Glen Manchester

Medallia to Acquire Thunderhead, Leader in Every-Channel Journey Orchestration

Retrieved on: 
Thursday, January 20, 2022
Oncology, Convenience Store, Catalog, Bridal, Food, Beverage, Fashion, Cosmetics, Retail, Insurance, Health, Human Resources, Finance, Banking, Accounting, Professional Services, Luxury, Home Goods, Discount, Variety, Department Stores, Environment, Office Products, Marketing, Advertising, Communications, Utilities, Oil, Gas, Restaurant, Bar, Energy, Cloud, Technology, IOT, Name, Cleveland Cavaliers, Kirkland & Ellis, Human, Churn, Glen Manchester, Feedback, Growth, Learning, LLP, Digital, Movement, EnBW, Industry, Customer, Software as a service, Real-time, Commerce, Goldman Sachs, Organization, Social media, Acquisition, Management, Online shopping, Thunderhead, Medallia, Medallia, Thunderhead, MEDALLIA, THUNDERHEAD

Medallia, Inc. , the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead , the leader in enterprise technology for real-time interaction management and journey orchestration.

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead , the leader in enterprise technology for real-time interaction management and journey orchestration.
  • Thunderheads journey orchestration capability ensures every enterprise can make the most of feedback data to shape their product and service offerings, customer journeys, and experiences.
  • Medallia, the Medallia logo, and the names and marks associated with Medallias products are trademarks of Medallia.
  • Thunderhead is the recognized global leader in technology for Customer Journey Orchestration, Journey Analytics and Real Time Interaction Management.

Thunderhead within the 2021 Deloitte UK Technology Fast 50 announced

Retrieved on: 
Monday, December 6, 2021
Heart, Adoption, Movement, LLP, Geography, European, Technology, Industry, Forrester, TMT, Group, Customer engagement, Glen Manchester, IOT, Entrepreneurship, Biotechnology, Intellectual property, Creativity, Software, Real-time, Deloitte, Telecommunication, Financial technology, Thunderhead, Barclays, Cos, Growth, Tourism, Video game, Accounting

LONDON, Dec. 6, 2021 /PRNewswire/ -- Thunderhead today announced its inclusion in the 2021 Deloitte UK Technology Fast 50, a ranking of the 50 fastest-growing technology companies in the UK. Rankings are based on percentage revenue growth over the preceding four years. Thunderhead grew 882 percent during this period and attributes its growth to the rapid adoption of its customer journey analytics and orchestration platform that drives customer engagement for global enterprise brands. Thunderhead CEO Glen Manchester credits their impressive customer success globally across multiple industry sectors to the company's unique fusion of AI-driven journey orchestration and real-time interaction management. He commented, "As a pioneer and leader in journey-based customer engagement, our growth reflects the massive market demand for our new generation of technology, which unites and orchestrates all conversations and journeys between a brand and its customers. This concept lies at the heart of our Customer Operating System™ (CoS), replacing outdated legacy and siloed technologies with a new era of autonomous orchestration."

Key Points: 
  • Leader in technology for Customer Engagement and Journey Orchestration named one of the fastest-growing technology companies in the UK for the second consecutive year in the 2021 Deloitte Technology Fast 50.
  • LONDON, Dec. 6, 2021 /PRNewswire/ --Thunderhead today announced its inclusion in the 2021 Deloitte UK Technology Fast 50, a ranking of the 50 fastest-growing technology companies in the UK.
  • Duncan Down, lead partner for the Deloitte UK Technology Fast 50 programme, said: "The extraordinary growth of this year's Fast 50 represents the remarkable tenacity of the UK's technology industry.
  • The Deloitte UK Technology Fast 50 is one of the UK's foremost technology award programmes.

Thunderhead and MyCustomer Research Investigates Post-Pandemic Rise of Journey Management as a Platform for Customer Engagement

Retrieved on: 
Thursday, November 18, 2021
CX, NBA 2K League, Adoption, Movement, CEO, TCP, European, Technology, Conference, Time, FS, Industry, AHL, Cavalier, Public utility, KPI-driven code analysis, Cleveland Cavaliers, Forrester, Group, Glen Manchester, Customer, NBA, Family, Real-time, Research, Investment, NBA championship ring, Marketing, Culture, Cleveland Monsters, Quicken Loans, Thunderhead, Rock Ventures, Growth, Hospitality, Cos, Toy, Tourism

BOSTON, Nov. 18, 2021 /PRNewswire/ -- Thunderhead, the global leader in enterprise technology for real-time customer engagement and journey orchestration, and MyCustomer, the leading online resource for customer service, customer experience and marketing professionals, commissioned a study to explore the impact of the pandemic globally on customer behaviour and journeys, and how brands have used technology to overcome the challenges faced.

Key Points: 
  • The pandemic was a disruptive force which drove brands to rapidly rethink the way they managed customer journeys and the tech they use to support ongoing customer engagement.
  • The study also confirms the increasingly critical role played by journey insight and management in understanding and serving customer needs, and as a core technology enabler for digital engagement.
  • Two thirds (65%) of respondents felt that understanding and managing their customer journeys was now more important than ever, highlighting the rapid rise in the importance of journey management for many businesses today.
  • Thunderhead is the recognized global leader in technology for Customer Journey Orchestration, Journey Analytics and Real Time Interaction Management.With its AI-driven ONE Engagement Hub, it's now possible for brands to deliver exceptional engagement for every customer throughout every journey.

Thunderhead Named a Leader in Independent Analyst Research

Retrieved on: 
Tuesday, October 20, 2020
Glen Manchester, Thunderhead

BOSTON, Oct. 20, 2020 /PRNewswire/ --Thunderhead, the global leader in customer engagement and journey orchestration technology, has today been named as a Leader in The Forrester Wave: Real-Time Interaction Management, Q4 2020*.

Key Points: 
  • BOSTON, Oct. 20, 2020 /PRNewswire/ --Thunderhead, the global leader in customer engagement and journey orchestration technology, has today been named as a Leader in The Forrester Wave: Real-Time Interaction Management, Q4 2020*.
  • Thunderhead was also recently named a Leader in The Forrester Wave: Journey Orchestration, Q2 2020, a closely aligned category, and is the only vendor that appears as a Leader in both reports.
  • Glen Manchester, Thunderhead Founder and CEO said, "Being named as a Leader in the RTIM Wave research in our stand-alone debut appearance is a great honour for us, especially as it's hot on the heels of our leader ranking in the Journey Orchestration Wave.
  • Thunderhead is the recognized global leader in technology for Customer Journey Analytics and Real-Time Journey Orchestration.

Thunderhead announces ThunderBay - the first comprehensive AI for journey-driven engagement

Retrieved on: 
Thursday, February 27, 2020
Marketing, Business, Customer experience, Microeconomics, Brand management, Services marketing, Glen Manchester

Importantly, ThunderBay can incorporate additional external sources of insight, enabling brands to take full advantage of all their customer information assets.

Key Points: 
  • Importantly, ThunderBay can incorporate additional external sources of insight, enabling brands to take full advantage of all their customer information assets.
  • Thunderhead CEO Glen Manchester said, The customer journey has always been central to our thinking and Journey Orchestration and Analysis is the new frontier.
  • With ThunderBay, weve used our expertise in journeys, AI and UX design to develop a ground-breaking and unique source of customer intelligence.
  • Ask ThunderBay about customer outcomes and it will provide the answers, taking the performance of brands - and our market-leading ONE Engagement Hub - to even greater heights.