Manufacturer Apps for Gas-Powered Vehicles Continue to Plague Owners with Connectivity-Related Issues, J.D. Power Finds
Of the connectivity-related issues experienced by ICE vehicle owners, 64% say that they at least occasionally experience a slow app connection.
- Of the connectivity-related issues experienced by ICE vehicle owners, 64% say that they at least occasionally experience a slow app connection.
- These connectivity issues hinder overall usage of manufacturers’ mobile apps for ICE vehicles, which remains flat year over year at 73%.
- The U.S. OEM ICE App Report, formerly the U.S. OEM ICE Benchmark Study, gauges ICE vehicle owners’ experience with their brand’s mobile app.
- Insights are derived from surveying ICE vehicle owners and an assessment of the most relevant ICE vehicle mobile apps.