IT Survey Finds Enterprises Identify Automation and Generative AI as Top Business Priorities
View the full release here: https://www.businesswire.com/news/home/20231205966168/en/
- View the full release here: https://www.businesswire.com/news/home/20231205966168/en/
Respondents were asked: “What KPIs/measures will you use to evaluate the success of automation initiatives?" - “The difference is that now enterprises are embracing AI and automation to improve business KPIs, and enhance employee productivity as well as customer satisfaction, thereby accelerating their path to the autonomous enterprise.
- Enterprises report experimenting with different types of automation as well: 74% of organizations have experimented with generative AI, followed by workflow automation (68%) and AIOps (65%).
- However, only 38% have deployed automation to address cybersecurity risks, while 49% of respondents plan to implement some form of automation within six months.