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Global Customer Experience (CX) Management Markets, 2023-2028: Asia Pacific Emerges as a Hub for Customer-Centric Strategies, Increasing Focus on Enhancing Customer Loyalty Spurs Demand

Retrieved on:

Thursday, October 19, 2023

As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.

Key Points:

As businesses increasingly recognize the value of tailored engagements, data-driven insights, and streamlined interactions, the Asia Pacific market emerges as a hotbed of innovation in the field of customer experience management.
The customer experience management market is currently undergoing significant expansion, driven by technological innovations and a heightened focus on delivering exceptional customer interactions.
As businesses increasingly recognize the significance of holistic customer experience management strategies, the demand for specialized services is expected to surge.
Large Enterprises are poised to maintain a significant market share in the customer experience management landscape throughout the forecast period.

Deltapath Revolutionizes Customer Experience in Cooperation with Zendesk, Inc

Retrieved on:

Wednesday, October 18, 2023

Growth, Communication, Unified communications, UC, SAN, SuperOffice, Mobile phone, Online shopping, Zendesk

SAN JOSE, Calif., Oct. 18, 2023 /PRNewswire/ -- Deltapath, a pioneering Unified Communications (UC) company, proudly announces the launch of its Deltapath Talk solution, designed to upgrade the user and customer experience within Zendesk. With this strategic integration, Deltapath empowers businesses to seamlessly merge communication technologies with Zendesk, unlocking a new era of customer engagement and operational efficiency.

Key Points:

SAN JOSE, Calif., Oct. 18, 2023 /PRNewswire/ -- Deltapath, a pioneering Unified Communications (UC) company, proudly announces the launch of its Deltapath Talk solution, designed to upgrade the user and customer experience within Zendesk.
In today's dynamic business landscape, customer experience stands as a linchpin for growth and profitability.
A recent report by SuperOffice underscores the significance of customer experience placing it higher than the delivery of a great product and service.
In fact, of the organizations surveyed, 81% believe customer experience is the key to gaining a competitive edge.

Virtru Named ‘Encryption Solution of the Year’ in 2023 CyberSecurity Breakthrough Awards for Second Consecutive Year

Retrieved on:

Thursday, October 5, 2023

Cloud, Google Workspace, Organization, Microsoft, Software as a service, Google Cloud, Privacy, Computer, Zendesk, Cryptocurrency, Computer data storage

This is the second consecutive year that Virtru has received this recognition.

Key Points:

This is the second consecutive year that Virtru has received this recognition.
The CyberSecurity Breakthrough Awards recognize the world’s best information security companies, products and people.
The evaluation criteria for the CyberSecurity Breakthrough Awards program are focused around the concept of innovation.
Judges for the CyberSecurity Breakthrough Awards include senior-level, experienced cybersecurity professionals, including journalists, analysts, and technology executives.

Houzer Transforms Brand Into an Enterprise Omnichannel Powerhouse with BigCommerce and Feedonomics

Retrieved on:

Wednesday, October 11, 2023

With BigCommerce, Elite agency partner Coalition Technologies and Feedonomics , a BigCommerce company, at the helm, Houzer fully transformed from a static B2B informational site into a modern, functional enterprise DTC in six weeks.

Key Points:

With BigCommerce, Elite agency partner Coalition Technologies and Feedonomics , a BigCommerce company, at the helm, Houzer fully transformed from a static B2B informational site into a modern, functional enterprise DTC in six weeks.
“Before we found BigCommerce and Feedonomics, our tech stack was pretty much as rudimentary as you can get,” said Michael Challinger, CEO at Houzer.
And what does the beating heart of our technology platform look like?’ BigCommerce and Feedonomics kept appearing at the center.
And when it comes to selling across multiple channels, one can't have an omnichannel strategy without an integrated omnichannel data strategy,” said Sharon Gee, senior vice president, sales & partnerships at Feedonomics.

UsabilityHub announces rebranding, changes name to Lyssna

Retrieved on:

Tuesday, October 10, 2023

Friction, Multimedia, GoDaddy, UX, Heart, Zendesk, Research, Industrial design, Online shopping, Retail, Marketing, L'Oréal

In 2008, UsabilityHub started as a simple five second test.

Key Points:

In 2008, UsabilityHub started as a simple five second test.
Today, over 320,000 designers, marketers, product leaders, and researchers, use the platform to deeply understand their audience and move in the right direction — faster.
The company cited recent product expansion and a broader vision for the reason behind the change.
Lyssna is more than just a name, it's a commitment to listen, evolve, and be the best platform for conducting experience research."

Zendesk extends its CX leadership with powerful generative AI offerings

Retrieved on:

Wednesday, October 4, 2023

LLM Communications, ISO, CX, Privacy, Human voice, Constant, Grove Collaborative, Trust, Risk, SAN, GDPR, AI, FedRAMP, HIPAA, CSAT, Customer service, Medical device, Zendesk, Insurance

SAN FRANCISCO and NEW YORK, Oct. 4, 2023 /PRNewswire/ -- Zendesk, Inc. today announced market-leading customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty.

Key Points:

Zendesk AI : As part of the Zendesk AI solution, companies can now deploy generative AI-powered bots that quickly and seamlessly supply answers to customers.
We bring a powerful combination of deep CX and AI experience to provide capabilities that allow CX teams to be more efficient and empathetic.
According to the 2023 Zendesk CX Trends Report , nearly 70% of consumers expect most companies will use generative AI to improve their experiences.
To hear more about the company's vision for powerful AI and intelligent CX, visit the Zendesk Newsroom .

Mobileforce Adds Key New Customers for its Intelligent and Integrated RevOps-as-a-Service Platform

Retrieved on:

Wednesday, October 4, 2023

Mobileforce also announced year-over-year tripling of customers for its unified ROAS platform that includes CPQ (configure, price and quote), FSM (field service management) and extended enterprise portal modules.

Key Points:

Mobileforce also announced year-over-year tripling of customers for its unified ROAS platform that includes CPQ (configure, price and quote), FSM (field service management) and extended enterprise portal modules.
Mobileforce’s ROAS platform, which is seamlessly integrated with companies’ CRM, ERP and inventory management systems, exemplifies this unified approach.
“Mobileforce is the only company that offered a fully integrated CPQ and FSM solution that meets our specific needs.
Mobileforce offers the industry’s first integrated and intelligent RevOps-as-a-Service platform to help the world’s most demanding companies sell to – and serve – their customers.

Virtru Releases Data Security Integration for Zendesk

Retrieved on:

Tuesday, October 3, 2023

Organization, Friction, Privacy, Online shopping, Cryptocurrency, Virtru, Zendesk

WASHINGTON, Oct. 03, 2023 (GLOBE NEWSWIRE) -- Virtru , the global leader in data-centric security and privacy, today announced the expansion of its encrypted file-sharing platform, Virtru Secure Share , into Zendesk, with a direct integration that allows organizations to protect the data flowing in and out of Zendesk, without disrupting existing workflows.

Key Points:

WASHINGTON, Oct. 03, 2023 (GLOBE NEWSWIRE) -- Virtru , the global leader in data-centric security and privacy, today announced the expansion of its encrypted file-sharing platform, Virtru Secure Share , into Zendesk, with a direct integration that allows organizations to protect the data flowing in and out of Zendesk, without disrupting existing workflows.
Virtru Secure Share provides military-grade encryption and best-in-class user experiences for Zendesk users.
Between Virtru’s email security and the Virtru Secure Share integration for Zendesk, our most common and highest-volume collaboration workflows can remain secure.
With Virtru Secure Share, users can easily exchange encrypted files up to 15GB with their customers without ever leaving Zendesk.

Optiv Appoints Key Executives to Drive Continued Growth and Innovation

Retrieved on:

Thursday, September 28, 2023

IPO, Information, Zendesk, Salomon Brothers, Head, Research, Deutsche Bank, Credit Suisse, Organization, Growth, News, Credit Suisse First Boston, Management, Optiv, Crocs

DENVER, Sept. 28, 2023 /PRNewswire/ -- Optiv, the cyber advisory and solutions leader, has appointed two executives to fuel the company's financial growth and advance innovative information technology initiatives.

Key Points:

Cabi brings to Optiv an extensive and successful background in the technology and financial industries.
He has held leadership roles in equity research and investment banking with a strong track record for helping organizations progress their growth strategies.
"I am confident that Marc's deep capital markets experience coupled with his unparalleled record as a trusted financial leader will propel Optiv on its continued journey toward strategic growth and success," said Optiv CEO Kevin Lynch.
"His experience in fostering a growth lifecycle, private funding and IPO offerings will also help shape Optiv's forward-looking financial roadmap."

Rob Chisholm Joins Qatalyst Group as Partner

Retrieved on:

Wednesday, September 27, 2023

Qatalyst Group, a leading technology-focused independent investment bank, announced that Rob Chisholm has joined the Firm today as a Partner, expanding Qatalyst’s industry leading software advisory practice.

Key Points:

Qatalyst Group, a leading technology-focused independent investment bank, announced that Rob Chisholm has joined the Firm today as a Partner, expanding Qatalyst’s industry leading software advisory practice.
George Boutros, Chief Executive Officer of Qatalyst Group, said: “Having worked across the table from Rob over the years, I am particularly excited to welcome him to the Qatalyst team.
Since its founding in March 2008, Qatalyst has advised on over 200 M&A transactions, with total transaction volume of over $650 billion.
Qatalyst Group is a technology-focused independent investment bank headquartered in San Francisco, California.