Mystery shopping

Ipsos: Continued momentum in Q1

Retrieved on: 
Thursday, April 18, 2024
Investment, Policy, AI, Mystery shopping, Environment, Media development, Patient, ERM, Acquisition, ESG, Generative, Retail

This performance is mainly driven by our service lines focused on innovation, market positioning, brand health and qualitative studies.

Key Points: 
  • This performance is mainly driven by our service lines focused on innovation, market positioning, brand health and qualitative studies.
  • The clients and employees, citizens and doctors and patients audiences are impacted by the unfavorable environment in North America.
  • Finally, new services (platforms, ESG offers, data analytics and advisory) continue to drive the Group’s growth with an organic performance of 15% this quarter.
  • At the end of March, the evolution of our gross margin and operating costs is in line with this guidance.

Ipsos: Growth acceleration

Retrieved on: 
Thursday, October 26, 2023
Tech, Public sector, Growth, Mobile development framework, Lead service line, Patient, Marketing, Mystery shopping, ERM, Acceleration, Shopper, Q3, COVID-19

Our activities in the fields of brand perception measurement and analysis, optimizing marketing and market positioning expenses, innovation, as well as qualitative surveys all deliver sustained growth.

Key Points: 
  • Our activities in the fields of brand perception measurement and analysis, optimizing marketing and market positioning expenses, innovation, as well as qualitative surveys all deliver sustained growth.
  • Finally, our activity with doctors and patients is improving from quarter to quarter, with nearly 6% organic growth in Q3.
  • The clear acceleration we are seeing in Q3 will continue and intensify over the rest of the year.
  • We confirm our organic growth target of between 3 and 4%, alongside an operating margin of around 13% – demonstrating the resilience of our model, our ability to control costs and improve our gross margin.

BARE International Partners with Stella Kochen Susskind of SKS Customer Experience to Elevate Market Research and Customer Experience Insights

Retrieved on: 
Wednesday, August 30, 2023
Mystery shopping, Learning, Business development, Partnership, Methodology, Business, Consumer, CX, BARE International, Research, Customer experience, Shopper, Stella, Emotional intelligence, Growth, SAO, Retail, Creative industries, Mystery, Susskind, LATAM

SAO PAULO, Brazil, Aug. 30, 2023 /PRNewswire-PRWeb/ -- BARE International has consistently delivered unparalleled insights to businesses across industries, aiding them in making informed decisions to enhance customer satisfaction and loyalty. With a vast network of mystery shoppers and a robust suite of research solutions, BARE International has earned its reputation as a pioneer in the market research domain.

Key Points: 
  • BARE International, a global field force agency and renowned market research firm, is excited to announce a strategic partnership with Stella Kochen Susskind, a distinguished thought leader and the driving force behind SKS Customer Experience.
  • With a vast network of mystery shoppers and a robust suite of research solutions, BARE International has earned its reputation as a pioneer in the market research domain.
  • "We are thrilled to join forces with Stella and SKS Customer Experience," said Mike Bare, CEO of BARE International.
  • Through this partnership, BARE International and Susskind aim to revolutionize how businesses approach market research and enhance customer experience.

Ipsos: delayed revenue but positive momentum on the order book

Retrieved on: 
Thursday, April 20, 2023
Mystery shopping, Lead service line, Health, ERM, Marketing, Ipsos, Public, Public policy, Research, Government, Public sector marketing, Public sector, EUR, Media development, Acquisition, Patient, Mobile development framework, Growth, Digital, Big Tech, Automation, Retail, Pharmaceutical industry, Innovation, Shopper

Our Ipsos.Digital platform also continues to expand rapidly with 36% growth in Q1.

Key Points: 
  • Our Ipsos.Digital platform also continues to expand rapidly with 36% growth in Q1.
  • Our citizens research for government and the public sector decreased by 13%, reflecting the end of the large Covid contracts in March last year.
  • We have identified interesting acquisition targets in the public affairs, healthcare and technology sectors, particularly in the United States.
  • An update on our plan will be presented at the Investor Day on June 14.

BARE International Honored with Elite Research Firm Status Across Multiple Regions

Retrieved on: 
Sunday, April 16, 2023
Mystery shopping, Business development, Experience, MSPA, BARE, Mystery, BARE International, Collection, Conference, Pharmaceutical industry, Printed circuit board, Elite

FAIRFAX, Va., April 16, 2023 /PRNewswire-PRWeb/ -- BARE International Europe has been announced as an Elite Customer Experience Firm and will be awarded at the MSPA Europe/Africa annual conference in Portugal in May.

Key Points: 
  • Global Experience Research Firm BARE International earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa.
  • FAIRFAX, Va., April 16, 2023 /PRNewswire-PRWeb/ -- BARE International Europe has been announced as an Elite Customer Experience Firm and will be awarded at the MSPA Europe/Africa annual conference in Portugal in May.
  • "To be compliant with MSPA Elite membership standards is part of the BARE Europe everyday life," shares BARE Europe General Manager Jenő Zsiga.
  • The announcement comes on the heels of BARE International's record ninth consecutive honor of Elite status designated by MSPA Americas for their North America corporate office.

ISC-CX registers an extraordinary growth rate in the first two quarters of 2022

Retrieved on: 
Friday, October 28, 2022
CX, Human voice, McDonald's, Lindt, Macdonald, VOC, Mystery shopping, Technology, Artificial intelligence, RE/MAX, Mobile app, Data analysis, Shell, Vodafone, Mystery, Evaluation, Nespresso, Lavazza, Solution, Perception, Online shopping

MUNICH, Germany, Oct. 28, 2022 /PRNewswire-PRWeb/ -- Market research company ISC-CX has been the world's leading provider of customer experience programs for over 20 years and was able to significantly increase its sales in the first two quarters of 2022. Around the globe, their trained Mystery Shoppers evaluate physical stores and online sales channels of various brands with much success.

Key Points: 
  • The leading market research company surpasses its growth targets in the first two quarters of 2022.
  • MUNICH, Germany, Oct. 28, 2022 /PRNewswire-PRWeb/ -- Market research company ISC-CX has been the world's leading provider of customer experience programs for over 20 years and was able to significantly increase its sales in the first two quarters of 2022.
  • Around the globe, their trained Mystery Shoppers evaluate physical stores and online sales channels of various brands with much success.
  • Adopting this methodology, ISC-CX helps their clients standardize processes and ensure a consistent shopping experience for their customers.

ISC-CX Evaluators Spend an All-time High of 700K Minutes Actively Capturing Customer Experience Data for Global Retailers during April 2022

Retrieved on: 
Thursday, May 12, 2022
Omni, CX, Macdonald, Electronics, Mystery shopping, Shell, RE/MAX, App store, Solution, Brand management, Customer, Data, Supermarket, Customer experience, Vodafone, Efficiency, Client, Lavazza, Data collection, App, Sale, Lindt, Service, Google Play, McDonald's, Intelligence, Customer service, Interpreter (computing), Online shopping, Mobile phone

MUNICH and BASEL, Switzerland, May 12, 2022 /PRNewswire-PRWeb/ -- Market research company ISC-CX, the leading provider of Customer Experience programs worldwide for over 20 years, is pleased to report its Evaluators spent over 700,000 minutes actively collecting Customer Experience measurement data in April 2022. ISC-CX Evaluators collect this data for ISC-CX clients at their points of sale and customer support around the world, both brick-and-mortar and digital channels. Data is analyzed and used in the clients' Customer Experience improvement programs. April's Customer Service data capture included measurements for a significant number of new clients, which were acquired in 2022. ISC-CX clients cover a wide spectrum of top global brands including watches/jewelry, luxury automobiles, supermarkets, restaurant chains, home goods, apparel and electronics. To name only a few, ISC-CX measures the customer experience at Vodafone, Shell, McDonald's, Lavazza, Lindt, RE/MAX, and many more.

Key Points: 
  • ISC-CX Evaluators spent 700,000 minutes capturing Customer Experience measurement data for global retailers while physically present at their brick-and-mortar stores or engaging with their digital sales/customer support channels.
  • MUNICH and BASEL, Switzerland, May 12, 2022 /PRNewswire-PRWeb/ -- Market research company ISC-CX, the leading provider of Customer Experience programs worldwide for over 20 years, is pleased to report its Evaluators spent over 700,000 minutes actively collecting Customer Experience measurement data in April 2022.
  • ISC-CX Evaluators collect this data for ISC-CX clients at their points of sale and customer support around the world, both brick-and-mortar and digital channels.
  • April's Customer Service data capture included measurements for a significant number of new clients, which were acquired in 2022.

Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers

Retrieved on: 
Thursday, September 23, 2021
E-commerce, Friction, Goodwill, Solution, SMS, Health, A Closer Look, Marketing, Acquisition, Consumer, Program, Mystery, Mystery shopping, Time, Sales, Online shopping

With minimal setup and no major IT implementation, the Customer Ambassador Program keeps businesses' customer acquisition costs low while offering immediate data that impacts operational decisions and future marketing campaigns.

Key Points: 
  • With minimal setup and no major IT implementation, the Customer Ambassador Program keeps businesses' customer acquisition costs low while offering immediate data that impacts operational decisions and future marketing campaigns.
  • The Customer Ambassador Program empowers businesses to gain actionable insight into operations beyond the reach of existing customer feedback programs.
  • The Customer Ambassador Program rounds out A Closer Look's solutions portfolio , which already encompasses Customer Engagement Solutions and Mystery Shopping Solutions.
  • The Customer Ambassador Program complements A Closer Look's existing Customer Engagement Solutions, including the Trusted Partner Program and SMS surveys .

The European Banking Authority publishes a methodological guide to mystery shopping

Retrieved on: 
Thursday, July 22, 2021
Agencies of the European Union, European Union, European Banking Authority, Eurozone, La Défense, EBA, Mystery shopping, Government, Europe

21 July 2021

Key Points: 
  • 21 July 2021

    The European Banking Authority (EBA)published today a methodological guide to mystery shopping (MS).

  • The guide applies irrespective of whether the activity is carried out directly by the supervisors or outsourced to an external provider.
  • The mandate requires the EBA to 'coordinate mystery shopping activities of competent authorities, if applicable'.
  • As a first step, the EBA had published a report on mystery shopping activities of NCAs, which was published in May 2021.

Keep on Smiling: Canada ties for 1st place in global customer service study in the Smile category with data contributed by Intouch Insight

Retrieved on: 
Wednesday, June 23, 2021
Marketing, Services marketing, Market research, Business, Brand management, In Touch, Mystery shopping, Smile, Customer experience

For a second year in a row, Canada comes in on top, tied for first place in the Smile category, one of three areas of focus in the annual study comparing customer service standards across 25 different countries.

Key Points: 
  • For a second year in a row, Canada comes in on top, tied for first place in the Smile category, one of three areas of focus in the annual study comparing customer service standards across 25 different countries.
  • Intouch Insight, a leading Canadian mystery shopping and Customer Experience Management software company, contributed its North American data for this year's edition of the Smiling Report.
  • "Despite everything that has happened this year, we were committed to ensuring Canada was represented in the 2021 study," says Andre-Anne Chailler, VP of Operations at Intouch Insight.
  • Canada took 3rd place for most improved in this category, with scores up 15% to 52%.