New study by ReduceMyExcess reveals 54% of car hires are nightmare experience for customers
LONDON, Dec. 1, 2023 /PRNewswire/ -- An independent study which combined more than 3700 reviews of car hire companies with a survey of 570 recent car hire customers uncovers widespread dissatisfaction with the car hire industry.
- LONDON, Dec. 1, 2023 /PRNewswire/ -- An independent study which combined more than 3700 reviews of car hire companies with a survey of 570 recent car hire customers uncovers widespread dissatisfaction with the car hire industry.
- The study, conducted by ReduceMyExcess , revealed 54% of recent car hire customers expressed they had an overall negative experience with their chosen car hire company.
- Car hire companies on average saw 34% of all customer reviews express a negative experience (those leaving star ratings less than three out of five).
- We know that a majority of car hire customers feel they are treated badly by hire companies.