Voice of the customer

SANDSIV and Applied Consulting Transform the Italian CX Landscape

Retrieved on: 
Thursday, November 23, 2023
Human voice, Customer experience, Voice of the customer, CXM, Operational excellence, CX, Partnership, Growth, Customer retention, Sales, Online shopping, Customer

ZURICH, Nov. 23, 2023 /PRNewswire/ -- SANDSIV, a leading provider of CX and Voice of Customer technology through its innovative sandsiv+ enterprise platform, is thrilled to announce a strategic alliance with Applied Consulting, an Italian consultancy specializing in streamlining business processes and fostering development through a customer-centric approach.

Key Points: 
  • This collaboration marries the strengths of Applied Consulting and SANDSIV, both dedicated to a shared mission: empowering companies to achieve Customer Centricity, People Engagement, and Operational Excellence.
  • The partnership aspires to redefine the customer experience landscape, leveraging SANDSIV's cutting-edge sandsiv+ CX solution.
  • Experience the impact of SANDSIV's technological prowess embodied by the sandsiv+ platform, as it collaborates with Applied Consulting to lead a global CX revolution at https://sandsiv.com/partner-program/ .
  • Cristiana Luzi, Partner at Applied Consulting, remarked, "Witnessing the market's growth and observing new industries embracing the CX trend, we are delighted to bring forth an innovative solution like sandsiv+.

Gartner Peer Insights recognizes SAS as a 2023 Customers' Choice for Analytics and Business Intelligence Platforms

Retrieved on: 
Monday, November 20, 2023
Informal economy, Education, Organization, Human voice, Software industry, Customer, Service provider, SAS, Artificial intelligence, Product strategy, Voice of the customer, ABI, AI, Business intelligence, Retail, Mobile phone, Satellite navigation device, Gartner

CARY, N.C., Nov. 20, 2023 /PRNewswire/ -- SAS, the global leader in AI and analytics, has been named a Customers' Choice in the 2023 Gartner® Peer Insights™ 'Voice of the Customer' for Analytics and Business Intelligence Platforms report. SAS is also recognized as a Customers' Choice for the Finance Industry and North America sectors.

Key Points: 
  • CARY, N.C., Nov. 20, 2023 /PRNewswire/ -- SAS, the global leader in AI and analytics, has been named a Customers' Choice in the 2023 Gartner® Peer Insights™ 'Voice of the Customer' for Analytics and Business Intelligence Platforms report.
  • The Gartner Voice of the Customer report synthesizes Gartner Peer Insights' reviews into insights for IT decision makers.
  • "We believe the customer feedback captured in Gartner Peer Insights is indicative of SAS' trusted analytics, award-winning support, deep industry knowledge and continued innovation."
  • Gartner, Voice of the Customer for Analytics and Business Intelligence Platforms, by Peer Contributors, 31 October 2023.

Dimensional Insight Receives a High Customer Rating in the 2023 Gartner Peer Insights™ Voice of the Customer for Analytics and Business Intelligence Platforms Report

Retrieved on: 
Tuesday, November 14, 2023
Research, Voice of the customer, Human voice, Dimensional Insight, Customer, Business intelligence, Retail, BURLINGTON, Gartner

BURLINGTON, Mass., Nov. 14, 2023 /PRNewswire-PRWeb/ -- Dimensional Insight®, an award-winning enterprise analytics provider, today announced that it was recognized by customers in the Gartner Peer Insights™ Voice of the Customer for Analytics and Business Intelligence Platforms report*, published in October 2023. In the report, Dimensional Insight received an overall customer rating of 4.5 out of 5 based on 51 reviews submitted as of July 2023.

Key Points: 
  • In the report, Dimensional Insight received an overall customer rating of 4.5 out of 5 based on 51 reviews submitted as of July 2023.
  • According to Gartner, "The 'Voice of the Customer' is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers.
  • To read reviews of Dimensional Insight's products, please visit the Dimensional Insight page on Gartner Peer Insights.
  • *Gartner "Gartner Peer Insights 'Voice of the Customer': Analytics and Business Intelligence Platforms," Peer Contributors, 31 October 2023
    Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates.

Evisort Recognized in 2023 Gartner® Critical Capabilities for Contract Life Cycle Management Report

Retrieved on: 
Tuesday, November 7, 2023
Spend, LLM, Publication, Research, Voice of the customer, Customer, Artificial intelligence, MAGIC, Critical, SAN, Human voice, CLM, WCC, Magic Quadrant, NetApp, Medical device, Gartner

SAN FRANCISCO, Nov. 7, 2023 /PRNewswire/ -- Evisort, the leader in artificial intelligence (AI) for contract lifecycle management (CLM) and analysis, today announced that Gartner, Inc. has recognized Evisort's AI-native CLM solution in the Critical Capabilities for Contract Life Cycle Management Report.

Key Points: 
  • SAN FRANCISCO, Nov. 7, 2023 /PRNewswire/ -- Evisort , the leader in artificial intelligence (AI) for contract lifecycle management (CLM) and analysis, today announced that Gartner, Inc. has recognized Evisort's AI-native CLM solution in the Critical Capabilities for Contract Life Cycle Management Report .
  • This Critical Capabilities report is the companion report to the Magic Quadrant TM for Contract Life Cycle Management , in which Gartner recently named Evisort a Visionary for the second year in a row.
  • Evisort was also named a Customers' Choice in the Gartner Peer Insights™ "Voice of the Customer" for Contract Life Cycle Management (CLM) report earlier this year based on reviews submitted to Gartner Peer Insights by Evisort customers.
  • In the 2023 Critical Capabilities report, Evisort scored 3.89/5 in Presignature, 3.92/5 in Presignature (third-party-generated contracts), 3.79/5 in Postsignature (advanced), 3.78/8 in Postsignature and 3.89/5 in Full Life Cycle Use Cases.

Kingdom of Saudi Arabia EV Charging Infrastructure: New Survey to Assess Driver Interest and Potential for Charging Services in the EV Market - ResearchAndMarkets.com

Retrieved on: 
Wednesday, November 1, 2023
Automotive Manufacturing, Manufacturing, Vehicle Technology, Automotive, EV, Electric Vehicles, Human voice, Voice of the customer, Language, EVS, Customer, Fireworks, Kingdom

The "Voice of the Customer - EV Charging Infrastructure, Kingdom of Saudi Arabia" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Voice of the Customer - EV Charging Infrastructure, Kingdom of Saudi Arabia" report has been added to ResearchAndMarkets.com's offering.
  • In doing so, the publisher assessed the potential for charging services based on customer preferences to support automakers, dealers, charging point operators, and allied industry players with robust, data-backed recommendations on ideal use cases, locations, and packages in the EV charging market.
  • The study, examining the views of more than 500 prospective vehicle customers, investigates potential EV owners' needs related to the EV charging infrastructure.
  • Respondents are categorized by age, gender, and language to examine their preferences for EV brand/country of make, EV charger locations, payments, and EV charging app features.

EQS-News: USU is an Exhibitor at the Gartner® IT Symposium/Xpo™ 2023 in Barcelona

Retrieved on: 
Thursday, October 26, 2023
Cloud, Software asset management, ESM, USU, SAM, Organization, Voice of the customer, Customer, Software, Growth, Database, IT service management, HR, PAYG, Managed services, Lead, Human voice, Gartner, Improper integral, Service, ITSM, Software as a service, Risk management, Management

During the international event, the Gartner IT Symposium/Xpo ™, taking place from November 6th to 9th in Barcelona, USU will present specific value scenarios at booth 554.

Key Points: 
  • During the international event, the Gartner IT Symposium/Xpo ™, taking place from November 6th to 9th in Barcelona, USU will present specific value scenarios at booth 554.
  • The following areas are the primary focus:
    To optimize cloud costs, USU analyzes expenditures, usage, and utilization of compute and database cloud services.
  • IT & Enterprise Service Management (ITSM, ESM)
    For strategic and operational IT and Enterprise Service Management, USU offers a comprehensive, ITIL®-compliant solution portfolio.
  • USU was recognized as a Strong Performer in the 2023 Gartner Peer Insights™ "Voice of the Customer" for IT Service Management Platforms report.

Malwarebytes Named a Customers' Choice for North America in the 2023 Gartner® Peer Insights™ Voice of the Customer for Endpoint Protection Platforms Report

Retrieved on: 
Tuesday, October 24, 2023
Feedback, Endpoint security, System administrator, Endpoint detection and response, MDR, CSM, Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, Organization, Research, Customer, Voice of the customer, Trust, Learning, Human voice, Information system, Education, Blog, EDR, Online shopping, Risk management, Malwarebytes, Gartner

SANTA CLARA, Calif., Oct. 24, 2023 /PRNewswire/ -- Malwarebytes, a global leader in real-time cyber protection, was peer-recognized as a Customers' Choice for North America in the 2023 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms report. From Malwarebytes' perspective, the recognition underscores the company's focus on protecting resource constrained IT organizations with effective, easy-to-use cybersecurity.

Key Points: 
  • SANTA CLARA, Calif., Oct. 24, 2023 /PRNewswire/ -- Malwarebytes, a global leader in real-time cyber protection, was peer-recognized as a Customers' Choice for North America in the 2023 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms report.
  • "We believe this peer recognition is a testament to the genuine feedback of actual users, who have relied on Malwarebytes to safeguard their organizations.
  • According to Gartner, "the "Voice of the Customer" is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision makers.
  • Gartner, Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, 18 September 2023.

Global MSSPs Select Fortinet Secure SD-WAN and SASE to Deliver Secure Networking Services to Customers

Retrieved on: 
Wednesday, October 11, 2023
Partnership, Certification, WAN, Education outreach, MSSP, Customer, MAGIC, Human, Magic Quadrant, Forrester, Innovation, Network, Organization, Fortinet, Human voice, SLA, Harman Connected Services, TM, SD, Voice of the customer, TAA, NSE, SASE, Publication, Public sector, SR, Converge, Cloud computing, EVP, ZTNA, Research, Management, Online shopping, Risk management, Clothing, Mobile phone, Video game, Satellite navigation device, HCLTech, Gartner

MSSPs continue to invest in Fortinet Secure Networking solutions as they seek new tools to stay competitive in the rapidly evolving networking market.

Key Points: 
  • MSSPs continue to invest in Fortinet Secure Networking solutions as they seek new tools to stay competitive in the rapidly evolving networking market.
  • Fortinet Secure SD-WAN is the foundation for organizations to seamlessly adopt advanced networking technologies, including secure access service edge (SASE), SD-Branch , and zero-trust network access (ZTNA).
  • MSSPs continue to adopt Fortinet Secure Networking solutions to drive better business outcomes and manage complex hybrid network environments for their enterprise customers without compromising on security.
  • Customers and third parties alike recognize Fortinet for its secure networking solutions:
    Forrester named Fortinet a Leader in The Forrester Wave™: Zero Trust Edge Solutions, Q3 2023 report .

MercuryGate Announces Virtual V3 User Conference Agenda Featuring Insights Into the Future of Transportation & Logistics Management

Retrieved on: 
Thursday, October 12, 2023
Other Manufacturing, Other Transport, Packaging, Trucking, Rail, Chemicals, Plastics, Maritime, Electronic Commerce, Air, Logistics, Supply Chain Management, Transport, Manufacturing, Delivery Services, Software, Other Retail, Supermarket, Convenience Store, Technology, Food, Beverage, Cosmetics, Retail, Home Goods, Online Retail, Discount, Variety, Department Stores, Investment, TMS, Multimedia, Knowledge, Customer, Velocity, Trimble, Travel, Human voice, PODS, SMC3, Transport law, Tractor Supply Company, DHL, Voice of the customer, Nightclub

MercuryGate® International, Inc ., (MercuryGate) the largest dedicated transportation and logistics management solutions provider, today announced details of its upcoming virtual user conference, V3, featuring customer case studies, value-driven presentations and product-focused fireside chats.

Key Points: 
  • MercuryGate® International, Inc ., (MercuryGate) the largest dedicated transportation and logistics management solutions provider, today announced details of its upcoming virtual user conference, V3, featuring customer case studies, value-driven presentations and product-focused fireside chats.
  • View the full release here: https://www.businesswire.com/news/home/20231012088619/en/
    “Our goal for V3 is to help customers gain new insights into product usage that increase efficiency and profitability in their transportation operations,” said MercuryGate President and CEO Joe Juliano.
  • MercuryGate was recently recognized in Gartner® Peer Insights™ Voice of the Customer: Transportation Management Systems report.
  • “V3 represents our ongoing commitment, and we thank our customers and partners for their overwhelming engagement of this initiative.”

Focus Brands Appoints New Supply Chain, Customer Engagement and Digital Leaders

Retrieved on: 
Monday, October 16, 2023
Focus Brands, Customer, Customer experience, Advertising, AI, Strategic planning, Kroll, Engagement, Human voice, Digital, The Home Depot, Electronics, Parvati, Voice of the customer, SVP, Ernst & Young, Supply, IHOP, Marketing, McAlister, Ernst, Corporate finance, Strategic management, IHG Hotels & Resorts, Applebee's, IHG, Supply chain, Central Group, Manuel, Sales, Retail

ATLANTA, Oct. 16, 2023 /PRNewswire/ -- Focus Brands® , parent company of iconic brands including Auntie Anne's® , Carvel® , Cinnabon® , Jamba® , McAlister's Deli® , Moe's Southwest Grill® and Schlotzsky's® , today announced the addition of three new leaders to its supply chain, digital, and customer engagement functions.

Key Points: 
  • ATLANTA, Oct. 16, 2023 /PRNewswire/ -- Focus Brands® , parent company of iconic brands including Auntie Anne's® , Carvel® , Cinnabon® , Jamba® , McAlister's Deli® , Moe's Southwest Grill® and Schlotzsky's® , today announced the addition of three new leaders to its supply chain, digital, and customer engagement functions.
  • More importantly, we're investing in the right talent to build industry-best technology and supply chain capabilities," said Jim Holthouser, CEO of Focus Brands.
  • He will be responsible for overseeing the supply chain, distribution, logistics and quality assurance functions for all seven brands in the Focus Brands portfolio globally.
  • Urvi Patel has been promoted to Focus Brands' Executive Leadership Team and named SVP of Customer Experience and Engagement, leading customer engagement and loyalty, branded currency, revenue management, insights and digital experience.