Zendesk

Yellow.ai Achieves Tenfold Growth in North America Over Two Years

Retrieved on: 
Monday, November 20, 2023
Cloud, Opus, Genesys, SAN, Yoy, Organization, SAP, ROI, Zendesk, Challenger, Telecommunications, Customer, DAP, Tax, Fintech, Dropbox, Infosys, Marketing, Inauguration, Automation, Magic, San Francisco Bay Area, Software, Human, Amazon Web Services, Ferrellgas, Growth, Conversation, Deloitte Technology Fast 500, AI, W2, LLM, AWS, Celonis, Randstad, Video game, Sales, Cloudera, Telarus, Oracle, Logitech

SAN MATEO, Calif., Nov. 20, 2023 /PRNewswire/ -- Yellow.ai, a global leader in conversational AI, today announced tenfold growth in North America over two years. This remarkable success is attributed to significant customer acquisitions, continuous enhancements in product capabilities — especially in support automation and customer service solutions — ongoing product innovations, strategic partnerships, and key executive appointments. During this period, North America's revenue share surged even as the company doubled in revenue YoY globally.

Key Points: 
  • SAN MATEO, Calif., Nov. 20, 2023 /PRNewswire/ -- Yellow.ai , a global leader in conversational AI, today announced tenfold growth in North America over two years.
  • Yellow.ai's robust product roadmap has played a pivotal role in fueling its growth within the North American market.
  • With continued innovations and its customer-centric approach as a foundation, Yellow.ai aims for North America to become its largest revenue base globally.
  • As such, we remain confident that our growing global scale, market-leading innovation, and legacy of trust will further deepen our customer relationships and fuel steady growth in North America and beyond."

Fivetran Helps Dropbox Discover Business Insights

Retrieved on: 
Thursday, November 9, 2023
Professional Services, Data Management, Data Analytics, Technology, Software, Networks, Internet, CX, Dropbox, Data engineering, Zendesk, ROI, Growth, Marketing, Satellite navigation device, Sales

Fivetran is providing its platform to enable Dropbox to reduce data ingestion and reporting time from several weeks to 30 minutes, improving efficiency and helping the company uncover insights more quickly.

Key Points: 
  • Fivetran is providing its platform to enable Dropbox to reduce data ingestion and reporting time from several weeks to 30 minutes, improving efficiency and helping the company uncover insights more quickly.
  • The Dropbox marketing team wanted more insights into their various channels to understand spend and ROI.
  • With Fivetran, Dropbox is bringing data together to deliver key insights to streamline operations, eliminate redundancies, and empower leadership to answer questions they haven’t been able to previously address.
  • “Fivetran is a critical driver of the unified data environment that Dropbox has created across all lines of business to unlock new growth opportunities.”

TELUS International and Five9 Partner to Launch End-to-End Contact Center as a Service Featuring Powerful AI-Driven Insights

Retrieved on: 
Wednesday, November 8, 2023
Data Management, Technology, Other Technology, Telecommunications, Software, Networks, Cloud, CX, NYSE, SVP, Microsoft, Zendesk, Gold, TC3, Verint Systems, Artificial intelligence, Salesforce, City centre, Partnership, ServiceNow, Telus International, CRM, AI, CCAA, TSX, Intelligence, ITSM, Sales, Oracle

Working together, TELUS International and Five9 are continuing to reshape the customer support industry by delivering advanced omnichannel support, intelligent routing capabilities, and AI-driven insights to mid- and large-sized organizations for faster resolutions.

Key Points: 
  • Working together, TELUS International and Five9 are continuing to reshape the customer support industry by delivering advanced omnichannel support, intelligent routing capabilities, and AI-driven insights to mid- and large-sized organizations for faster resolutions.
  • “By addressing the evolving needs of global businesses, TELUS International and Five9 will revolutionize the way businesses engage with their customers,” said Jake Butterbaugh, SVP, Global Partner Organization, Five9.
  • The company’s proven track record includes over 400 contact center deployments across various industries and customers.
  • Due to its rapid adoption growth, TELUS International has achieved Five9 Gold Partner status, Five9’s highest partner tier.

7 Insider Secrets for SMBs: Maximizing Customer Commerce during Black Friday Cyber Monday

Retrieved on: 
Monday, November 6, 2023
Online, Sale, Small business, Luigi, Salesforce, Macy's, Walmart, Thought, Commerce, Zendesk, Google Analytics, Cyber Monday, Mailchimp, Friends, Black Friday, HubSpot, SMB, CRM, Amazon, Software as a service, Retail, Online shopping

SYDNEY, Nov. 6, 2023 /PRNewswire-PRWeb/ -- Holiday shopping is here, and small to medium-sized businesses (SMBs) need to be prepared. SalesForce reported $30 billion in global digital sales on Thanksgiving last year (1) and an increase of 23% for online sales on Black Friday 2022. (2) Consumers have dramatically turned to online shopping in recent years, with 55% of holiday shoppers surveyed saying they prefer online shopping. (3) How can online retailers best prepare for the unexpected stress on their systems that holiday shopping brings? According to Mikel Lindsaar, CEO of StoreConnect, that is where Customer Commerce comes into play. "Customer Commerce is all about before, during and after the sale," he says. "It's everything wrapped together."

Key Points: 
  • According to Mikel Lindsaar, CEO of StoreConnect , that is where Customer Commerce comes into play.
  • According to Lindsaar, there are seven common mistakes that SMB online retailers make around Black Friday and Cyber Monday that kill Customer Commerce.
  • They don't approach Black Friday and Cyber Monday from a holistic Customer Commerce viewpoint.
  • Customer Commerce allows SMBs to handle the scale of things like Black Friday before they happen.

Virtru Named an Inc. Power Partner Award Winner for Second Consecutive Year

Retrieved on: 
Tuesday, October 24, 2023
CMMC, Intelligence, Education, Verizon Communications, HIPAA, Government, Life, GLBA, Organization, B2B, Entrepreneurship, Google Workspace, Trusted Data Format, Record, Privacy, Health, ITAR, Cygnus Business Media, Brown University, TDF, Defense, Virtru, Zendesk

Virtru has been named to the Inc. Power Partner list for the second consecutive year.

Key Points: 
  • Virtru has been named to the Inc. Power Partner list for the second consecutive year.
  • All winning companies received top marks from clients for being instrumental in helping leadership navigate the dynamic world of startups.
  • “Our team is honored to be named a winner of Inc.’s Power Partner Awards for the second year in a row,” said Virtru CEO John Ackerly.
  • Customers of Virtru span across a wide range of industries, government and compliance, including education, healthcare, finance, defense, and intelligence.

Bubble Announces New Generative AI Tools and Native Mobile Apps Ability

Retrieved on: 
Wednesday, October 25, 2023
UI, HP, UCL Medical School, Synthetic media, Zendesk, Fortune 500, MBBS, API, Android, HubSpot, IOS, L'Oréal, Reuse, AI, VMware, Lyft, Logic, Mobile phone, Cryptocurrency, Online shopping, Bubble

NEW YORK, Oct. 25, 2023 /PRNewswire-PRWeb/ -- Bubble, the leading no-code platform empowering entrepreneurs to build their own web apps, has announced new no-code tools in generative AI and mobile application development at its inaugural user conference, BubbleCon. The company also announced a suite of infrastructure tools to support production-scale development.

Key Points: 
  • "If building with Bubble is 10x faster than coding, Bubble supercharged with AI could be 100x faster.
  • If building with Bubble is 10x faster than coding, Bubble supercharged with AI could be 100x faster," said Josh Haas, co-founder and co-CEO at Bubble.
  • The company also previewed the ability to build native mobile apps on Bubble, enabling users to build apps on one surface and deploy them to iOS, Android and web.
  • While there are other mobile app builders on the market, native mobile apps on Bubble will share the same databases, backend APIs and logic Bubble has today for web, and will seamlessly integrate with existing web apps.

5Mins AI Launches Bite-Sized Learning Content from Industry Leaders HiBob, Atlassian, and Zendesk

Retrieved on: 
Tuesday, October 24, 2023
Knowledge, Learning, University, Sitdown, Stanford University, University of Baltimore, Tutoring, Zendesk, Atlassian

LONDON, Oct. 24, 2023 /PRNewswire/ -- 5Mins AI , the leading bite-sized workplace learning platform, today announced collaborations with global software leaders: Zendesk, Atlassian, and HiBob.

Key Points: 
  • LONDON, Oct. 24, 2023 /PRNewswire/ -- 5Mins AI , the leading bite-sized workplace learning platform, today announced collaborations with global software leaders: Zendesk, Atlassian, and HiBob.
  • These partnerships enable employees around the world to learn and upskill from industry leaders in the flow of work.
  • HiBob's webinars have been converted into micro-lessons, expanding the total HR content repository of 5Mins AI even further.
  • With the integration of content from Zendesk, Atlassian, and HiBob, 5Mins AI reaffirms its dedication to offering accessible, and engaging learning experiences to users.

5Mins AI Launches Bite-Sized Learning Content from Industry Leaders HiBob, Atlassian, and Zendesk

Retrieved on: 
Tuesday, October 24, 2023
Knowledge, Learning, University, Sitdown, Stanford University, University of Baltimore, Tutoring, Zendesk, Atlassian

LONDON, Oct. 24, 2023 /PRNewswire/ -- 5Mins AI , the leading bite-sized workplace learning platform, today announced collaborations with global software leaders: Zendesk, Atlassian, and HiBob.

Key Points: 
  • LONDON, Oct. 24, 2023 /PRNewswire/ -- 5Mins AI , the leading bite-sized workplace learning platform, today announced collaborations with global software leaders: Zendesk, Atlassian, and HiBob.
  • These partnerships enable employees around the world to learn and upskill from industry leaders in the flow of work.
  • HiBob's webinars have been converted into micro-lessons, expanding the total HR content repository of 5Mins AI even further.
  • With the integration of content from Zendesk, Atlassian, and HiBob, 5Mins AI reaffirms its dedication to offering accessible, and engaging learning experiences to users.

DevRev announces the world’s first Support and Product CRM with Customizable LLMs and In-Browser Analytics

Retrieved on: 
Thursday, October 19, 2023
Data Management, Mobile, Wireless, Technology, Artificial Intelligence, Software, Atlassian, Human, Zendesk, CCO, LLM, Learning, Salesforce, WASM, Staring, Die a Legend, API, 1-Click, AI, ETL, Software as a service, Video game, Online shopping

DevRev natively brings (“airdrops”) data from support ops, product ops, engineering ops, sales ops, and chat ops – in real time – into its secure multi-tenant cloud, freeing up customers to focus on engagement, churn, and frontline response times.

Key Points: 
  • DevRev natively brings (“airdrops”) data from support ops, product ops, engineering ops, sales ops, and chat ops – in real time – into its secure multi-tenant cloud, freeing up customers to focus on engagement, churn, and frontline response times.
  • In-Browser Analytics has also become imperative in the era of GenAI, as managers expect to bypass data teams, interacting directly with their support, product, and work data using natural language (“text”).
  • In fact, in this age of Large Language Models (“LLMs”), users are also demanding low-latency and meaningfully accurate semantic search and support deflection capabilities across their product, customer, and work data.
  • “In fact, support and customer success encompass so much more than ticket and dashboard management in the enterprise.

Ada to Host Annual Interact Conference on Navigating AI-First Customer Service

Retrieved on: 
Thursday, October 19, 2023
CX, Dott, Business communications operations management, Playbook, Conversation, Zendesk, Conference, Entrepreneurship, Ada, Environment, SmileDirectClub, Interact, Generator, Orange, GlassesUSA, Mobile phone, Customer service, Wealthsimple, Mailchimp, Square, OpenAI

TORONTO, Oct. 19, 2023 /PRNewswire/ -- Ada, the world's leading AI-native customer service automation platform, announced that its 2nd annual Interact Conference will take place in San Francisco on November 14-15, 2023. The event will feature keynotes on the future of AI‑first customer service, hands-on workshops with the latest in AI-powered CX technology, and exclusive networking events with leaders innovating in the CX space. The speaker lineup to date includes executives from Mailchimp, OpenAI, Square, Yeti and much more.

Key Points: 
  • The event will feature keynotes on the future of AI‑first customer service, hands-on workshops with the latest in AI-powered CX technology, and exclusive networking events with leaders innovating in the CX space.
  • The speaker lineup to date includes executives from Mailchimp, OpenAI, Square, Yeti and much more.
  • "Ada Interact will provide the clearest window into the state of generative AI in customer service.
  • After last year's Interact conference in Chicago, Randy Berridge, Head of Community Operations at Dott said, "Ada Interact is the best conference that I've been to so far in this space.