Conversational commerce

Advanced Gen AI Capabilities to Boost Vonage Conversational Commerce Offering

Retrieved on: 
Wednesday, March 27, 2024
Electronic Commerce, Technology, Digital Marketing, Mobile, Wireless, Content Marketing, Retail, Other Communications, Public Relations, Investor Relations, Marketing, Advertising, Consulting, Media, Communications, Professional Services, Artificial Intelligence, Audio, Video, Social Media, Telecommunications, Software, Internet, Online Retail, Knowledge, Cloud, Automation, Knowledge base, Synthetic media, Referral marketing, Communication, Information and communications technology, Salesforce, Information, AI, WhatsApp, Engineering, Commerce, API, Workload, Salesforce Marketing Cloud, MoEngage, Conversational commerce, Generative

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the launch of generative AI for Vonage Conversational Commerce , powered by Jumper.ai.

Key Points: 
  • Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the launch of generative AI for Vonage Conversational Commerce , powered by Jumper.ai.
  • Leveraging advanced generative AI capabilities that are seamlessly integrated with its Conversational Commerce solution, Vonage is arming businesses with the tools to create real-time and personalised connections with customers across platforms, delivering more meaningful customer data and streamlining operations through automation.
  • Vonage Conversational Commerce users can now initiate WhatsApp referral campaigns right from the dashboard, giving them the ability to acquire new customers without additional marketing overhead costs.
  • Generative AI-powered enhancements to the Vonage Conversational Commerce powered by Jumper.ai solution are currently in beta and will be generally available in the second quarter of 2024.

Advanced Gen AI Capabilities to Boost Vonage Conversational Commerce Offering

Retrieved on: 
Wednesday, March 27, 2024
Knowledge, Cloud, Automation, Knowledge base, Referral marketing, Synthetic media, Communication, Information and communications technology, Salesforce, Information, AI, WhatsApp, Engineering, Marketing, Commerce, API, Workload, Salesforce Marketing Cloud, MoEngage, Conversational commerce, Mobile phone

Leveraging advanced generative AI capabilities that are seamlessly integrated with its Conversational Commerce solution, Vonage is arming businesses with the tools to create real-time and personalized connections with customers across platforms, delivering more meaningful customer data and streamlining operations through automation.

Key Points: 
  • Leveraging advanced generative AI capabilities that are seamlessly integrated with its Conversational Commerce solution, Vonage is arming businesses with the tools to create real-time and personalized connections with customers across platforms, delivering more meaningful customer data and streamlining operations through automation.
  • "By integrating state-of-the-art generative AI capabilities with our Conversational Commerce solution, we are empowering users to generate creative content, automate tasks, and improve the overall user experience."
  • Vonage has also launched Conversational Commerce APIs to enable third party applications to connect with the Jumper.ai dashboard and deliver conversational marketing and commerce capabilities via its integration with leading customer engagement platforms such as MoEngage and Salesforce Marketing Cloud.
  • Generative AI for Vonage Conversational Commerce , powered by Jumper.ai.

LivePerson recognized in Digital Customer Interaction Solutions Landscape Report

Retrieved on: 
Tuesday, March 5, 2024
Conversational commerce, AI, Generative, Forrester Research, LPSN, LivePerson, Conversation, Research, Sales

NEW YORK, March 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named among Notable Vendors in Forrester's new report, "The Digital Customer Interaction Solutions Landscape, Q1 2024."

Key Points: 
  • Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication
    NEW YORK, March 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named among Notable Vendors in Forrester's new report, "The Digital Customer Interaction Solutions Landscape, Q1 2024."
  • The new report provides an overview of how contact center and digital business leaders "can use digital customer interaction solutions to orchestrate customer interactions across digital channels, leverage AI to automate conversations and enhance agent workflows, and introduce solutions built for asynchronous communication at scale."
  • "The Conversational AI for Customer Service Landscape, Q4 2023," which named LivePerson among Notable Vendors.
  • Download the Forrester report " The Digital Customer Interaction Solutions Landscape, Q1 2024 " using your Forrester.com login.

Juniper Research Announces Winners of Telco Innovation 2024 Awards

Retrieved on: 
Wednesday, January 24, 2024
5G, Telecommunications, Software, Networks, Internet, Technology, IOT (Internet of Things), Mobile, Wireless, Senior, Gold, Trust, Tata Communications, CRMS, CIS, Partnership, VodafoneZiggo, Tata, CX, RCS, Digital, Fraud, SMS, Investment, SLA, TransUnion, Conversational commerce, Gold Award, RBM, Research, News, EVP

“We are delighted to be recognised as the Best Conversational Commerce Solution Provider at the Juniper Research Future Digital Awards 2024.

Key Points: 
  • “We are delighted to be recognised as the Best Conversational Commerce Solution Provider at the Juniper Research Future Digital Awards 2024.
  • “We’re honoured to be recognised by Juniper Research in the Best Customer Data Platform category for our work alongside VodafoneZiggo,” said Nicky Peterse, Lead Principal Customer Success Manager at BlueConic.
  • “We’re delighted to be recognised for three years running by Juniper Research for our solution in the security and fraud space.
  • These awards affirm our continuous commitment to maintaining leadership in innovation for monetisation and anti-fraud services, benefitting mobile operators and enterprises globally.

Indonesia Conversational Commerce Business Intelligence Report 2023: Market is Expected to Grow by 21.9% to Reach $13.1 Billion in 2023 - Forecasts to 2028

Retrieved on: 
Monday, January 8, 2024
Spend, Ecosystem, Conversational commerce, WhatsApp, Operational definition, Internet, BCG, Smartphone, Growth, Application, Communication, Online shopping

Conversational commerce industry in Indonesia is expected to grow by 21.9% on annual basis to reach US$13.1 billion in 2023.

Key Points: 
  • Conversational commerce industry in Indonesia is expected to grow by 21.9% on annual basis to reach US$13.1 billion in 2023.
  • The conversational commerce industry is expected to grow steadily over the forecast period, recording a CAGR of 19.0% during 2022-2028.
  • The conversational commerce transaction value in the country will increase from US$13.1 billion in 2023 to reach US$31.2 billion by 2028.
  • With over 50+ KPIs at country level, this report provides a comprehensive understanding of conversational commerce market dynamics, market size and forecast, and market share statistics.

Malaysia Conversational Commerce Market Set for Remarkable Growth, Projected at US$4.0 Billion by 2023

Retrieved on: 
Friday, January 5, 2024
Spend, Online, Hospitality, OTT, Health care, Interest, Software, Conversational commerce, Compound annual growth rate, RCS, Rich Communication Services, Operational definition, Financial services, Commerce, Investment, Wellness, Intelligence, Travel, Application, Retail

DUBLIN, Jan. 5, 2024 /PRNewswire/ -- The "Malaysia Conversational Commerce Market Intelligence and Future Growth Dynamics Databook - 75+ KPIs on Conversational Commerce Trends by End-Use Sectors, Operational KPIs, Product Offering, and Spend By Application - Q2 2023 Update" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Jan. 5, 2024 /PRNewswire/ -- The "Malaysia Conversational Commerce Market Intelligence and Future Growth Dynamics Databook - 75+ KPIs on Conversational Commerce Trends by End-Use Sectors, Operational KPIs, Product Offering, and Spend By Application - Q2 2023 Update" report has been added to ResearchAndMarkets.com's offering.
  • The latest market intelligence report on the Conversational Commerce industry in Malaysia presents an in-depth analysis packed with data-centric insights.
  • The report unfolds the burgeoning potential of conversational commerce, highlighting a significant growth trajectory that is anticipated to see market value surge to US$4.0 billion in 2023.
  • As the global business community turns its focus to more dynamic consumer engagement practices, Malaysia's conversational commerce landscape is undergoing a transformative phase with impressive growth metrics.

Kenya Conversational Commerce Market Intelligence and Future Growth Dynamics Databook, 2019-2028

Retrieved on: 
Monday, December 18, 2023
Spend, Conversational commerce, Operational definition, Application, Strategic Insights, Product analysis

DUBLIN, Dec. 18, 2023 /PRNewswire/ -- The "Kenya Conversational Commerce Market Intelligence and Future Growth Dynamics Databook - 75+ KPIs on Conversational Commerce Trends by End-Use Sectors, Operational KPIs, Product Offering, and Spend By Application - Q2 2023 Update" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Dec. 18, 2023 /PRNewswire/ -- The "Kenya Conversational Commerce Market Intelligence and Future Growth Dynamics Databook - 75+ KPIs on Conversational Commerce Trends by End-Use Sectors, Operational KPIs, Product Offering, and Spend By Application - Q2 2023 Update" report has been added to ResearchAndMarkets.com's offering.
  • Conversational commerce industry in Kenya is expected to grow by 17.9% on annual basis to reach US$0.3 billion in 2023.
  • The conversational commerce industry is expected to grow steadily over the forecast period, recording a CAGR of 16.9% during 2022-2028.
  • Market Dynamics: Gain a deep understanding of the market dynamics in Kenya, including trends and forecasts.

Authvia Secures Second Patent, Reinforcing Pioneer Status in Pay-by-Text

Retrieved on: 
Thursday, November 30, 2023
Software, Banking, Mobile, Wireless, Networks, Accounting, Professional Services, Fintech, Payments, Technology, Security, Finance, Telecommunications, Software as a service, Patent, Chat, Cashless society, Partnership, SMS, WhatsApp, Conversational commerce, Mobile phone

Authvia, a leader in conversational commerce technology and the pioneer of tokenized Pay-by-Text, proudly announces the issuance of their second patent, U.S. Patent No.

Key Points: 
  • Authvia, a leader in conversational commerce technology and the pioneer of tokenized Pay-by-Text, proudly announces the issuance of their second patent, U.S. Patent No.
  • Authvia aims to empower all businesses to engage and transact with customers securely and seamlessly over text and other messaging channels.
  • Chris Brunner, CEO of Authvia, emphasizes, "In today's business landscape, customer interactions are moving increasingly to text and chat.
  • Authvia connects the business, consumer, and payment processors quickly and easily, expediting cash flow and streamlining the payment process.

Juniper Research: Infobip, Twilio & Vonage Revealed as Global Leaders in Conversational Commerce in Latest Juniper Research Competitor Leaderboard

Retrieved on: 
Monday, October 30, 2023
Online Retail, Technology, Electronic Commerce, Communications, Social Media, Telecommunications, Apps, Applications, Retail, Artificial Intelligence, Internet, Mobile, Wireless, Data, Contact, LLM, Conversational commerce, OTT, RCS, CCAA women's basketball tournament, Research, Mobile phone, Online shopping

Given growing adoption of conversational commerce via omnichannel communications, the research urges leading vendors to introduce LLM-based conversational services across as many communications channels as possible.

Key Points: 
  • Given growing adoption of conversational commerce via omnichannel communications, the research urges leading vendors to introduce LLM-based conversational services across as many communications channels as possible.
  • Therefore, they must implement LLM-based conversational services into voice channels, including voice assistants and CCaaS (Contact Centre-as-a-Solution) platforms to maximise future revenue.
  • To capitalise on the $43 billion conversational commerce opportunity within retail, vendors must leverage LLMs to immediately support multiple languages.
  • The new research suite offers the most comprehensive assessment of the conversational commerce market to date, including market analysis and in-depth forecasts for 60 countries.

Global Rich Communications Suite (RCS) Services Strategic Market Report 2023: Market to Reach $69.7 Billion by 2030 - Here's How RCS Will Revolutionize Digital Marketing

Retrieved on: 
Monday, October 23, 2023
Well, Digital, Communication, Rich Communication Services, Growth, Rise, SMS, Popularity, Importance, Service, Target market, Ubiquity, Conversational commerce, Hospital, P2P, Text messaging, Digital marketing, RCS, Pet industry, Video game, Mobile phone

DUBLIN, Oct. 23, 2023 /PRNewswire/ -- The "Rich Communications Suite (RCS) Services - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, Oct. 23, 2023 /PRNewswire/ -- The "Rich Communications Suite (RCS) Services - Global Strategic Business Report" report has been added to ResearchAndMarkets.com's offering.
  • The global market for Rich Communications Suite (RCS) Services estimated at US$7.8 Billion in the year 2022, is projected to reach a revised size of US$69.7 Billion by 2030, growing at a CAGR of 31.5% over the analysis period 2022-2030.
  • A2P, one of the segments analyzed in the report, is projected to record 31.1% CAGR and reach US$48.3 Billion by the end of the analysis period.
  • The U.S. Market is Estimated at $2.4 Billion, While China is Forecast to Grow at 37.4% CAGR
    The Rich Communications Suite (RCS) Services market in the U.S. is estimated at US$2.4 Billion in the year 2022.