VCC | Jotup

SU Group Successfully Implements Virtual Call Center to Support Growth

Retrieved on:

Monday, April 15, 2024

HONG KONG, April 15, 2024 /PRNewswire/ -- SU Group Holdings Limited (Nasdaq: SUGP) ("SU Group" or the "Company"), an integrated security-related engineering services company in Hong Kong, today announced it has successfully implemented a Virtual Call Center ("VCC") to support its business growth and further expansion.

Key Points:

HONG KONG, April 15, 2024 /PRNewswire/ -- SU Group Holdings Limited (Nasdaq: SUGP) ("SU Group" or the "Company"), an integrated security-related engineering services company in Hong Kong, today announced it has successfully implemented a Virtual Call Center ("VCC") to support its business growth and further expansion.
SU Group has already rolled out access reducing wait times by an estimated 70% and saving an estimated 3,500 personnel hours.
SU Group's Chairman and CEO, Dave Chan, commented, "Businesses that provide a superior customer experience are typically the winners across all industries.
We believe this will give us an added competitive advantage as we continue to scale our business and drive revenue growth."

KBRA Assigns Preliminary Ratings to Velocity Commercial Capital 2024-2 (VCC 2024-2)

Retrieved on:

Friday, April 5, 2024

Banking, Professional Services, Insurance, Finance, VCC, KBRA, CRE

KBRA assigns preliminary ratings to 18 classes of Velocity Commercial Capital 2024-2 (VCC 2024-2) mortgage-backed certificates.

Key Points:

KBRA assigns preliminary ratings to 18 classes of Velocity Commercial Capital 2024-2 (VCC 2024-2) mortgage-backed certificates.
VCC 2024-2 is a $295.1 million securitization collateralized by 705 small balance commercial loans secured by 778 residential rental or commercial real estate (CRE) properties.
The loans have an average outstanding principal balance of $418,565 and range from $22,991 (
KBRA reclassified the mixed-use and commercial condominium property types to each asset’s respective core use and classified automotive service properties as retail for our analysis.

Vonage to Launch Enhanced Noise Cancellation

Retrieved on:

Tuesday, March 26, 2024

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).

Key Points:

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).
Through Krisp’s proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.
With Vonage Enhanced Noise Cancellation, that is no longer an issue," said the Contact Center Manager for Lowell Five Savings Bank.
To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation.

Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024

Retrieved on:

Wednesday, March 13, 2024

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Centre as a Service (CCaaS) Solution at the Telco Innovation Awards.

Key Points:

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Centre as a Service (CCaaS) Solution at the Telco Innovation Awards.
Vonage was named a winner for Vonage Contact Center (VCC), a multi-tenant cloud-based solution built from the Vonage Communications Platform (VCP), a unique combination of contact centre, unified communications, composable communications APIs and conversational commerce solutions - that can all be integrated within a single pane of glass.
“We are thrilled to have been recognised as Platinum winner for Best CCaaS Solution at the Telco Innovation Awards," said Savinay Berry, EVP of Product and Engineering for Vonage.
The Telco Innovation Awards, presented by Juniper Research as part of the Future Digital Awards, has showcased new cutting-edge products and services in the telecommunications space since 2020.

Vonage to Launch Enhanced Noise Cancellation

Retrieved on:

Tuesday, March 26, 2024

Savings bank, City centre, Prevalence, Noise, Communication, Kniphofia, EVP, Environment, Partnership, VCC, Triage, IDC, Engineering, Vonage, Machine learning, Customer service, Human

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.

Key Points:

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).
Through Krisp's proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.
Vonage customer Champion Power Equipment , a global market leader in power generation equipment, relies on Vonage Enhanced Noise Cancellation to help its agents diagnose and triage inbound callers seeking service on equipment.
To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation.

Vonage Named Platinum Winner for Best CCaaS Solution at Telco Innovation Awards 2024

Retrieved on:

Wednesday, March 13, 2024

HOLMDEL, N.J., March 13, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Center as a Service (CCaaS) Solution at the Telco Innovation Awards.

Key Points:

HOLMDEL, N.J., March 13, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of Ericsson (NASDAQ: ERIC), has been named Platinum Winner for Best Contact Center as a Service (CCaaS) Solution at the Telco Innovation Awards.
Vonage was named a winner for Vonage Contact Center (VCC), a multi-tenant cloud-based solution built from the Vonage Communications Platform (VCP), a unique combination of contact center, unified communications, composable communications APIs and conversational commerce solutions - that can all be integrated within a single pane of glass.
"We are thrilled to have been recognized as Platinum winner for Best CCaaS Solution at the Telco Innovation Awards," said Savinay Berry, EVP of Product and Engineering for Vonage.
The Telco Innovation Awards, presented by Juniper Research as part of the Future Digital Awards, has showcased new cutting-edge products and services in the telecommunications space since 2020.

Circulate Capital Chooses SS&C for Fund Administration

Retrieved on:

Wednesday, March 6, 2024

SS&C, GHG, Climate change, ESG, VCC

WINDSOR, Conn., March 6, 2024 /PRNewswire/ -- SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced its latest collaboration with Circulate Capital, a leading circular economy investment management firm in high-growth markets. SS&C GlobeOp will serve as the official fund administrator for Circulate Capital's Singapore-based variable capital company (VCC) fund and its Luxembourg feeder fund and provide anti-money laundering support.

Key Points:

SS&C GlobeOp will serve as the official fund administrator for Circulate Capital's Singapore-based variable capital company (VCC) fund and its Luxembourg feeder fund and provide anti-money laundering support.
"As an impact investment firm managing multiple funds with many diverse institutional partners, we were looking for a provider with extensive experience administering complex fund structures," said Regula Schegg, Founding Partner of Circulate Capital.
"We are pleased to work with Circulate Capital at this exciting growth stage," said Ian Kelly, Managing Director, SS&C GlobeOp.
We look forward to working with Circulate Capital to help it meet the demand for innovative ESG investment opportunities worldwide."

Circulate Capital Chooses SS&C for Fund Administration

Retrieved on:

Wednesday, March 6, 2024

SS&C, GHG, Climate change, ESG, VCC

WINDSOR, Conn., March 5, 2024 /PRNewswire/ -- SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced its latest collaboration with Circulate Capital, a leading circular economy investment management firm in high-growth markets. SS&C GlobeOp will serve as the official fund administrator for Circulate Capital's Singapore-based variable capital company (VCC) fund and its Luxembourg feeder fund and provide anti-money laundering support.

Key Points:

SS&C GlobeOp will serve as the official fund administrator for Circulate Capital's Singapore-based variable capital company (VCC) fund and its Luxembourg feeder fund and provide anti-money laundering support.
"As an impact investment firm managing multiple funds with many diverse institutional partners, we were looking for a provider with extensive experience administering complex fund structures," said Regula Schegg, Founding Partner of Circulate Capital.
"We are pleased to work with Circulate Capital at this exciting growth stage," said Ian Kelly, Managing Director, SS&C GlobeOp.
We look forward to working with Circulate Capital to help it meet the demand for innovative ESG investment opportunities worldwide."

Voluntary Carbon Credits - a recycling winner

Retrieved on:

Thursday, February 29, 2024

Carbon, GRF, Investment, Growth, Recycling, COP28, VCC, Employment

LONDON, Feb. 29, 2024 /PRNewswire/ -- The Global Recycling Foundation (GRF) is challenging the recycling industry to reap the rewards of Voluntary Carbon Credits (VCC) and Plastic Credits.

Key Points:

LONDON, Feb. 29, 2024 /PRNewswire/ -- The Global Recycling Foundation (GRF) is challenging the recycling industry to reap the rewards of Voluntary Carbon Credits (VCC) and Plastic Credits.
It believes that offsetting over a billion tons of carbon savings made by the recycling industry globally will provide billions of dollars of revenue to drive the circular economy, reduce the environmental impact, conserve depleting resources, and increase investments in environmental projects.
Carbon offsetting: A single carbon credit is represented by one ton of carbon dioxide or its equivalent that is not emitted as planned or that is removed from the atmosphere.
An organization that reduces or removes emissions may sell the carbon credits they accumulate to buyers who are attempting to become net-zero or carbon neutral but are unable to eliminate excess emissions due to cost or technology limitations.

Voluntary Carbon Credits - a recycling winner

Retrieved on:

Thursday, February 29, 2024

Carbon, GRF, Investment, Growth, Recycling, COP28, VCC, Employment

LONDON, Feb. 29, 2024 /PRNewswire/ -- The Global Recycling Foundation (GRF) is challenging the recycling industry to reap the rewards of Voluntary Carbon Credits (VCC) and Plastic Credits.

Key Points:

LONDON, Feb. 29, 2024 /PRNewswire/ -- The Global Recycling Foundation (GRF) is challenging the recycling industry to reap the rewards of Voluntary Carbon Credits (VCC) and Plastic Credits.
It believes that offsetting over a billion tons of carbon savings made by the recycling industry globally will provide billions of dollars of revenue to drive the circular economy, reduce the environmental impact, conserve depleting resources, and increase investments in environmental projects.
Carbon offsetting: A single carbon credit is represented by one ton of carbon dioxide or its equivalent that is not emitted as planned or that is removed from the atmosphere.
An organization that reduces or removes emissions may sell the carbon credits they accumulate to buyers who are attempting to become net-zero or carbon neutral but are unable to eliminate excess emissions due to cost or technology limitations.