Speech analytics

Global Speech Analytics Market Report 2022: Growing Demand to Monitor and Improve Agent Performance to Drive Sector - ResearchAndMarkets.com

Retrieved on: 
Friday, September 9, 2022
Technology, Data Analytics, Audio, Video, Professional Services, Cloud, COVID-19, Technology, Risk, Solution, Compound annual growth rate, USD, Intelligence, Speech analytics, Speech, Region, Component, Human, Sentiment analysis, Privacy, CAGR, Growth, AI, Marketing, Adoption, Risk management, Vertical

Various factors such as the growing demand for monitoring and improving agent performance and the increasing demand for voice authentication in mobile banking applications during COVID-19.

Key Points: 
  • Various factors such as the growing demand for monitoring and improving agent performance and the increasing demand for voice authentication in mobile banking applications during COVID-19.
  • The demand for speech analytics solutions and services is expected to increase due to the rising demand for call monitoring, customer experience management, agent performance management, sentiment analysis, and risk and compliance management applications.
  • The global speech analytics market, by component, has been segmented into solutions and services.
  • The demand for speech analytics solutions increases globally due to the rising demand for enhanced customer support across major key verticals.

SPITCH ANNOUNCES NEW RELEASE OF OMNICHANNEL CONVERSATIONAL AI PLATFORM

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Thursday, August 4, 2022
Knowledge, Multimedia, Running, Intelligence, Natural language, Virtual assistant, CEO, Virtual, Natural language processing, Samsung, Artificial intelligence, Calendar, Victorinox, NLP, Tier 1, UI, Knowledge base, Machine learning, Solution, FAQ, Efficiency, Knowledge-based configuration, Speech analytics, B2B, Satellite navigation device, Online shopping, Etihad Airways, Omnichannel

ZURICH, Aug. 4, 2022 /PRNewswire/ -- Spitch.ai, global leader in conversational AI solutions, today announced updates to the company's Omnichannel conversational AI platform, including new features that surpass the capabilities of competitive solutions.

Key Points: 
  • ZURICH, Aug. 4, 2022 /PRNewswire/ -- Spitch.ai , global leader in conversational AI solutions, today announced updates to the company's Omnichannel conversational AI platform, including new features that surpass the capabilities of competitive solutions.
  • Other updates include multi-party conversation support for Speech Analytics for use during conference calls and calls transferred between agents in contact centers.
  • Spitch is a global provider of B2B and B2C Conversational AI solutions, headquartered in Switzerland since 2014 with a presence in many countries across Europe and now in North America.
  • Spitch helps enterprises to better understand and serve their customers using Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.

Gnani.ai’s assist365™ Low-code Omnichannel Conversational AI Automation Platform V2.0 sees a 3x Rise in Adoption

Retrieved on: 
Tuesday, April 26, 2022
Data Management, Technology, Other Technology, Audio, Video, Software, Internet, Microsoft, CEO, Friction, CTO, Adoption, CRM, Conversation, Avaya, SAMSUNG, Automation, Human, Goal, Chatbot, Speech analytics, Intel, Speaker, Technology, Environment, Human voice, Robotic process automation, APAC, CX, Customer service, Online shopping, Social, Nvidia

Gnani.ai, a global frontrunner in Conversational AI and customer service automation today announced a 3x rise in uptake for the new version of the assist365 low-code omnichannel automation platform .

Key Points: 
  • Gnani.ai, a global frontrunner in Conversational AI and customer service automation today announced a 3x rise in uptake for the new version of the assist365 low-code omnichannel automation platform .
  • assist365 is Gnani.ais flagship and the most advanced low code omnichannel Conversational AI automation platform for automating interactions across customer journeys in 80+ languages with effortless CRM and Robotic Process Automation integrations.
  • The platform now comes with inbuilt Speech Analytics and proprietary Voice Biometrics, a first of its kind in the Conversational AI market.
  • Gnani.ais product platforms include assist365 (multi-channel conversational AI automation), aura365 (Omnichannel Analytics), and armour365 (Voice Biometrics).

3CLogic to Exhibit and Speak at ServiceNow Knowledge 2022 Conferences

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Thursday, April 21, 2022
Mobile, Wireless, Technology, Other Communications, Other Technology, Communications, Telecommunications, Software, Audio, Video, Data Management, VoIP, Knowledge, CEO, Micro ISV, Technology, CRM, Global 2000, N.U.D.E.@ Natural Ultimate Digital Experiment, Human, CRMS, Morgan Morgans (engineer), Speech analytics, Certification, IVR, ServiceNow, MSP, CTI, SMS, Mobile phone, Online shopping, Nissan

3CLogic , the leading voice-enabling and cloud contact center solution for ServiceNow today announced its participation in this years ServiceNow Knowledge 2022 in-person conference series hosted in New York City (May 11th-12th) and Las Vegas (May 25-26th), as well as ServiceNows virtual Knowledge Digital Experience .

Key Points: 
  • 3CLogic , the leading voice-enabling and cloud contact center solution for ServiceNow today announced its participation in this years ServiceNow Knowledge 2022 in-person conference series hosted in New York City (May 11th-12th) and Las Vegas (May 25-26th), as well as ServiceNows virtual Knowledge Digital Experience .
  • In addition, the company will host a live customer session showcasing how 3CLogic integrated with ServiceNow transformed the customer and employee experience business for a leading MSP.
  • We are thrilled to be invited to join this exclusive group of ServiceNow partners and ISVs and partake in Knowledge again.
  • For more information about 3CLogic visit 3clogic.com or to register for Knowledge 2022, click here .

NICE Named Overall Leader in Technology Excellence and Customer Impact in 2022 SPARK Matrix™ Speech Analytics Report

Retrieved on: 
Tuesday, April 19, 2022
Data Management, Security, Technology, Mobile, Wireless, Software, Internet, Knowledge, Health, Lead, Travel, NICE, Analytics, Quadrant, U.S. Securities and Exchange Commission, Marketing, SPARK, NICE Ltd., COVID-19, Telecommunication, Risk, Research, Compliance, Leadership, Private Securities Litigation Reform Act, Organization, Goal, Matrix, Growth, Speech analytics, Technology, Workforce, Company, Solution, SEC, Strategic business unit, Forward-looking statement, Union, CX, Pharmaceutical industry, Sales, Satellite navigation device

NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2022 SPARK Matrix for Speech Analytics report.

Key Points: 
  • NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2022 SPARK Matrix for Speech Analytics report.
  • The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, gave NICE the highest ratings in both the technology excellence and customer impact performance parameters.
  • "NICE, with its comprehensive technology for speech analytics, has received highest ratings across the parameters of technology excellence and customer impact in the 2022 SPARK Matrix of the speech analytics market", states Sofia Ali, Analyst at Quadrant Knowledge Solutions.
  • The 2022 SPARK Matrix for Speech Analytics report also referred to NICEs geographical leadership, citing its strong customer base, including some of the leading brands across industry verticals such as financial services, telecommunications, healthcare, travel, and hospitality.

Spitch.ai Appoints Speech Technology Veteran Piergiorgio Vittori as President and CEO of Spitch's U.S. Division

Retrieved on: 
Tuesday, April 5, 2022
Human, Public sector, Machine learning, Marketing, Growth, Multimedia, Insurance, Natural language processing, Conversation, Health, CEO, B2B, Verbio, Artificial intelligence, Industry, NLP, Technology, Region, Victorinox, Virtual assistant, Time, Solution, Speaker, Natural language, Education, Speech analytics, AI, Etihad Airways, Management, Customer service, Western Hockey League, Vittori, Loquendo

ZURICH, April 5, 2022 /PRNewswire/ -- Spitch.ai, global leader in conversational AI solutions, today announced the appointment of Piergiorgio Vittori as its President and CEO of its U.S. division. Vittori will be heading Spitch's expansion into the U.S. market following his successful efforts as Vice President of Worldwide Business Development and Regional Managing Director. Previously he led global development and sales at Verbio, Nuance Communications, and at Loquendo where he led the U.S. team as they surpassed the company's European revenue and became one of the major speech technology players in the market at the time.

Key Points: 
  • Vittori will be heading Spitch's expansion into the U.S. market following his successful efforts as Vice President of Worldwide Business Development and Regional Managing Director.
  • "I enjoy being at the forefront of speech technology and being a part of the Spitch team excites and motivates me," said Piergiorgio Vittori, President and CEO, U.S. Division, of Spitch.ai.
  • Customers are able to leverage AI through Virtual Assistants for text and voice, Speech Analytics, Voice Biometrics, and more.
  • "He understands the industry and how crucial AI is to the future of speech technology and we could not be any happier with our choice for a president and CEO of the U.S.

Morgan & Morgan Deploys 3CLogic Hybrid Cloud to Streamline IT Service Desk

Retrieved on: 
Thursday, March 24, 2022
Telecommunications, Legal, Software, Networks, Internet, Data Management, Professional Services, Technology, Cloud, People, Adoption, IVR, Morgan Morgan-Giles, Human, Organization, ITSM, City centre, ROI, Managed services, CCAA Men's Basketball Tournament, Natural language processing, NLU, Cloud computing, Environment, AI, Speech, History, CRMS, ServiceNow, CRM, Technology, Legacy system, Global 2000, Solution, VP, Natural language, Speech analytics, Partnership, Sales, Service

3CLogic , the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the recent selection of its platform by Morgan & Morgan , the largest personal injury law firm in America.

Key Points: 
  • 3CLogic , the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the recent selection of its platform by Morgan & Morgan , the largest personal injury law firm in America.
  • The latest technology partnership will support Morgan & Morgans efforts to enhance IT services to its more than 3,700 distributed employees.
  • Our goal is always to provide an efficient white glove service for our Attorneys and staff so they can continue to provide the same efficient white glove service to our clients.
  • For calls that require our Service Desk team, the pertinent data provided to our Service Desk members allows us to quickly identify contact info and history to easily resolve recurring and nonrecurring issues for our end users.

Spitch Launches in U.S. With Omnichannel Conversational AI Solutions

Retrieved on: 
Tuesday, March 8, 2022
Knowledge, Government, B2B, Machine learning, Risk, Compliance, BEA, Speaker, SVOX, Artificial intelligence, Education, Best practice, Public sector, Victorinox, Human voice, Fortune, Health, Multimedia, Forrester, Efficiency, Natural language processing, Privacy, Human, OOTB, NLP, Solution, Technology, Ericsson, Natural language, Growth, Fraud, Speech analytics, Insurance, CEO, Knowledge base, Avaya, Shindig (video chat platform), Medical device, Customer service, Online shopping, PostFinance, Oracle, Genesys, Yandex, Swisscom, Nuance

ZURICH, March 8, 2022 /PRNewswire/ -- Spitch.ai, global leader in conversational AI solutions, today announced its launch in the U.S. following 400% year over year growth and a successful first funding round in 2021. The company announces its arrival with its state-of-the-art omnichannel solution using Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.

Key Points: 
  • The company announces its arrival with its state-of-the-art omnichannel solution using Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning.
  • The conversational AI market has grown 130% and continues to increase as businesses look for customizable solutions to optimize operations for efficiency and accuracy.
  • AI-powered solutions were propelled forward during the global pandemic and continue to gain momentum, often led by existing multinational technology companies.
  • Spitch is a global provider of B2B and B2C Conversational AI solutions, headquartered in Switzerland since 2014 with a presence in many countries across Europe and now in North America.

Radisys Introduces Engage Digital Platform for Service Providers to Monetize 4G, 5G and Fixed Network Investments in New Ways

Retrieved on: 
Tuesday, February 22, 2022
Technology, Telecommunications, Software, Networks, Internet, Hardware, Mobile World Congress, Haptik, Human, Investment, AR, Privacy, Intelligence, CTO, Artificial intelligence, Commerce, Digital platform, Adoption, Architecture, SLA, Industry, IOT, Computer vision, Speech analytics, Traction, Automation, Technology, Knowledge, EDP, Solution, Communication, Video game console, Mobile phone, Radisys

Engage Digital Platform makes service providers network capabilities, reliability, and analytics accessible to business analysts, IT managers and application developers.

Key Points: 
  • Engage Digital Platform makes service providers network capabilities, reliability, and analytics accessible to business analysts, IT managers and application developers.
  • The Engage Digital Platform is the foundation for Radisys applications, including the AI-powered Intelligent IVR , and Engage Speak2Bot .
  • Radisys easy-to-use platform enables service providers, their partners, and their customers to cost-effectively create new, immersive, and engaging communications experiences.
  • Experience Radisys Engage Digital Platform, including live demonstrations of the EDP Portal and the Engage Video Assistant, at MWC Barcelona, Stand 5B81.

Ozonetel Raises Series A Funding from Stakeboat Capital

Retrieved on: 
Tuesday, November 16, 2021
Data Management, Technology, Other Technology, VoIP, Software, Internet, USD, CEO, Conversation, Investment, CCAA, Experience, AI, CX, Human, Solution, Chatbot, Speech analytics, API, Online shopping, Ozonetel, Stakeboat Capital, OZONETEL, STAKEBOAT CAPITAL

Ozonetel , leading provider of on-demand cloud communication services, has raised USD 5 million in Series A funding from Stakeboat Capital.

Key Points: 
  • Ozonetel , leading provider of on-demand cloud communication services, has raised USD 5 million in Series A funding from Stakeboat Capital.
  • Ozonetel introduced CCaaS in 2010 and since then has been providing omni-channel call center platform to businesses of all sizes.
  • Every day more than 100,000 call center agents across the globe use Ozonetels CCaaS platform CloudAgent making Ozonetel one of the largest CCaaS players.
  • Highlighting the companys unique proposition, Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel, said, Ozonetel is a cloud-native company.