Zendesk | Jotup

Benevity Adds to its Executive Team

Retrieved on:

Monday, January 22, 2024

Culture, Social change, Worldwide Partners, American Red Cross, GM, Zendesk, Moonshot, Organization, Marketing, Intel, Diligence, SVP, Growth, Sales

CALGARY, Alberta, Jan. 22, 2024 (GLOBE NEWSWIRE) -- Benevity Inc. , the leading provider of global corporate purpose software, today announced the appointment of Ricard o Moreno to its executive leadership team as Chief Revenue Officer.

Key Points:

CALGARY, Alberta, Jan. 22, 2024 (GLOBE NEWSWIRE) -- Benevity Inc. , the leading provider of global corporate purpose software, today announced the appointment of Ricard o Moreno to its executive leadership team as Chief Revenue Officer.
In his role, Ricardo will lead the integration and alignment of all growth-related functions and teams at Benevity.
“It is a privilege to join Kelly and the passionate Benevity team, to be part of the inspiring transformation Benevity is driving in this category, and to help shape how organizations create positive social change".
To learn more about Benevity’s executive leadership team and its platform, visit benevity.com .

AI ushers in era of intelligent CX, fuels massive industry transformation

Retrieved on:

Wednesday, January 17, 2024

Privacy, Social media, Trust, SAN, Customer experience, Bias, Zendesk, Investment, Chatbot, Human, Organization, Small business, ROI, Customer service

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between companies who use AI to create the best customer experiences and those that miss the mark on implementing, or worse, don't embrace AI at all. Those with the ability to bridge this divide will completely transform CX, delivering personalization at scale and elevating service quality while reducing costs.

Key Points:

"Businesses will need to rethink the structure of everything, from their tech stacks to their teams to how they deliver support.
Companies that thrive will shift to a much more intelligent CX strategy, using AI to manage volume, lower costs, increase quality and ultimately improve customer satisfaction."
The report reveals 70 percent of CX leaders are reimagining their customer journeys using tools like generative AI.
To learn more, download the Zendesk CX Trends Report and access all 10 key trends shaping the era of intelligent CX.

AI ushers in era of intelligent CX, fuels massive industry transformation

Retrieved on:

Wednesday, January 17, 2024

Privacy, Social media, Trust, SAN, Customer experience, Bias, Zendesk, Investment, Chatbot, Human, Organization, Small business, ROI, Customer service

SAN FRANCISCO, Jan. 17, 2024 /PRNewswire/ -- Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between companies who use AI to create the best customer experiences and those that miss the mark on implementing, or worse, don't embrace AI at all. Those with the ability to bridge this divide will completely transform CX, delivering personalization at scale and elevating service quality while reducing costs.

Key Points:

"Businesses will need to rethink the structure of everything, from their tech stacks to their teams to how they deliver support.
Companies that thrive will shift to a much more intelligent CX strategy, using AI to manage volume, lower costs, increase quality and ultimately improve customer satisfaction."
The report reveals 70 percent of CX leaders are reimagining their customer journeys using tools like generative AI.
To learn more, download the Zendesk CX Trends Report and access all 10 key trends shaping the era of intelligent CX.

Ask-AI secures $11M for Generative AI assistant that brings siloed data into enterprise workflows

Retrieved on:

Wednesday, January 10, 2024

TORONTO, Jan. 10, 2024 /PRNewswire/ -- Ask-AI, the generative AI answers and insights solution for enterprises, today announced the launch of its new Generative AI Sidekick, along with $11M in Series A funding. The round was led by Leaders Fund with participation from seed investors Vertex Ventures, State of Mind Ventures, GTMFund and others. The investment brings Ask-AI to $20M in funding.

Key Points:

Today, Companies store data in multiple platforms and siloes: Slack, emails, CRMs, business documents, customer interactions, knowledge bases and more.
Getting all the relevant data when making a decision or interacting with a customer is almost impossible.
Generative AI can help, but companies struggle to build solutions that work accurately, are widely adopted, and have a positive impact on the business.
The platform enables employees to get answers from enterprise data and take smart actions to complete their work faster.

Tech-Focused Executive Search Firm Riviera Partners Promotes Justin Cottrell to Partner in Its Growing Private Equity-Backed Practice

Retrieved on:

Monday, January 8, 2024

San Francisco, CA, Jan. 08, 2024 (GLOBE NEWSWIRE) -- Riviera Partners , the premier global executive search firm specializing in recruiting top-tier technology, product, and design leaders, has promoted Justin Cottrell to Partner within its private equity-backed practice.

Key Points:

San Francisco, CA, Jan. 08, 2024 (GLOBE NEWSWIRE) -- Riviera Partners , the premier global executive search firm specializing in recruiting top-tier technology, product, and design leaders, has promoted Justin Cottrell to Partner within its private equity-backed practice.
This promotion expands the leadership team of Riviera’s Private Equity-backed practice to four partners.
A leader in the tech-focused executive search space for more than 20 years, Riviera’s Private Equity practice developed organically with a few foundational private equity partners and quickly grew into a leading practice.
“Justin is a valuable asset to the Riviera team and our clients,” said Eric Larson, Managing Partner of Riviera Partners’ Private Equity-backed practice.

Alpha Serve Expands BI Connectors Portfolio, Launches Power BI Connector for QuickBooks

Retrieved on:

Tuesday, December 12, 2023

Power, Zendesk, Monday.com, Software, QuickBooks, Tableau, Microsoft Power BI, ServiceNow, Business intelligence, Publishing

Alpha Serve strengthens its position as a leader in BI Connectors with its latest integration for QuickBooks

Key Points:

Miami, Florida--(Newsfile Corp. - December 12, 2023) - Alpha Serve , a software development company specializing in developing Business Intelligence applications, has announced its latest achievement in expanding its market presence with the launch of the Power BI Connector for QuickBooks .
Alpha Serve's apps enable seamless integration between various business software platforms and leading visualization tools such as Power BI and Tableau.
The newly introduced Power BI Connector for QuickBooks is now available on the QuickBooks App Store, solidifying Alpha Serve's status as an official QuickBooks App Developer.
This strategic move reflects Alpha Serve's commitment to providing comprehensive BI integration solutions across diverse platforms, further establishing its reputation as a trusted name in the BI Connectors space.

Strong 2023 Operating Results and Launch of Next-Generation Data Security Platform Position Virtru for Explosive Growth in 2024

Retrieved on:

Thursday, December 14, 2023

WASHINGTON, Dec. 14, 2023 (GLOBE NEWSWIRE) -- Virtru, a provider of data-centric security products for email, file, and SaaS workflows, posted strong operating results and delivered key product innovations in 2023.

Key Points:

WASHINGTON, Dec. 14, 2023 (GLOBE NEWSWIRE) -- Virtru, a provider of data-centric security products for email, file, and SaaS workflows, posted strong operating results and delivered key product innovations in 2023.
These foundational advancements, paired with exponential growth in key customer markets, position Virtru for explosive growth in 2024.
In the public-sector market, Virtru introduced its next-generation Data Security Platform and generated 200% YoY growth while successfully demonstrating its ability to serve critical needs within national defense and intelligence communities.
Other key Virtru highlights from 2023 include:
Advancing the Virtru Data Security Platform and delivering multiple new products , including the Virtru Private Keystore and Virtru Secure Share for Zendesk.

Keepit honored with dual wins at Security Today’s CyberSecured Awards 2023

Retrieved on:

Tuesday, December 19, 2023

Keepit , a global leader in SaaS data protection, is proud to announce its double triumph at the prestigious 2023 Security Today CyberSecured Awards .

Key Points:

Keepit , a global leader in SaaS data protection, is proud to announce its double triumph at the prestigious 2023 Security Today CyberSecured Awards .
Keepit's winning product, Keepit Backup and Recovery for Azure AD (Entra ID), was highlighted for its groundbreaking capabilities in cloud protection.
Unparalleled security: Keepit is the only data protection provider to store customer data in a separate, dedicated infrastructure.
The dual recognition at the 2023 Security Today CyberSecured Awards underscores Keepit's dedication to providing cutting-edge solutions for data protection and business continuity.

Reltio’s Vidhi Chugh Named “AI & Data Science Leader of the Year”

Retrieved on:

Tuesday, December 19, 2023

Vidhi Chugh, Head of Product Management for AI/ML Solutions at Reltio ®, was named AI & Data Science Leader of the Year at this year’s Women in Tech Global Awards.

Key Points:

Vidhi Chugh, Head of Product Management for AI/ML Solutions at Reltio ®, was named AI & Data Science Leader of the Year at this year’s Women in Tech Global Awards.
Ms. Chugh earned the distinction earlier this month for her “substantial contributions to the AI & Data Science field,” and for “showcasing extraordinary leadership, innovative thinking, and notable influence” in both her company and the industry.
“I feel incredibly humbled and honored to be chosen for this recognition by my peers,” Ms. Chugh said.
We are transforming the realm of data unification and management as we continue to integrate advanced machine learning models and AI-driven capabilities into our solutions.

Sprout Social Names Scott Morris as Chief Marketing Officer

Retrieved on:

Friday, November 17, 2023

Cloud, Adobe, Scott Morris, Morris, Zendesk, Adobe Document Cloud, Culture, Marketing, Social media, B2C, CMO, Growth, SPT, Adobe Creative Cloud, Sales, Sprout

CHICAGO, Nov. 17, 2023 (GLOBE NEWSWIRE) -- Sprout Social, Inc. (“Sprout Social”, the “Company”) (Nasdaq: SPT), an industry-leading provider of cloud-based social media management software, today announced the appointment of Scott Morris to chief marketing officer (CMO), effective December 4, 2023.

Key Points:

CHICAGO, Nov. 17, 2023 (GLOBE NEWSWIRE) -- Sprout Social, Inc. (“Sprout Social”, the “Company”) (Nasdaq: SPT), an industry-leading provider of cloud-based social media management software, today announced the appointment of Scott Morris to chief marketing officer (CMO), effective December 4, 2023.
As CMO, Morris will oversee Sprout’s global marketing organization and be a key contributor to Sprout’s continued growth.
Morris brings more than 25 years of experience leading key strategic marketing initiatives at both B2B and B2C tech companies.
"Sprout helps businesses streamline the complexity of social channels, empowering them to leverage social as a strategic asset.