FreePBX

Easy On Hold Says New Streaming Music Channel for Contact Center Hold Queues Will Reduce Customer Complaints About Crass Lyrics and Content

Retrieved on: 
Thursday, August 3, 2023
Music, Violence, Nextiva, FreePBX, Bullying, Bicom Systems, Fortinet, Hold, Avaya, FreeSWITCH, Genesys, Mitel

KALAMAZOO, Mich., Aug. 3, 2023 /PRNewswire/ -- Easy On Hold®, the exclusive distributor of Brandi Music, announced today that it has curated a music channel for on-hold queues that solves a major issue for contact center managers: how to offer vocal hit music that doesn't offend callers who are waiting on hold. The channel, called Pop Smile, is designed to offer an enjoyable, positive listening experience for callers of any age and background.

Key Points: 
  • The channel, called Pop Smile, is designed to offer an enjoyable, positive listening experience for callers of any age and background.
  • Songs with suggestive phrases, innuendo, violence, drug use, profanity, and more can trigger callers on hold.
  • "Callers on hold are more focused on lyrics than they would be if that same song was background music in, say, a retail store.
  • So, we can understand why contact centers are wary of offering any kind of vocal music, yet they don't want to be limited to 'safe but boring' instrumental music."

Sangoma Named in the 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Eighth Year

Retrieved on: 
Wednesday, November 30, 2022
CAAS, Communication, Unified communications as a service, Sangoma Technologies Corporation, Magic Quadrant, CCAA, Access control, Function as a service, TSX, Data as a service, STC, Multimedia, Mobility as a service, ACAA, PBX, Unified communications, FreePBX, IVR, Research, Publication, UC, Software, Online shopping, Service, Traditional healers of Southern Africa, Gartner, Collaboration, Worldwide

MARKHAM, ON, Nov. 30, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, today announced that, for the eighth straight year, the company was named to the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

Key Points: 
  • MARKHAM, ON, Nov. 30, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, today announced that, for the eighth straight year, the company was named to the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.
  • The Gartner Magic Quadrant assesses Unified Communications as a Service (UCaaS) providers worldwide.
  • "We are thrilled to be recognized again in this year's Gartner UCaaS Magic Quadrant," said Sangoma Chief Marketing and Product Officer Jim Machi.
  • Sangoma Gartner Magic Quadrant UCaaS Recognitions by Year:
    Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes.

Sangoma Announces The Release of New Series of IP Telephones For Its Complete Line of UCaaS and UC Offerings

Retrieved on: 
Tuesday, October 11, 2022
LBMC, STC, Color, Marketing, Sangoma Technologies Corporation, TSX, Mobility as a service, Data as a service, Function as a service, Human voice, ACAA, Nasdaq, Software, Huawei P series, UC, IP, CAAS, Communication, IVR, Unified communications as a service, Environment, Touchscreen, Access control, FreePBX, PBX, Solution, Online shopping, Service, Traditional healers of Southern Africa

The P-Series phone line delivers exceptional quality at price points perfect for every type of user and business.

Key Points: 
  • The P-Series phone line delivers exceptional quality at price points perfect for every type of user and business.
  • Plus, having a single phone line from Sangoma helps us from a perspective of training our staff, stocking, and support.
  • In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards).
  • Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world's two most widely used open-source communication software projects.

Sangoma Announces Shipment of its One Millionth Desk Phone

Retrieved on: 
Monday, September 19, 2022
VP, Communication, Time, TSX, Sangoma Technologies Corporation, Mobility as a service, Data as a service, CCAA Men's Basketball Tournament, Access control, Growth, Function as a service, Achievement, Industry, ACAA, IP, Environment, IVR, Unified communications as a service, Technology, STC, Solution, Nasdaq, Unified communications, CAAS, Triage, UC, Unitel, PBX, FreePBX, Marketing, Internet of things, IOT, Mobile phone, Online shopping, Traditional healers of Southern Africa, Service

MARKHAM, ON, Sept. 19, 2022 /PRNewswire/ -- Sangoma Technologies Corporation ("Sangoma") (TSXV: STC), Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes today announced Sangoma's one millionth IP desk phone was sold and shipped to Jenne Inc., a long-time Sangoma partner.

Key Points: 
  • Sangoma's IP desk phones are part of the entire, integrated cloud communications suite, all designed and engineered by Sangoma, that works together in a seamless manner.
  • The solution includes Sangoma's UCaaS system (or on-premises version), the desk phone, mobile and desktop client software, Sangoma's collaboration-as-a-service client (TeamHub), and Sangoma's video meetings service (Sangoma Meet).
  • When customers buy desk phones from Sangoma, they get capabilities on-board the phone, that are unique in the cloud communications industry, for their integration with the cloud service.
  • Or when used with Sangoma's CCaaS offering, customers can see call queues directly on their desk phone (as well as on the soft client).

TBI Joins Sangoma's Channel Program

Retrieved on: 
Tuesday, August 2, 2022
Cloud, TSX, Acquisition, PBX, Unified communications as a service, Human, Sangoma Technologies Corporation, Consultant, Industry, Partnership, CCAA, Solution, Data as a service, ACAA, Channel, VARS, UC, Mobility as a service, CAAS, IVR, Internet, Technology, Function as a service, Senior, SD, Communication, FreePBX, Nasdaq, TBI, SIP trunking, MSP, Access control, Member of the Scottish Parliament, STC, Sales, Online shopping, Traditional healers of Southern Africa, Service

The Telecom Solution Brokers, formerly referred to as the Master Agent channel, has grown rapidly into one of the most important, most productive parts of the channel.

Key Points: 
  • The Telecom Solution Brokers, formerly referred to as the Master Agent channel, has grown rapidly into one of the most important, most productive parts of the channel.
  • By partnering with Sangoma, TBI empowers its agents with Sangoma's communications cloud portfolio, the most comprehensive suite of Cloud-native Communications solutions in the industry.
  • "Sangoma is dramatically enhancing our commitment to the Telecom Solution Broker channel," said David Hardy, Senior Vice-President of Sales at Sangoma.
  • TBI is the newest addition to our roster of Telecom Solution Brokers, and we look forward to a long and successful relationship.

Sangoma Ranks Number One in Unified Communications Satisfaction Report

Retrieved on: 
Tuesday, July 5, 2022
FreePBX, UC, Communication, Data as a service, Sangoma Technologies Corporation, Avaya, CAAS, Research, RingCentral, TSX, Hosting, STC, Growth, Industry, Customer delight, Mobility as a service, PBX, Object Management Group, ACAA, Unified communications, Function as a service, Solution, Database, Access control, IVR, Cisco Systems, Unified communications as a service, Network equipment, Online shopping, Service, Traditional healers of Southern Africa

MARKHAM, ON, July 5, 2022 /PRNewswire/ -- Sangoma Technologies Corporation ("Sangoma") (TSXV: STC), Sangoma Technologies Corporation (TSX: STC) (Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes today announced that they have been ranked number one in Customer Satisfaction by the Eastern Management Group for the 3rd straight year.

Key Points: 
  • Eastern Management Group Survey recognizes Sangoma as Number One in Customer Satisfaction for the third year.
  • "We are thrilled to be ranked number one in Customer Satisfaction by the Eastern Management Group," said Jim Machi, Chief Product & Marketing Officer of Sangoma.
  • "Sangoma has experienced rapid growth in the industry and is now among the top tier of Unified Communications companies, so it's exciting to be recognized in this manner.
  • Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes.

Sangoma Announces General Availability Release of its TeamHub Collaboration Product

Retrieved on: 
Monday, June 20, 2022
Cloud, Unified communications as a service, Solution, Toronto Stock Exchange, Access control, GUI, Communication, Sangoma Technologies Corporation, TSX, Mobility as a service, Human, Security, Data as a service, City centre, PSTN, CAAS, CCAA, FreePBX, STC, ACAA, SVP, Function as a service, Software, PBX, Network address, UC, IVR, Online shopping, Video game console, Tutoring, Traditional healers of Southern Africa, Nasdaq, Service

MARKHAM, ON, June 20, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) ("Sangoma'' or the "Company"), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, today announced the general availability of TeamHub, its "Collaboration as a Service" product.

Key Points: 
  • MARKHAM, ON, June 20, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) ("Sangoma'' or the "Company"), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, today announced the general availability of TeamHub, its "Collaboration as a Service" product.
  • Bring together all your internal and external contacts in one place to have them join chats, calls, or video meetings.
  • Use all Sangoma cloud services (including our UCaaS, VMaaS, CCaaS, CPaaS business productivity 'apps,' ACaaS, etc.
  • Sangoma Technologies Corporation is publicly traded on the Toronto Stock Exchange (TSX: STC) and Nasdaq (Nasdaq: SANG).

Sangoma Is Serving Up the Perfect Mix of Communications at Channel Partners

Retrieved on: 
Monday, April 4, 2022
TSX Venture Exchange, IVR, Data as a service, Collaboration, Marketing, City centre, Venetian, STC, PBX, Unified communications as a service, Multimedia, CCAA, FreePBX, Function as a service, Conference, Market share, Communication, Access control, Mobility as a service, Sangoma Technologies Corporation, TSX, Perfect mixing, Industry, SD-WAN, Unified communications, ACAA, Nasdaq, Disney's Venetian Resort, UC, Partner, Solution, Acquisition, CAAS, Online shopping, Service, Traditional healers of Southern Africa

Sangoma's theme this year is the "The Perfect Mix of Communications," where our team will show you how our comprehensive suite of "as-a-Service" solutions offers everything the modern business needs to thrive.

Key Points: 
  • Sangoma's theme this year is the "The Perfect Mix of Communications," where our team will show you how our comprehensive suite of "as-a-Service" solutions offers everything the modern business needs to thrive.
  • Learn how Sangoma is innovating in the communications space to help your business grow, enhance your customer's experiences, and achieve your mission-critical goals.
  • The Sangoma team is eager to welcome you to Channel Partners, learn about how we can help your business expand, and serve up the perfect mix of solutions.
  • Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes.

CRN® Honors Sangoma With 5-Star Rating in 2022 Partner Program Guide

Retrieved on: 
Thursday, March 31, 2022
CRN, IVR, Data as a service, GeForce Partner Program, Collaboration, City centre, Partner, Investment, STC, PBX, Unified communications as a service, Growth, Toronto Stock Exchange, CCAA, FreePBX, Function as a service, Security, Program, Communication, Access control, CEO, Mobility as a service, Sangoma Technologies Corporation, TSX, The Channel Company, Technology, ACAA, Network address, UC, Solution, Customer, Education, CAAS, Service, Traditional healers of Southern Africa, Nasdaq

CRN's annual Partner Program Guide provides a definitive list of the most notable partner programs from industry-leading technology vendors that provide innovative products and flexible services through the IT channel.

Key Points: 
  • CRN's annual Partner Program Guide provides a definitive list of the most notable partner programs from industry-leading technology vendors that provide innovative products and flexible services through the IT channel.
  • The Partner Program Guide provides the channel community with a deep dive into the partner programs offered by IT vendors, service providers and distributors.
  • Companies are scored based on their investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication.
  • Sangoma's Partner Program has received a 5-Star rating from CRN for 8 consecutive years, and is recognized as one of the leading partner programs in the channel.

Temco Logistics Delivers Superior Customer Service with Sangoma

Retrieved on: 
Tuesday, March 15, 2022
Sangoma Technologies Corporation, Toronto Stock Exchange, Temco Aircraft, Unified communications as a service, STC, Solution, CCAA, Mobility as a service, City centre, BPO, Communication, Customer experience, Multimedia, Collaboration, Data as a service, Access control, PBX, ACAA, FreePBX, IVR, Marketing, UC, CAAS, Industry, TSX, Function as a service, Online shopping, Mining, Service, Nasdaq, Traditional healers of Southern Africa

MARKHAM, ON, March 15, 2022 /PRNewswire/ -- Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, recently added Temco Logistics, a premier, white glove solutions provider delivering and installing home goods since 1968, as a happy customer to the Sangoma family. Together with their partner, Southern California Technology Solutions, Sangoma was able to provide Temco with the communications infrastructure their business needed to meet growing customer demands while saving money and reducing complexities in the process.

Key Points: 
  • To solve these problems, Temco switched to Sangoma's Contact Center and dramatically improved their customer service capabilities as well as overall agent experience with the platform.
  • From sales to support they always address my concerns and act quickly on them," said Rob Fiedler, Director of Customer Experience at Temco Logistics.
  • Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes.
  • Sangoma's cloud-based Services include Unified Communication (UCaaS) business communications, Contact Center as a Service (CCaaS), Video Meetings as a Service (MaaS), Collaboration as a Service (Collab aaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS).