Command Alkon Transforms Service and Support Functions to Deliver Efficient, Engaging, and Customer-Centric Operations
Staying consistent with Command Alkon’s corporate strategy announced earlier this year , the company has made advancements in aligning team, product, and services to deliver world-class experiences.
- Staying consistent with Command Alkon’s corporate strategy announced earlier this year , the company has made advancements in aligning team, product, and services to deliver world-class experiences.
- The Support Services team has published a support guide and has implemented a “Plant Down” option for support escalation, and the new Service Transformation team has brought Lean Six Sigma continuous improvement methodologies and tools to Command Alkon and our customers.
- The Support Organization will continue to focus on enhancing service levels and agility in resolving customer cases and problem management.
- Our Service Transformation team will lay the groundwork for a continuous improvement culture within Customer Operations as we constantly raise the bar of operational excellence.