Reliance Matrix introduces Text Back technology to its event-driven, omni-channel claim management experience
Reliance Matrix, a leading provider of employee benefits solutions and technology enabled absence and productivity services, has launched new “Text Back” technology into its integrated claim experience across all solutions and services.
- Reliance Matrix, a leading provider of employee benefits solutions and technology enabled absence and productivity services, has launched new “Text Back” technology into its integrated claim experience across all solutions and services.
- This latest innovation allows employees to easily confirm or change their return-to-work status through text messaging, enhancing the employee experience and rapidly updating employee information across proprietary Matrix platforms as well as client HCM systems.
- As a best practice, Reliance Matrix absence management specialists proactively reach out 5 days prior to the employee’s scheduled return to confirm the date and other important information.
- “Our clients confirm Text Back is a quantum leap forward in service and accuracy” said Mark Marsters, President of Matrix Absence Management and Chief Operating Officer of Reliance Matrix.