A Closer Look

New Market Research Report from A Closer Look Reveals the Path to Building Emotionally Connected, Loyal Customers

Retrieved on: 
Monday, March 25, 2024
A Closer Look, Path, Empathy, Research, Retail

ATLANTA, March 25, 2024 /PRNewswire/ -- A Closer Look, a leading market research firm, has released a groundbreaking report titled "Beyond Surveys: A Deep Dive into Customer Experiences and the Path to Brand Loyalty." The report provides data-driven insights and actionable recommendations for brands seeking to create meaningful, lasting relationships with customers that go beyond transactional loyalty.

Key Points: 
  • ATLANTA, March 25, 2024 /PRNewswire/ -- A Closer Look, a leading market research firm, has released a groundbreaking report titled "Beyond Surveys: A Deep Dive into Customer Experiences and the Path to Brand Loyalty."
  • The report provides data-driven insights and actionable recommendations for brands seeking to create meaningful, lasting relationships with customers that go beyond transactional loyalty.
  • "Our research underscores the importance of building emotional connections with customers to foster true, long-term loyalty," said Chris Gillen, CEO of A Closer Look.
  • "To build emotionally connected, loyal customers, brands must go beyond surveys and engage in ongoing, authentic dialogue," added Gillen.

A Closer Look Introduces Revolutionary Market Care for Senior Living

Retrieved on: 
Monday, March 11, 2024
A Closer Look, Senior living, Intelligence, Geography, ACL, Research, Database, Growth, Management

ATLANTA, March 11, 2024 /PRNewswire/ -- A Closer Look, a leading customer experience market research consultancy, today launched a groundbreaking new solution, Market Care, aimed at revolutionizing how senior living communities access and utilize market analysis and competitive intelligence data. This powerful new tool provides senior living operators with instant access to the most comprehensive and reliable market information for more data-driven decision making and accelerated business growth.

Key Points: 
  • ACL shakes up senior living market intelligence with the launch of Market Care for Senior Living, a revolutionary solution providing on-demand access to the richest competitive insights available to accelerate strategic decision making and drive growth.
  • ATLANTA, March 11, 2024 /PRNewswire/ -- A Closer Look, a leading customer experience market research consultancy, today launched a groundbreaking new solution, Market Care, aimed at revolutionizing how senior living communities access and utilize market analysis and competitive intelligence data.
  • "Market Care finally provides an effortless solution to access the market knowledge that senior living communities need to make strategic decisions to drive growth."
  • For more information on A Closer Look's Market Care for Senior Living, or to schedule a demo, please visit https://a-closer-look.com/solutions/market-care/ .

A Closer Look Wins Best in Tech in 2023 Best of America Small Business Awards

Retrieved on: 
Wednesday, December 27, 2023
Marketing, Customer service, Small business, A Closer Look, CAP, The Tech Awards

ATLANTA, Dec. 27, 2023 /PRNewswire/ -- A Closer Look, a leader in customer experience solutions and market research, has been named the winner of the Best in Tech Award in the 2023 Best of America Small Business Awards for its Customer Ambassador Program (CAP). The prestigious award celebrates small business excellence across many various industries.

Key Points: 
  • Customer experience solutions leader A Closer Look wins Best in Tech Award in 2023 Best of America Small Business Awards for its groundbreaking customer feedback program.
  • ATLANTA, Dec. 27, 2023 /PRNewswire/ -- A Closer Look, a leader in customer experience solutions and market research, has been named the winner of the Best in Tech Award in the 2023 Best of America Small Business Awards for its Customer Ambassador Program (CAP).
  • This trails A Closer Look's 2023 Bronze Stevie Award for Best Use of Technology in Customer Service.
  • "We are honored that CAP has been recognized as the best in technology by the Best of America Small Business Awards," said CEO Chris Gillen.

CoinW Announces Comprehensive Wallet Security Upgrades: Echoing its Dedication to Users

Retrieved on: 
Monday, October 2, 2023
CE, A Closer Look, Software as a service, Last Bastion Station Trust, MPC, FCC, Bastion, Resilience, Trust, KYT, AML, Secure multi-party computation, RAM, NVM, Architecture, Software, Cryptocurrency, Computer data storage

DUBAI, UAE, Oct. 02, 2023 (GLOBE NEWSWIRE) -- In a pivotal development, CoinW, a distinguished player in the digital trading arena, has unveiled its refurbished wallet security architecture.

Key Points: 
  • DUBAI, UAE, Oct. 02, 2023 (GLOBE NEWSWIRE) -- In a pivotal development, CoinW, a distinguished player in the digital trading arena, has unveiled its refurbished wallet security architecture.
  • Notably, the enhancement process amalgamates the prowess of the Multi-Party Computation (MPC) paradigms and the HyperMate hardware wallets, steering CoinW's security endeavors to unmatched echelons.
  • A Closer Look at Multi-Party Computation (MPC):
    An Epoch of Resilient Security: MPC emerges as a multifaceted SaaS entity, harmonizing seamlessly across diverse platforms and multi-cloud frameworks.
  • CoinW’s Reinvigorated Oath to Security: CoinW enshrines user security as sacrosanct.

A Closer Look Announces First-Party Research Report Unveiling Concerns and Considerations in the Senior Living Landscape

Retrieved on: 
Friday, August 11, 2023
A Closer Look (Steve Harley & Cockney Rebel album), Research report, Elder abuse, Friends, Research, Consideration of future consequences, A Closer Look, Assisted living, Risk, Senior living, Family, Caregiver, Safety, Tutoring, Management, Residential care, Nursing

ATLANTA, Aug. 11, 2023 /PRNewswire/ -- The senior living landscape is changing rapidly as the baby boomer generation shapes demographic trends. With 10,000 individuals turning 65 daily, seniors' share of the population is projected to exceed 20% by 2030. Understanding prospective residents' concerns is crucial due to the increasing demand for senior living options.

Key Points: 
  • Prominent customer experience research firm, A Closer Look, announced its first annual independent research report, "Exploring Concerns and Considerations in the Senior Living Landscape: A Closer Look's Independent Research."
  • A Closer Look's report reveals independent research findings on key concerns of individuals assessing senior living options.
  • The report outlines critical concerns expressed by respondents evaluating senior living options:
    Caregiver Support: Concerns about unsupportive caregivers and high turnover rates in assisted living communities caused discomfort and inconvenience.
  • "We are thrilled to unveil our inaugural comprehensive report on the senior living landscape," shared Chris Gillen, CEO of A Closer Look.

2023 KLAS Clinical Communication Report: PerfectServe Clients Report Deepest Adoption, More Comprehensive Deployments

Retrieved on: 
Tuesday, June 6, 2023
Communication, A Closer Look, Workflow, Feedback, Perception, City centre, CMIO, KLAS, Physician, Nursing, ORS, Software, Online shopping

KNOXVILLE, Tenn., June 6, 2023 /PRNewswire/ -- PerfectServe®, a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that its clinical communication solutions were highlighted in a new KLAS Report titled "Clinical Communication Platforms 2023: A Closer Look at Customer Adoption." Insights from the report indicate that more than any other vendor, PerfectServe's customers enjoy a rare combination of complete workflow automation and wide adoption by physicians, nurses, and staff that successfully enables their system-wide communication strategies. The report includes data from PerfectServe and Telmediq customers since the company continues to develop, implement, and support both platforms.

Key Points: 
  • KNOXVILLE, Tenn., June 6, 2023 /PRNewswire/ -- PerfectServe® , a leading provider of cloud-based clinical collaboration and provider scheduling solutions, today announced that its clinical communication solutions were highlighted in a new KLAS Report titled " Clinical Communication Platforms 2023: A Closer Look at Customer Adoption ."
  • The report includes data from PerfectServe and Telmediq customers since the company continues to develop, implement, and support both platforms.
  • According to the report, "PerfectServe respondents [...] report the deepest adoption, saying the vendor has driven adoption by offering enterprise licenses and developing workflows for ORs, patient registration, and call centers."
  • More analysis can be found in the full KLAS Clinical Communication Platforms 2023 report.

A Closer Look Wins Bronze Stevie® Award for Customer Ambassador Program with Goodwill Industries of Kentucky

Retrieved on: 
Thursday, March 30, 2023
Goodwill Industries, Goodwill, Database, A Closer Look, Collection, Partnership, Employment, Bronze, Marketing, Disability, Outline, Customer service, Highest and best use, Mobile phone, Online shopping

ATLANTA, March 30, 2023 /PRNewswire/ -- A Closer Look, long-standing customer experience fanatics, were recently honored with a Bronze Stevie Award for the Best Use of Technology in Customer Service for its work with Goodwill Industries of Kentucky. The award recognizes A Closer Look's innovative implementation of the Customer Ambassador Program, which helped the retailer improve its customer service scores by 29 basis points, and improved its Net Promoter Score by 5% in the first year.

Key Points: 
  • Customer service fanatics, A Closer Look, were recently awarded a Bronze Stevie® Award for their exceptional launch of the Customer Ambassador Program with Goodwill Industries of Kentucky.
  • ATLANTA, March 30, 2023 /PRNewswire/ -- A Closer Look, long-standing customer experience fanatics, were recently honored with a Bronze Stevie Award for the Best Use of Technology in Customer Service for its work with Goodwill Industries of Kentucky.
  • In partnership with A Closer Look, Goodwill Industries of Kentucky implemented the Customer Ambassador Program to gather 1:1 feedback from customers about their customer experience.
  • For more information on A Closer Look and their work with Goodwill Industries of Kentucky, visit their website at www.a-closer-look.com .

Mystery Shopping Leader, A Closer Look, Launches Specialized Division for Senior Living Mystery Shopping

Retrieved on: 
Wednesday, March 9, 2022
A Closer Look, Industry, Population, Growth, Friction, A Closer Look (Steve Harley & Cockney Rebel album), Ageing, Tutoring, Management

Recognizing these challenges, mystery shopping leader, A Closer Look, has launched a specialized division with its most seasoned staff to serve its senior living clients' needs.

Key Points: 
  • Recognizing these challenges, mystery shopping leader, A Closer Look, has launched a specialized division with its most seasoned staff to serve its senior living clients' needs.
  • One way that senior living providers prioritize their financial goals is by hiring mystery shopping companies to regularly survey their communities.
  • Lisa Wohlers, Director of Operations, Senior Living Division at A Closer Look, summarizes their efforts, "We often hear that senior living communities must focus on their sales experience, from time of first contact through the full prospective resident experience.
  • "Lisa's 12+ years of experience gives our senior living clients an unparalleled advantage with insights from their own processes and intel from shopping competitors."

Launch of a New Revolutionary Platform Enables Businesses to Engage with the Entire Customer Base Not Just Purchasers

Retrieved on: 
Thursday, September 23, 2021
E-commerce, Friction, Goodwill, Solution, SMS, Health, A Closer Look, Marketing, Acquisition, Consumer, Program, Mystery, Mystery shopping, Time, Sales, Online shopping

With minimal setup and no major IT implementation, the Customer Ambassador Program keeps businesses' customer acquisition costs low while offering immediate data that impacts operational decisions and future marketing campaigns.

Key Points: 
  • With minimal setup and no major IT implementation, the Customer Ambassador Program keeps businesses' customer acquisition costs low while offering immediate data that impacts operational decisions and future marketing campaigns.
  • The Customer Ambassador Program empowers businesses to gain actionable insight into operations beyond the reach of existing customer feedback programs.
  • The Customer Ambassador Program rounds out A Closer Look's solutions portfolio , which already encompasses Customer Engagement Solutions and Mystery Shopping Solutions.
  • The Customer Ambassador Program complements A Closer Look's existing Customer Engagement Solutions, including the Trusted Partner Program and SMS surveys .

A Closer Look Launches a Revolutionary Customer Feedback Program

Retrieved on: 
Wednesday, November 11, 2020
Closer, A Closer Look, Norcross

NORCROSS, Ga., Nov. 11, 2020 /PRNewswire/ --A Closer Look is pleased to announce the new Trusted Partner Program.

Key Points: 
  • NORCROSS, Ga., Nov. 11, 2020 /PRNewswire/ --A Closer Look is pleased to announce the new Trusted Partner Program.
  • For more than 25 years, A Closer Look has partnered with businesses across North America to provide in-depth customer experience feedback.
  • A Closer Look uses qualified, independently contracted evaluators to assess clients' current customer experience.
  • A CLOSER LOOK | 460 S Peachtree St #C, Norcross, GA 30071 | 888.446.5665 | [email protected] | a-closer-look.com
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