MEDALLIA

Understand Policyholders’ Claim Experiences with Medallia’s New Guidewire Marketplace App

Retrieved on: 
Wednesday, March 23, 2022
Data Management, Professional Services, Technology, Insurance, Software, Cloud, Human voice, Human, Â, P&C, Software as a service, General manager, Guy-wire, API, Churn, Software, Industry, Digital, Technology, Twitter, IOT, Feedback, Policy, Solution, Social media, AI, Insurance, VOC, Online shopping, Management, Video game, Medallia, MEDALLIA, GUIDEWIRE PARTNERCONNECT ECOSYSTEM AND READY FOR GUIDEWIRE, GUIDEWIRE SOFTWARE

Medallias platform enables insurers to gather feedback from claimants in near real-time throughout the claims process.

Key Points: 
  • Medallias platform enables insurers to gather feedback from claimants in near real-time throughout the claims process.
  • With easy access to Voice of the Customer (VoC) insights, insurers can identify, assess, and quickly act to improve their policyholders experience.
  • Medallia's accelerator for Guidewire ClaimCenter allows insurers to collect data across significant moments during the claims process, including First Notice of Loss (FNOL).
  • All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace .

The Race Equ(al)ity Index Partners with Medallia to Help Companies Understand and Benchmark Racial Equity Efforts

Retrieved on: 
Wednesday, February 2, 2022
Professional Services, Data Management, Technology, Human Resources, Software, Networks, Internet, Cloud, CEO, EDI, Automation, Organization, Name, Human, Mackenzie, Software as a service, Technology, BIPOC, Social media, Partnership, Index, Language, SVP, Inclusion, IOT, Digital, Churn, Industry, REI, Creative industries, Medallia, Diversity, The Race Equ(al)ity Index™️, Medallia, THE RACE EQU(AL)ITY INDEX™️, MEDALLIA

Medallia Experience Cloud will enable the automation of scoring and customized dashboards for the Race Equ(al)ity Index, helping companies more easily understand and benchmark drivers of racial equity.

Key Points: 
  • Medallia Experience Cloud will enable the automation of scoring and customized dashboards for the Race Equ(al)ity Index, helping companies more easily understand and benchmark drivers of racial equity.
  • By utilizing Medallias platform, we can automate and scale our efforts to help more companies advance racial equality and equity.
  • Participation in the index creates transparency and builds the business case for racial equity in tech.
  • The ability to benchmark offerings against other companies who have made racial equity a priority has been a powerful tool for planning and prioritization.

Medallia to Acquire Thunderhead, Leader in Every-Channel Journey Orchestration

Retrieved on: 
Thursday, January 20, 2022
Oncology, Convenience Store, Catalog, Bridal, Food, Beverage, Fashion, Cosmetics, Retail, Insurance, Health, Human Resources, Finance, Banking, Accounting, Professional Services, Luxury, Home Goods, Discount, Variety, Department Stores, Environment, Office Products, Marketing, Advertising, Communications, Utilities, Oil, Gas, Restaurant, Bar, Energy, Cloud, Technology, IOT, Name, Cleveland Cavaliers, Kirkland & Ellis, Human, Churn, Glen Manchester, Feedback, Growth, Learning, LLP, Digital, Movement, EnBW, Industry, Customer, Software as a service, Real-time, Commerce, Goldman Sachs, Organization, Social media, Acquisition, Management, Online shopping, Thunderhead, Medallia, Medallia, Thunderhead, MEDALLIA, THUNDERHEAD

Medallia, Inc. , the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead , the leader in enterprise technology for real-time interaction management and journey orchestration.

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead , the leader in enterprise technology for real-time interaction management and journey orchestration.
  • Thunderheads journey orchestration capability ensures every enterprise can make the most of feedback data to shape their product and service offerings, customer journeys, and experiences.
  • Medallia, the Medallia logo, and the names and marks associated with Medallias products are trademarks of Medallia.
  • Thunderhead is the recognized global leader in technology for Customer Journey Orchestration, Journey Analytics and Real Time Interaction Management.

Medallia Recognized as One of Best Companies for Women, Diversity, and Overall Culture

Retrieved on: 
Wednesday, January 12, 2022
Technology, Human Resources, Women, Professional Services, Software, Networks, Internet, Consumer, Data Management, People, BAM, Cloud, Technology, IOT, Laboratory of Comparative Human Cognition, Name, Diversity, Human, Churn, WIT, Workplace, Solution, Digital, Erg, The Last Best Place, Black, Culture, 100 Best Companies to Work For, Education, Software as a service, Best, Workforce, API, Organization, Social media, Management, Woman, Medallia, Comparably, Medallia, COMPARABLY, MEDALLIA

Medallia was listed among the best companies for diversity, culture, and women, and CEO Leslie Stretch was named among the Best CEOs for companies with more than 500 employees.

Key Points: 
  • Medallia was listed among the best companies for diversity, culture, and women, and CEO Leslie Stretch was named among the Best CEOs for companies with more than 500 employees.
  • But to do that, we know it has to start internally here at Medallia, Stretch said.
  • Medallia ranked fifth on the overall list for Best Companies for Women , eighth for Best Companies for Diversity , and 10th for Best Company Culture , while Stretch ranked 19th on the list of Best Company CEOs.
  • Medallia, the Medallia logo, and the names and marks associated with Medallias products are trademarks of Medallia.

Stella Connect by Medallia's Integration with Snappy Gifts Makes Rewarding Agents a Snap

Retrieved on: 
Wednesday, December 22, 2021
Professional Services, Online Retail, Retail, Technology, Human Resources, Software, Cloud, Inc. (magazine), Human, Snappy Gifts, Software as a service, Mark (given name), Churn, IOT, Name, Motivation, Solution, Social media, Catalog, Culture, Snappy, Ecosystem, Digital, Sales, Online shopping, Medallia, Snappy Gifts, Medallia, SNAPPY GIFTS, MEDALLIA

Stella Connect by Medallia, the companys engagement and performance management solution for contact center agents, now offers a seamless integration with Snappy Gifts, an incentive rewards platform for sending employee gifts to celebrate holidays, work anniversaries, performance milestones, and birthdays.

Key Points: 
  • Stella Connect by Medallia, the companys engagement and performance management solution for contact center agents, now offers a seamless integration with Snappy Gifts, an incentive rewards platform for sending employee gifts to celebrate holidays, work anniversaries, performance milestones, and birthdays.
  • Expanding upon the Medallia Contact Center Suite and Stella Connects range of agent engagement tools, the integration allows brands to launch a rewards program for their customer service agents directly within Stella Connect.
  • Bringing together two great resources for motivating and incentivizing team members, this Stella Connect-Snappy Gifts integration will allow brands to:
    The Snappy Gifts for Stella Connect by Medallia integration is available now.
  • For more information, visit the Snappy Gifts and Stella Connect partner page: https://info.stellaconnect.com/request-product-demonstration-snappy .

Outrigger Hospitality Group Invests in the Marriage of Technology and Travel

Retrieved on: 
Wednesday, December 1, 2021
Other Travel, Software, Internet, Lodging, Travel, Data Management, Technology, Other Technology, Cloud, Language, Technology, Tokyo Disney Resort, Software as a service, Time, Industry, Overalls, Churn, Human, Outrigger, Resort, IOT, COVID-19, Twitter, WhatsApp, Mark (given name), Hilton Grand Vacations, Diplomatic mission, Digital, Smartphone, Instagram, Social responsibility, Social media, Name, NPS, Travel, Growth, RevPAR, 3D printing, Tourism, Mobile phone, Nightclub, Hotel, Outrigger Hotels and Resorts, Medallia, OUTRIGGER HOTELS AND RESORTS, MEDALLIA

The marriage of technology and travel has become paramount.

Key Points: 
  • The marriage of technology and travel has become paramount.
  • Our growth and development strategy incorporates technology for both our guests and hosts as well as front- and back-end operations, said Monica Salter, Outrigger Hospitality Group vice president of global communications and social responsibility.
  • Outrigger is interested in a seamless, friendly way to share updated protocols and engage directly with our guests.
  • The privately held hospitality company invites guests to Escape Ordinary with authentic Signature Experiences and the Outrigger DISCOVERY loyalty program .

Primrose Retirement Communities Invests in Data-Driven Solutions to Help Improve Resident and Employee Experience

Retrieved on: 
Tuesday, November 30, 2021
Data Management, Technology, Managed Care, Other Health, Health, Seniors, Other Technology, Software, Family, Internet, Consumer, Cloud, Technology, Software as a service, Industry, Partnership, Churn, Human, IOT, Program, LLC, Digital, Social media, Name, Health insurance, Management, Primrose Retirement Communities, Medallia, PRIMROSE RETIREMENT COMMUNITIES, MEDALLIA

Medallia, Inc. , the global leader in customer and employee experience and engagement, today announced that Primrose Retirement Communities selected Medallia as the resident and employee experience platform of choice.

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience and engagement, today announced that Primrose Retirement Communities selected Medallia as the resident and employee experience platform of choice.
  • They also have very high expectations about the level of experience they receive, said Dylan Kessler, Director of Operations at Primrose Retirement Communities.
  • With Medallia, we can gather feedback from every interaction we have with our residents and employees to help provide a more holistic experience.
  • Using AI-driven insights , Primrose will be able to act quickly to improve the experience of their residents.

Medallia Expands Portfolio to Include Multiple CAHPS Offerings with Acquisition of Fields Healthcare Research

Retrieved on: 
Tuesday, November 23, 2021
Software, Internet, General Health, Health, Data Management, Hospitals, Technology, Other Health, Cloud, Benchmarking, Patient, Â, Software as a service, Acquisition, Centers for Medicare & Medicaid Services, Medicare, RN, Data collection, Health care, Compliance, Churn, Human, IOT, Fields, CAHPS, MSN, Research, CMS, Consumer Assessment of Healthcare Providers and Systems, Medicaid, Digital, Social media, Name, Center, Health insurance, Medicine, Fields Healthcare Research, Medallia, FIELDS HEALTHCARE RESEARCH, MEDALLIA

Medallia, Inc. , the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS data collection company specializing in patient healthcare experience research.

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid Services (CMS) approved CAHPS data collection company specializing in patient healthcare experience research.
  • Fields Healthcare Research will be run as a subsidiary of Medallia and continue as an authorized CAHPS vendor, led by Ken Fields, President, Fields Healthcare Research.
  • With Medallia, we can now accelerate those efforts and help even more healthcare providers improve the patient experience.
  • Fields Healthcare Research is a second-generation, family-owned and operated data collection company specializing in patient healthcare experience research.

The Women Veterans Interactive Foundation Taps Medallia to Help Turn Women Veterans’ Stories into Action

Retrieved on: 
Thursday, November 11, 2021
Technology, Women, Other Technology, Software, Philanthropy, Audio, Video, Internet, Consumer, Data Management, Foundation, Cloud, Software as a service, Churn, Institute, CEO, Veteran, IOT, Women Veterans Day, Research, Social media, Digital, Policy, Homelessness, Partnership, Woman, Human, Suicide, Nation, Feedback, Name, Unemployment, ACTION, Real estate, Hospital, the Women Veterans Interactive Foundation, Medallia, THE WOMEN VETERANS INTERACTIVE FOUNDATION, MEDALLIA

With support from Medallia, the Women Veterans Interactive Foundation has created the Women Veterans Institute to conduct research and collect data needed to support women veterans as they transition out of military service.

Key Points: 
  • With support from Medallia, the Women Veterans Interactive Foundation has created the Women Veterans Institute to conduct research and collect data needed to support women veterans as they transition out of military service.
  • The Institute will launch the Women Veterans ACTION Survey Powered by Medallia on Veterans Day 2021.
  • We are honored to support the Women Veterans Interactive Foundation and the Women Veterans Institute as they work to understand the experiences of women veterans to help shape programs and policies to support the veteran community.
  • Founded upon the principles of the award-winning national nonprofit organization Women Veterans Interactive and armed with a dedicated, diverse board of directors, the Women Veterans Interactive Foundation is dedicated to improving the lives of our Nation's women Veterans and military women.

Medallia Shareholders Approve Acquisition by Thoma Bravo

Retrieved on: 
Thursday, October 14, 2021
Professional Services, Data Management, Security, Technology, Finance, Software, Cloud, LLP, U.S. Securities and Exchange Commission, Technology, Name, Digital, Social media, Morgan Stanley, IOT, Security (finance), Thoma Bravo, SEC, Human, NYSE, Professional corporation, Churn, Compte rendu, Wells Fargo, CEO, Wilson Sonsini Goodrich & Rosati, BofA Securities, Software as a service, Kirkland & Ellis, Software, Acquisition, Communication, Management, Cryptocurrency, Risk management, Medallia, Thoma Bravo, MEDALLIA, THOMA BRAVO

Medallia, Inc. (NYSE: MDLA) (Medallia), a global leader in customer and employee experience, today announced that its shareholders voted to approve the acquisition of Medallia by Thoma Bravo, a leading software investment firm.

Key Points: 
  • Medallia, Inc. (NYSE: MDLA) (Medallia), a global leader in customer and employee experience, today announced that its shareholders voted to approve the acquisition of Medallia by Thoma Bravo, a leading software investment firm.
  • Shareholder approval is an important milestone in our transaction with Thoma Bravo, which we believe will position Medallia to better deliver innovation to our customers, said Leslie Stretch, President and CEO of Medallia.
  • As previously announced, under the terms of the merger agreement, Thoma Bravo will acquire Medallia in an all-cash transaction valued at $6.4 billion.
  • Medallia, the Medallia logo, and the names and marks associated with Medallias products are trademarks of Medallia.