Grant County's 9-1-1 Communications Center First in Wash. State to Adopt NextGen Call Handling Platform
MOSES LAKE, Wash., Dec. 18, 2023 /PRNewswire/ -- The Multi Agency Communications Center (MACC 911) serving Grant County in the Columbia Basin now employs the most technologically advanced emergency communications system in Washington state, becoming the first agency in the state to launch Carbyne APEX. The Next Generation 9-1-1 call management software gives MACC 911 significantly greater communication capabilities, including GPS, live video, text-to-chat, and real-time translation.
- The Next Generation 9-1-1 call management software gives MACC 911 significantly greater communication capabilities, including GPS, live video, text-to-chat, and real-time translation.
- Such surges often force other callers with different emergencies to be placed on hold, especially during times when the center is understaffed.
- In what is normally a 12- to 18-month process to install a NextGen technology platform, MACC 911 sought a faster timeline.
- We're honored to work with MACC 911 staff who show such dedication and professionalism, and we are proud to help MACC 911 be a state and national leader in emergency communications."