Voice of the customer

Omada Marks Fourth Consecutive Year of Sustained Momentum with Industry-leading Contract Value and Recurring Revenue Growth

Retrieved on: 
Tuesday, January 30, 2024
Cloud, IGA, Customer, ACV, GRR, Traction, Software as a service, NRR, Administration, ARR, Acquisition, Voice of the customer, Human voice, Growth, Management

COPENHAGEN, Denmark, Jan. 30, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), closed a fourth consecutive year of strong performance leading into 2024. The company ended its fiscal year with impressive results, including 34% growth in annual recurring revenue (ARR) compared to the prior year. Additionally, last year's new customer acquisition and net revenue retention rates demonstrate the transformative value realized by customers.

Key Points: 
  • The company ended its fiscal year with impressive results, including 34% growth in annual recurring revenue (ARR) compared to the prior year.
  • Additionally, last year's new customer acquisition and net revenue retention rates demonstrate the transformative value realized by customers.
  • Other key financial highlights for 2023 include 32% growth in software revenue, 114% in net revenue retention (NRR), 98% in gross revenue retention (GRR) and 40% growth in new annual contract value (ACV).
  • Omada has gained significant traction with its full featured IGA SaaS solution Omada Identity Cloud, that can be deployed in less than 90 days.

Omada Marks Fourth Consecutive Year of Sustained Momentum with Industry-leading Contract Value and Recurring Revenue Growth

Retrieved on: 
Tuesday, January 30, 2024
Cloud, IGA, Customer, ACV, GRR, Traction, Software as a service, NRR, Administration, ARR, Acquisition, Voice of the customer, Human voice, Growth, Management

COPENHAGEN, Denmark, Jan. 30, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), closed a fourth consecutive year of strong performance leading into 2024. The company ended its fiscal year with impressive results, including 34% growth in annual recurring revenue (ARR) compared to the prior year. Additionally, last year's new customer acquisition and net revenue retention rates demonstrate the transformative value realized by customers.

Key Points: 
  • The company ended its fiscal year with impressive results, including 34% growth in annual recurring revenue (ARR) compared to the prior year.
  • Additionally, last year's new customer acquisition and net revenue retention rates demonstrate the transformative value realized by customers.
  • Other key financial highlights for 2023 include 32% growth in software revenue, 114% in net revenue retention (NRR), 98% in gross revenue retention (GRR) and 40% growth in new annual contract value (ACV).
  • Omada has gained significant traction with its full featured IGA SaaS solution Omada Identity Cloud, that can be deployed in less than 90 days.

NINJIO named a Customers' Choice in Gartner® Peer Insights™ Voice of the Customer for Security Awareness Computer-Based Training for fifth consecutive time

Retrieved on: 
Monday, January 29, 2024
Customer, Computer security, Human voice, Voice of the customer, Cryptocurrency

LOS ANGELES, Jan. 29, 2024 /PRNewswire/ -- NINJIO, an industry leading Cybersecurity Awareness Training company, proudly announced that it has been named a Customers' Choice in the 2023 Gartner Peer Insights Voice of the Customer Security Awareness Computer Based Training report.

Key Points: 
  • LOS ANGELES, Jan. 29, 2024 /PRNewswire/ -- NINJIO, an industry leading Cybersecurity Awareness Training company, proudly announced that it has been named a Customers' Choice in the 2023 Gartner Peer Insights Voice of the Customer Security Awareness Computer Based Training report.
  • The Gartner Peer Insights Customers' Choice distinction is based on reviews and ratings from end user professionals who have experience with the service.
  • This is the 5th consecutive Voice of the Customer report for Security Awareness Computer Based Training in which NINJIO has been named a Customers' Choice, and it is the only company to have received the distinction in each of the past five reports.
  • "Being recognized as a 2023 Customers' Choice for Security Awareness Computer Based Training is for us a reflection of our commitment to delivering a world-class cybersecurity awareness training solution with the outstanding customer experience to support it," said Dr. Shaun McAlmont, CEO of NINJIO.

Coupa Appoints Dean Bain to Lead Supply Chain Strategy and Go-to-Market

Retrieved on: 
Friday, January 26, 2024
ANN, Senior, Customer, Blue Yonder, Supply, Visualization, DHL, UPS, Penguin Random House, SKU, Algorithm, Embedded analytics, Automotive industry, Supply chain, Inspiration, Syncron AB, Voice of the customer, Human voice, Growth, Video game

ANN ARBOR, Mich., Jan. 26, 2024 /PRNewswire/ -- Coupa, the leading AI-driven platform that helps companies operate smarter and grow faster, today announced that Dean Bain has joined the company as General Manager and Senior Vice President of Supply Chain. Coupa's supply chain design and planning solutions are powered by Llamasoft.

Key Points: 
  • "As we write Coupa's next chapter, a renewed focus and investment in our supply chain business will be crucial to our success," said Leagh Turner, Coupa CEO.
  • "Bringing incredible supply chain leaders like Dean on board accelerates our ability to deliver value for customers."
  • "Coupa helps businesses see supply chain disruptions before they happen, enabling business continuity and resiliency, reducing costs, and improving the value they bring to their customers.
  • Coupa was also recently recognized as the only Customers' Choice for the 2023 Gartner® "Voice of the Customer": Supply Chain Planning Solutions .

RDA Ranks #1 in Customer Satisfaction from Digital Clarity Group

Retrieved on: 
Tuesday, January 16, 2024
RDA, Customer retention, Investment, HUNT, Facial muscles, DCG, Customer satisfaction, Marketing, Voice of the customer, Human voice

HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.

Key Points: 
  • For the second consecutive year, RDA has been awarded the highest honor in Customer Satisfaction for technology consulting services.
  • HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.
  • VOCalis is DCG's Voice of the Customer assessment program that uses customer feedback to bring transparency to the performance of digital agencies, consultancies, and integrators when implementing or servicing marketing technology solutions.
  • Based on their ratings, this award distinguishes RDA as an exceptional provider of marketing technology services according to its clients," said Digital Clarity Group CEO Scott Liewehr.

Altrata Introduces Key WealthEngine Product Enhancements

Retrieved on: 
Thursday, January 11, 2024
Human voice, Customer, City, Organization, Intelligence, CoreLogic, Entity, Heart, Real estate, Voice of the customer, Online shopping

NEW YORK, Jan. 11, 2024 /PRNewswire-PRWeb/ -- Today Altrata, a leading provider of data and intelligence on the wealthy and influential, announced the first wave of several product updates for its WealthEngine product. Following more than a year of customer interviews, user testing, and data investments, WealthEngine customers now have access to enhanced real estate data within the platform and an enhanced matching engine.

Key Points: 
  • NEW YORK, Jan. 11, 2024 /PRNewswire-PRWeb/ -- Today Altrata , a leading provider of data and intelligence on the wealthy and influential, announced the first wave of several product updates for its WealthEngine product.
  • Keya Hammond was brought on in early 2022 to lead product innovation for Altrata.
  • These WealthEngine product enhancements are designed to save customers time, help them find more value in their data and elevate the influence they can have in the market.
  • Manuel Bianchi, head of global sales for Altrata's wealth business said "Altrata came in at the right time to support the investment in WealthEngine product innovation.

Paychex Earns Top Awards In 6 Categories from Sapient Insights Group

Retrieved on: 
Thursday, January 4, 2024
Software, Human Resources, Finance, Data Management, Accounting, Professional Services, Technology, Fintech, Time management, Small business, Learning, Human voice, Software as a service, HR, HCM, Voice of the customer, VOC, Feedback, Annual, Investment, Organization, Online shopping

The company’s evaluation is based directly on Paychex customer feedback for vendor satisfaction and user experience in the Sapient Insights Group's 2023-2024 HR Systems Survey White Paper Report, 26th Edition.

Key Points: 
  • The company’s evaluation is based directly on Paychex customer feedback for vendor satisfaction and user experience in the Sapient Insights Group's 2023-2024 HR Systems Survey White Paper Report, 26th Edition.
  • Sapient Insights Group specifically asks them to focus their answers on the application's end-user experience for all stakeholders, including IT, HR, managers, and employees.
  • Sapient Insights Group asks them to specifically focus on relationship factors such as service levels, vendor communications, and alignment of product roadmap to their needs.
  • Based on these answers, Sapient Insights Group provides an average user experience and vendor satisfaction rating for every application that receives a qualifying number of responses from validated buyers.

Hughes Named a Strong Performer in 2023 Gartner® Peer Insights™ Voice of the Customer for Managed Network Services

Retrieved on: 
Wednesday, January 3, 2024
Magic, Hughes Network Systems, Partnership, Human voice, Network, Research, MAGIC, Health, SATS, Insurance, Customer, Voice of the customer, Energy, EchoStar, Public utility, Publication, Magic Quadrant, Retail, Online shopping

GERMANTOWN, Md., Jan. 3, 2024 /PRNewswire/ -- Hughes Network Systems, LLC (HUGHES), an EchoStar company (Nasdaq: SATS), today announced that it has been recognized as a Strong Performer in the Gartner® Peer Insights™ "Voice of the Customer" for Managed Network Services.

Key Points: 
  • GERMANTOWN, Md., Jan. 3, 2024 /PRNewswire/ -- Hughes Network Systems, LLC (HUGHES), an EchoStar company (Nasdaq: SATS), today announced that it has been recognized as a Strong Performer in the Gartner® Peer Insights™ "Voice of the Customer" for Managed Network Services.
  • To be named a Strong Performer, Hughes met or exceeded the market average for Overall Experience in Gartner Peer Insights reviews.
  • "Gartner Peer Insights 'Voice of the Customer' research offers verified, first-hand reviews that assist in the evaluation of managed network service providers.
  • Gartner Voice of the Customer for Managed Network Services rates vendors for Overall Experience, User Interest and Adoption.

Global SD-WAN and SASE Voice of Customer Research Insights 2023: Comprehensive Insights from 1,390 Network Decision-makers - ResearchAndMarkets.com

Retrieved on: 
Tuesday, December 5, 2023
Software, Technology, Networks, Customer, Voice of the customer, Government, Health, Research, Analytic function, SASE, Organization, Secure access service edge, Human voice, Cato Networks, Retail, Risk management

The "Global SD-WAN and SASE Voice of Customer Research Insights" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global SD-WAN and SASE Voice of Customer Research Insights" report has been added to ResearchAndMarkets.com's offering.
  • This report presents a comprehensive analysis of the 2023 Global SD-WAN and SASE cross-vertical survey, drawing insights from 1,390 network decision-makers.
  • The results provide valuable insights into the decision-making processes within enterprises, elucidating the benefits organizations derive from deploying SASE and SD-WAN technologies.
  • Furthermore, the report offers insights into the purchasing preferences of organizations when it comes to SD-WAN and SASE solutions.

11:11 Systems Recognized as an Aspiring Provider in the 2023 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service

Retrieved on: 
Friday, November 17, 2023
Networks, Internet, Data Management, Technology, Software, Feedback, Human voice, Customer, Veeam, AWS, Voice of the customer, Recovery as a service, Gartner

11:11 Systems (“11:11”), a managed infrastructure solutions provider, was named an Aspiring provider in the 2023 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service (DRaaS) report.

Key Points: 
  • 11:11 Systems (“11:11”), a managed infrastructure solutions provider, was named an Aspiring provider in the 2023 Gartner Peer Insights™ Voice of the Customer for Disaster Recovery as a Service (DRaaS) report.
  • “We believe this acknowledgment reflects our customers' trust in our solutions and the tangible impacts we have made in their businesses.
  • Whether facing cybercrime, natural disasters, hardware failure or any unplanned incident, 11:11 Systems ensures a speedy and successful recovery, safeguarding businesses' operational continuity.
  • Gartner, Voice of the Customer for Disaster Recovery as a Service, Peer Contributors, 31 October 2023
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