American Council of the Blind (ACB) Wins Nationwide Disability Rights Class Action Against Quest Diagnostics for Use of Inaccessible Touch Screen Kiosks
Beginning in 2016, Quest Diagnostics began to install self-service kiosks at its Patient Service Centers, which allow patients to, among other things, check in for phlebotomy appointments in a private and independent manner.
- Beginning in 2016, Quest Diagnostics began to install self-service kiosks at its Patient Service Centers, which allow patients to, among other things, check in for phlebotomy appointments in a private and independent manner.
- The Court ruled in favor of ACB and a nationwide class of blind and low vision Quest patients.
- "Self-service kiosks are being used more and more in many aspects of daily public life," said Dan Spoone, Executive Director for the American Council of the Blind.
- This litigation has been led by ACB's counsel at Nye Sterling Hale Miller and Sweet and at Handley Farah & Anderson.