Intradiem Awarded U.S. Patent for Burnout and Attrition Indicator
Intradiem, the leading provider of contact center automation solutions for customer service teams, was recently awarded a U.S. patent for its Machine Learning (ML) Burnout and Attrition Indicator solution.
- Intradiem, the leading provider of contact center automation solutions for customer service teams, was recently awarded a U.S. patent for its Machine Learning (ML) Burnout and Attrition Indicator solution.
- Intradiem supports both agent engagement and agent well-being through its revolutionary new solution, which harnesses ML’s predictive power to identify patterns of decreased productivity, stress, and burnout that typically lead to agent attrition.
- “This patent highlights our ongoing commitment to finding novel ways to solve long-standing problems in our industry," said Intradiem Co-CEO, Matt McConnell.
- "Early users are already sharing success stories of supervisors being alerted to agent burnout risks and taking actions to head off attrition."