activities Regarding Financial Acts

Retrieved on: 
Monday, June 19, 2023
Transfer, Consumer protection, Plague, Credit history, Walter Napleton Stone, Federal Trade Commission, Harris, Bureau, CLA, Federal Trade Commission Act of 1914, Blog, Social media, TILA, Consumer Financial Protection Bureau, Electronic Fund Transfer Act, FTC, Consumer, Jewellery, EFTA, APR, Annual report, News, Federal Reserve Board of Governors, Credit, Bank, Dietary supplement

The staff of the Federal Trade Commission has provided its annual report to the Consumer Financial Protection Bureau on its enforcement and related activities in 2022 on the Truth in Lending Act (TILA), Consumer Leasing Act (CLA), and Electronic Fund Transfer Act (EFTA). The report highlights the FTC’s enforcement actions related to the acts and their implementing regulations, including in the areas of automobile purchases and financing, payday lending, credit repair and debt relief, other credit, and electronic fund transfers:The report also notes the 2022 FTC staff report on dark patterns.

Key Points: 


The staff of the Federal Trade Commission has provided its annual report to the Consumer Financial Protection Bureau on its enforcement and related activities in 2022 on the Truth in Lending Act (TILA), Consumer Leasing Act (CLA), and Electronic Fund Transfer Act (EFTA). The report highlights the FTC’s enforcement actions related to the acts and their implementing regulations, including in the areas of automobile purchases and financing, payday lending, credit repair and debt relief, other credit, and electronic fund transfers:

  • The report also notes the 2022 FTC staff report on dark patterns.
  • The report also highlights the agency’s Military Task Force, which comprises a cross-section of FTC representatives and focuses on various initiatives to assist military consumers.

How Quick and Easy Is It to Schedule Service for Your Car? Top Auto Dealer Groups Ranked

Retrieved on: 
Monday, June 5, 2023
General Automotive, Aftermarket, Automotive, Berkshire Hathaway, Group 1 Automotive, STE, Kendall D. Garff, Group 1, PSI, AutoNation, Multimedia, Lexus, Pied Piper of Hamelin, Herb Chambers, Hyundai, Transport, Piper, Jeep, Ganley, Land Rover, Automotive industry, Retail, Car dealership, Real estate, Music, Sewage treatment, Penske Corporation, Walter Napleton Stone, Acura, Audi, Suburb

“The auto industry has long focused on the experience of customers who bring their vehicle in for service, but what really happens leading up to the appointment?

Key Points: 
  • “The auto industry has long focused on the experience of customers who bring their vehicle in for service, but what really happens leading up to the appointment?
  • STE fills-in that gap.”
    The study was completed between January 2023 and May 2023, when Pied Piper phoned each of the 1,739 dealerships owned by the seventeen largest auto dealer groups, posing as a service customer attempting to schedule a service appointment.
  • 62% of the total score is determined by efficiency measurements, while 38% of the total score is determined by quality measurements.
  • An auto dealer’s relationship with a service customer typically starts with a customer phone call to schedule a service appointment.

Ed Napleton Automotive Group Secures Win Over Hyundai

Retrieved on: 
Friday, January 20, 2023
Other Transport, Legal, Aftermarket, Automotive, General Automotive, Transport, Specialty, Professional Services, Other Automotive, Retail, Theta, Federal Court of Canada, Judgement, District court, Hyundai Motor Company, Defendant, Court, Federal court, Hyundai, Motor vehicle, Walter Napleton Stone

The Ed Napleton Automotive Group issued the following statement:

Key Points: 
  • The Ed Napleton Automotive Group issued the following statement:
    Hyundai’s two-and-a-half-year campaign filled with baseless accusations against the Ed Napleton Automotive Group has failed.
  • The jury’s verdict included a finding that Hyundai committed an unconscionable act or engaged in reprehensible conduct.
  • We have 1 shot at Napleton and if not managed correctly Napleton survives with all his stores.” Jose Muñoz responded: “They won't be able to [e]scape.” See ECF No.
  • The Ed Napleton Auto Group remains dedicated to its customers in every aspect of the car buying experience and provides unparalleled customer satisfaction.

FTC Returns More Than $9.8 Million To Consumers Harmed by Napleton Auto’s Junk Fees and Discriminatory Practices

Retrieved on: 
Friday, November 25, 2022
Federal Trade Commission, FTC, Supreme, Commission, News, Section, Social media, Teachers' Retirement System of the State of Illinois, Congress, Blog, Maya Lauqué, Complaint, Supreme court, Dietary supplement, Walter Napleton Stone

The Federal Trade Commission is sending payments totaling more than $9.8 million to consumers who were harmed by Illinois-based Napleton Automotive Groups junk fees and discriminatory practices.

Key Points: 
  • The Federal Trade Commission is sending payments totaling more than $9.8 million to consumers who were harmed by Illinois-based Napleton Automotive Groups junk fees and discriminatory practices.
  • Consumers who have questions about their refund should call the refund administrator, Epiq, at 1-888-691-6050.
  • The FTC and the State of Illinois sued Napleton Automotive Group in March 2022, alleging that Napleton employees were sneaking illegal junk fees for unwanted add-ons onto vehicle purchases and discriminating against Black consumers.
  • Follow the FTC on social media, read consumer alerts and the business blog, and sign up to get the latest FTC news and alerts.

Napleton Auto Group Ranked Highest Among National Dealer Goups as Most Responsive to Website Customer Inquiries

Retrieved on: 
Monday, September 12, 2022
Automotive, General Automotive, Berkshire Hathaway, Asbury, Time, Murray Auto Group, LLC, PSI, Internet, Penske Automotive Group, Sonic, Pied Piper of Hamelin, Industry, AutoNation, ILE, Harley-Davidson, General officer, Cadillac, Telephone, Multimedia, Piper, Car dealership, Sales, Oil, Air cargo, Agriculture, Penske Corporation, Walter Napleton Stone, Lithia

Napleton Auto Group was ranked highest among fifteen national dealer groups evaluated in the 2022 Pied Piper PSI Internet Lead Effectiveness (ILE) Study, which measured responsiveness to Internet leads coming though dealership websites.

Key Points: 
  • Napleton Auto Group was ranked highest among fifteen national dealer groups evaluated in the 2022 Pied Piper PSI Internet Lead Effectiveness (ILE) Study, which measured responsiveness to Internet leads coming though dealership websites.
  • The top three national dealer groups all achieved higher ILE average scores than the highest scoring auto brand, and twelve of the fifteen national dealer groups achieved higher ILE average scores than the overall auto industry average score.
  • For the top scoring dealer group, Napleton Auto Group, 63% of their dealerships scored over 80, while only 11% scored under 40.
  • The 2022 Pied Piper PSI Dealer Group Internet Lead Effectiveness (ILE) Study was conducted between June 2022 and August 2022 by submitting website inquiries directly to a sample of 1,631 dealerships nationwide representing fifteen national dealer groups.