Affective computing

Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions

Retrieved on: 
Tuesday, April 25, 2023
Professional Services, Technology, Human Resources, Software, Artificial Intelligence, Training, Burnout, Conversation, CX, Affective computing, Friction, EX, Artificial intelligence, Entrepreneurship, Morale, Employee experience management, Sales, Online shopping, Cogito

Cogito , the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions.

Key Points: 
  • Cogito , the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions.
  • The EX Score leverages human-centered signals to accurately assess how a contact center agent will feel following each of their daily customer interactions.
  • There is a strong link between positive employee experience (EX) and customer experience (CX), as positive customer interactions are often attributed to engaged and motivated employees.
  • The EX Score is leveraged by supervisors and team leads through Cogito Teams and by analytics teams through Cogito Intelligence .

Entropik, AI-powered Integrated Market Research Platform provider, raises $25 million in Series B funding round led by Bessemer Venture Partners and SIG Venture Capital

Retrieved on: 
Wednesday, February 8, 2023
Technology, Finance, Marketing, Communications, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, Partner, Human, UX, Foodservice, Research, Qualitative research, Labs, Financial adviser, Affective computing, Retail, Maniacal Entropik Discordium

Entropik, a leading AI Powered Integrated Market Research platform provider, has raised $25 million in a Series B funding led by Bessemer Venture Partners and SIG Venture Capital.

Key Points: 
  • Entropik, a leading AI Powered Integrated Market Research platform provider, has raised $25 million in a Series B funding led by Bessemer Venture Partners and SIG Venture Capital.
  • The round also saw participation from Trifecta Capital, Alteria Capital, and long-time existing investor Bharat Innovation Fund.
  • Its unique integrated research platform brings quantitative surveys, qualitative research, online panel & patented emotion AI technologies under one umbrella, making it a one-stop solution for marketing & product organizations.
  • In our mission to enable brands to achieve a robust understanding of its consumer, we are thrilled to have Bessemer Venture Partners and SIG Venture Capital join this journey.

Cogito Enhances Conversation AI, Bolstering Real-Time Agent Assist and Coaching Capabilities

Retrieved on: 
Tuesday, January 24, 2023
Professional Services, Business, Technology, Telecommunications, Human Resources, Fintech, Artificial Intelligence, Human, Customer, Speech, Entrepreneurship, Workforce, PII, Behavior, Growth, Health, Affective computing, AI, Sales, Cassette tape, Cogito

Cogito , the leader in real-time coaching and guidance for the enterprise, announced its latest product innovations to transform real-time conversation intelligence in the contact center.

Key Points: 
  • Cogito , the leader in real-time coaching and guidance for the enterprise, announced its latest product innovations to transform real-time conversation intelligence in the contact center.
  • The AI agent assist and coaching solution can detect over 200 voice and behavioral signals in speech and can effectively recommend how to respond when key topics of conversation are discussed.
  • “We view seamless integrated conversation AI and emotion AI capabilities as necessary to support today’s workforce.
  • “The latest feature enhancements underscore Cogito’s strong commitment to continuous innovation and growth for our market-leading real-time agent assist and coaching solutions," says Craig Blake, VP of Product at Cogito.

Smart Eye Extends Use of Affectiva Emotion AI for Qualitative Research with Conversational Engagement and Valence Metrics

Retrieved on: 
Wednesday, September 21, 2022
Fleet Management, Vehicle Technology, Other Science, Automotive, Research, Software, Artificial Intelligence, Hardware, Science, Technology, Search Engine Marketing, Other Communications, Public Relations, Investor Relations, Marketing, Advertising, Communications, Other Automotive, General Automotive, GM, ROI, Fortune Global 500, University, Daimler, Qualitative research, Human, Fortune, Entrepreneurship, BMW, Speech, Face, RGB, Geely, Industry, Deep learning, Aviation, Harvard University, Smart Eye, CEO, Technology, Social media analytics, Transport, Focus, Behavior, College of Arts and Sciences, Research, Eye, Emotion, NASA, Driver Monitoring System, Marketing, Multimedia, Interior, Affective computing, Online shopping, Mobile phone, Medical device, Public relations, Affectiva, Audi, Boeing, Airbus

Smart Eye today announces new capabilities in its category-defining Affectiva Emotion AI, that provide deeper insights for online qualitative research not available before.

Key Points: 
  • Smart Eye today announces new capabilities in its category-defining Affectiva Emotion AI, that provide deeper insights for online qualitative research not available before.
  • The Conversational Engagement and Conversational Valence metrics have been developed to augment the research community whose business it is to talk directly to users of services.
  • Smart Eye customers that augment their qualitative research using this Affectiva technology will provide validation to the gut feel their moderators have when conducting their research with participants.
  • Conversational Engagement and Conversational Valence will be made available to Affectiva Emotion AI customers this September in both the Affectiva SDK and the core media analytics product.

Smart Eye Strengthens Automotive Team with Three Key Hires

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Tuesday, September 13, 2022
Software, Hardware, Automotive, Artificial Intelligence, Technology, General Automotive, Performance & Special Interest, Vehicle Technology, GM, AGH University of Science and Technology, University, Safety, Certified Quality Engineer, Daimler, Engineering, Human, Product management, BMW, Affectiva, Product, Geely, Aptiv, Industry, Schnell, Aviation, Harvard University, Smart Eye, CEO, Technology, Electronics, Nissan, Renesas Electronics, Solution, Transport, Leadership, Behavior, OEM, Research, Eye, Driver Monitoring System, NASA, Multimedia, Interior, Roland Berger, Affective computing, Management, Television, Renewable energy, Quality, Audi, Boeing, Airbus

Smart Eye , the global leader in Human Insight AI, today announced three new, key hires to its automotive team: Kenji Nakamura as Country Manager of Japan, Dr. Halina Niemiec as Senior Director of Product Management and Christian Schnell as Vice President of Quality.

Key Points: 
  • Smart Eye , the global leader in Human Insight AI, today announced three new, key hires to its automotive team: Kenji Nakamura as Country Manager of Japan, Dr. Halina Niemiec as Senior Director of Product Management and Christian Schnell as Vice President of Quality.
  • Halina Niemiec, Ph.D., Senior Director of Product Management: Dr. Halina Niemiec will take on a key role in Smart Eyes automotive team.
  • These new team members are among the most qualified in their respective areas of expertise; and at Smart Eye, they will play a key role in helping us meet the growing demand for innovative automotive Interior Sensing technology, said Martin Krantz, CEO at Smart Eye, With a strong global presence, we are strengthening our leadership in the automotive space.
  • Smart Eye offers road-ready Driver Monitoring Systems and next-level Interior Sensing solutions built on two decades of automotive experience.

New AI Facial Recognition and Emotion Detection Solution Powered by Intetics

Retrieved on: 
Thursday, August 11, 2022
Intetics, Medicine, Lists of diseases, Psychology, Intelligence, Mark (given name), Algorithm, University of California, Institute for Prediction Technology, Diagnosis, AI, Technology, Growth, Behavior, Facial recognition, Artificial intelligence, Research, Communication, Microsoft, Attention, Autism, Google Glass, Patient, Acquisition, Emotion, Mass media, Gesture, Child, Education, Google, Privacy, University, Solution, Affective computing, Overalls, Student, Person, Toy, Satellite navigation device, Video game console, Medical device

NAPLES, Fla., Aug. 11, 2022 /PRNewswire-PRWeb/ -- As a natural progression of facial recognition technology, emotion recognition is a field of computer vision that is gaining more and more attention in mass media. It involves facial emotion detection and the automatic assessment of sentiment from body language, voice patterns, gestures, facial expressions, and other non-verbal signals. The new article by Intetics uncovers what emotion recognition is, how it works, and where one can use it.

Key Points: 
  • It involves facial emotion detection and the automatic assessment of sentiment from body language, voice patterns, gestures, facial expressions, and other non-verbal signals.
  • The new article by Intetics uncovers what emotion recognition is, how it works, and where one can use it.
  • It involves facial emotion detection and the automatic assessment of sentiment from body language, voice patterns, gestures, facial expressions, and other non-verbal signals.
  • The new article by Intetics uncovers what emotion recognition is, how it works, and where one can use it.

Cogito Releases New Product Capabilities and Integrations to Create the Connected Contact Center Ecosystem

Retrieved on: 
Tuesday, June 21, 2022
Technology, Mobile, Wireless, Telecommunications, Business, Professional Services, Software, Networks, Data Management, Artificial Intelligence, Cloud, Heart, Industry, Review, Hybrid, Senior, Behavior, Technology, Human, CEO, Workflow, Empathy, Research, Risk, Emotional intelligence, Ecosystem, Workforce, Affective computing, Emotion, Organization, Geo, Goal, Video game console, Online shopping, Risk management, Property management, Cogito

Cogito , the leader in Real-Time Coaching and Guidance for the enterprise, announced the launch of its enhanced product capabilities and partner integrations as part of its Connected Contact Center Ecosystem to support flexibility at scale.

Key Points: 
  • Cogito , the leader in Real-Time Coaching and Guidance for the enterprise, announced the launch of its enhanced product capabilities and partner integrations as part of its Connected Contact Center Ecosystem to support flexibility at scale.
  • Designed for the cloud and large-scale enterprise deployments, the latest integrations include Salesforce Service Cloud, Genesys Cloud CX through AudioHook, and Five9 VoiceStreamcreating new possibilities for the connected contact center ecosystem that is critical to customer service success.
  • Contact center agents deal with complex customer challenges that are increasingly difficult to navigate, said Josh Feast, CEO and co-founder of Cogito.
  • As a trusted partner for several years, weve collaborated with Cogito on how to improve the contact center experience through their innovative Emotion AI.

Global Affective Computing Market to Reach $181.8 Billion by 2026

Retrieved on: 
Monday, April 18, 2022
Gesture, Health, Psychology, Vital signs, Adoption, Screen Media (advertising company), Affective computing, Emotional intelligence, Marketing, Behavior, COVID-19, Research, Microsoft, Empathy, Posture, Human, CAGR, Organization, Geography, SAN, GIA, Players, Intel, Gesellschaft mit beschränkter Haftung, Physiology, Technology, Facial expression, Sony, IBM, Computing, Internet, Forecasting, Intelligence, Emotion, Prevalence, Online shopping, Others

SAN FRANCISCO, April 18, 2022 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Affective Computing - Global Market Trajectory & Analytics" .

Key Points: 
  • SAN FRANCISCO, April 18, 2022 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Affective Computing - Global Market Trajectory & Analytics" .
  • Amid the COVID-19 crisis, the global market for Affective Computing estimated at US$69 Billion in the year 2022, is projected to reach a revised size of US$181.8 Billion by 2026, registering a compounded annual growth rate (CAGR) of 28.2% over the analysis period.
  • The United States represents the largest regional market for Affective Computing, and is projected to reach US$46.3 Billion by the close of the analysis period.
  • The increasing applications of the technology in diverse industries are likely to create immense growth opportunities for the global affective computing market.

Videra Health Announces Appointment of Rana el Kaliouby, Ph.D. to its Board of Directors

Retrieved on: 
Wednesday, February 23, 2022
Technology, Mental Health, Medical Devices, Other Technology, Telecommunications, Audio, Video, Software, Health, General Health, Triple accreditation, Emotion, Board of directors, Comorbidity, Board, Harvard Business School, MIT Media Lab, Mental health, Smart Eye, FDA, Patient, AI, Technology, Autism, Affective computing, Research, Solution, Health, CEO, Management, Pharmaceutical industry, Affectiva

Videra Health , the asynchronous video and analytics healthcare platform, today announced the appointment of AI scientist, technologist and entrepreneur, Rana el Kaliouby, Ph.D., to its Board of Directors.

Key Points: 
  • Videra Health , the asynchronous video and analytics healthcare platform, today announced the appointment of AI scientist, technologist and entrepreneur, Rana el Kaliouby, Ph.D., to its Board of Directors.
  • Dr. el Kaliouby is also an angel investor and an executive fellow at the Harvard Business School, where she teaches on AI and startups.
  • Ive always been passionate about the application of Emotion AI in mental health, said Rana el Kaliouby.
  • Videra Health combines video analytics and Emotion AI to help diagnose and treat mental health disorders.

Smart Eye Completes Acquisition of iMotions

Retrieved on: 
Wednesday, December 1, 2021
Other Transport, Technology, Automotive, General Automotive, Transport, Automotive Manufacturing, Manufacturing, Audio, Video, Software, Research, Harvard University, Government, CEO, Affective computing, Behavior, Technology, Software as a service, NASA, Acquisition, Entertainment, Human, Volvo, Honeywell, BMW, Eye, Fortune, View, Geely, Organization, GM, Interior, Driver Monitoring System, Aviation, Smart Eye, Mobile phone, Telescopic sight, Online shopping, Management

Smart Eye , the global leader in Human Insight AI, announces that it has completed its acquisition of iMotions , developer of the worlds leading software platform for studying human behavior, per the agreement that was announced on October 26, 2021 .

Key Points: 
  • Smart Eye , the global leader in Human Insight AI, announces that it has completed its acquisition of iMotions , developer of the worlds leading software platform for studying human behavior, per the agreement that was announced on October 26, 2021 .
  • iMotions will be a wholly owned subsidiary of the Smart Eye Group, and will continue to be independently run by CEO Peter Hartzbech under the terms of the agreement.
  • Smart Eye will begin to integrate iMotions Behavioral Research Suite into the rapidly emerging field of Human Insights AI in automotive, as well as new markets.
  • Smart Eye CEO Martin Krantz, Smart Eye deputy CEO Dr. Rana el Kaliouby, and iMotions CEO Peter Hartzbech will share further insights during a live stream on Thursday, Dec. 2 at 9:30am ET.