Gainsight Unveils Horizon AI
Gainsight , the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference .
- Gainsight , the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference .
- Horizon AI is a first of its kind artificial intelligence platform which helps businesses harness this breadth of data to optimize customer journey management and is available with all features that Gainsight customers use today.
- CX Center is a module in Gainsight that combines data from a number of sources, such as surveys, customer emails and call notes, and uses the power of AI to summarize the most important customer experience signals.
- Gainsight Forecast, which uses the power of AI to analyze aggregated renewal likelihood scores and opportunity data to deliver an intelligent renewal forecast prediction.