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Sam Wilkins Joins Riviera Partners as Partner in Tech-Focused Search Firm’s Venture Capital-Backed Practice

Retrieved on:

Thursday, February 29, 2024

Private equity, Box, OpenTable, Apollo Global Management, Y Combinator, Uber, Dropbox, Venture capital, Accel, NEA, Insight Partners, Sequoia, Sapphire Ventures, Partner (business rank), Zendesk, DNA

San Francisco, CA , Feb. 29, 2024 (GLOBE NEWSWIRE) -- Riviera Partners , the leading global executive search firm specializing in executive leadership placements in technology, product, and design talent, has welcomed Sam Wilkins as its newest Partner, joining the firm’s Venture Capital-backed practice led by Managing Partner Eoin O'Toole .

Key Points:

San Francisco, CA , Feb. 29, 2024 (GLOBE NEWSWIRE) -- Riviera Partners , the leading global executive search firm specializing in executive leadership placements in technology, product, and design talent, has welcomed Sam Wilkins as its newest Partner, joining the firm’s Venture Capital-backed practice led by Managing Partner Eoin O'Toole .
Throughout his tenure, he cultivated relationships in the US by working with a diverse array of Venture Capital, Private Equity, and Publicly backed technology companies.
“We are delighted to welcome Sam to the team,” said Eoin O’Toole, Managing Partner at Riviera Partners.
“In addition to being an incredible search professional, Sam embodies the entrepreneurial DNA shared by the founders with whom we work.

TaskUs Elevates the Customer Experience With the Launch of AssistAI, Powered by TaskGPT

Retrieved on:

Tuesday, February 27, 2024

View the full release here: https://www.businesswire.com/news/home/20240227753560/en/

Key Points:

View the full release here: https://www.businesswire.com/news/home/20240227753560/en/
TaskUs introduces AssistAI, a new knowledge-based assistant built on the TaskGPT platform.
AssistAI arrives at a critical time when GenAI has jumped to the top of the business agenda as an innovation driver and way to deliver a better customer experience.
“We are still at the early stages of the GenAI revolution,” said Bryce Maddock, Co-Founder and CEO of TaskUs.
Since deploying TaskGPT and AssistAI, MoneyLion has used the tools to optimize its customer service capabilities, helping drive impactful reductions in handling time and increasing customer satisfaction (CSAT) scores.

DeepL to open first U.S. office as adoption in the market soars

Retrieved on:

Thursday, February 22, 2024

Internet, Data Management, Technology, Artificial Intelligence, Software, DeepL Translator, TransPerfect, AI, Growth, Language, Human, IVP, Organization, Zendesk, Video game

Global AI communications and translation company DeepL has announced the opening of its first U.S. office in Austin, TX on February 22, 2024.

Key Points:

Global AI communications and translation company DeepL has announced the opening of its first U.S. office in Austin, TX on February 22, 2024.
One of the most innovative tech companies in recent years, DeepL became a pioneer in machine translation with its core product DeepL Translator—consistently rated the world’s most accurate AI translation system.
“We're thrilled to have seen such a meteoric rise in market adoption over the past few years.
“The company is already making waves across North America, and its Austin office will help to accelerate growth in the US market.”

Concentric AI Achieves 200-percent Growth in 2023 as Leader in Data Security Posture Management

Retrieved on:

Wednesday, February 21, 2024

(Photo: Business Wire)

Key Points:

(Photo: Business Wire)
During 2023 Concentric AI continued to grow in AI-based data security expertise and leadership, including welcoming industry veteran Marcus Bragg to its Board of Directors.
“Data Security Posture Management solutions like Concentric AI’s Semantic Intelligence™ are an important technology to help protect mission critical enterprise data across structured and unstructured data, as well as email and messaging applications.
Concentric AI was also named in Gartner’s Innovation Insight for Data Security Posture Management.
Enabling partners to provide cutting-edge data security to their customers played a significant role in Concentric AI’s success in 2023.

Wizr AI Unveils Revolutionary Generative AI Platform for Enhanced Customer Support

Retrieved on:

Wednesday, March 6, 2024

Cloud, Algorithm, Gen, Entrepreneurship, Root cause analysis, Synthetic media, Software, Software as a service, Slack, Zendesk

CHENNAI, India, March 6, 2024 /PRNewswire-PRWeb/ --Wizr AI announced the up-coming launch of Wizr Cx Hub, a path-breaking Gen AI Customer Support software for SaaS, at the prestigious SaaSBoomi Annual 24 event.

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Wizr AI announced the up-coming launch of Wizr Cx Hub, a path-breaking Gen AI Customer Support software for SaaS, at the prestigious SaaSBoomi Annual 24 event.
CHENNAI, India, March 6, 2024 /PRNewswire-PRWeb/ --Wizr AI announced the up-coming launch of Wizr Cx Hub, a path-breaking Gen AI Customer Support software for SaaS, at the prestigious SaaSBoomi Annual 24 event.
'Wizr is on a path to pioneer AI Autonomous agents dedicated to mastering customer intelligence, fundamentally transforming the landscape of customer support and setting new standards for service excellence' – said Sirish Kosaraju, CEO and Co-Founder of Wizr.
Wizr AI is disrupting the customer support and customer success landscapes with its Generative AI platform, Wizr Cx Hub, aimed at significantly improving customer satisfaction and turning customer support into a revenue driver.

Yellow.ai launches generative AI-powered Email Automation for instant and scalable customer support

Retrieved on:

Wednesday, February 28, 2024

Classification, SAN, AI, SAP, LLM, CRM, Automation, Hallucination, Salesforce, Zendesk, Natural language, Operation, NLP, Sales

SAN MATEO, Calif., Feb. 28, 2024 /PRNewswire/ -- Yellow.ai, a global leader in generative AI-powered customer service automation, today announced the general availability of Email Automation to effectively manage high volumes of email-based support inquiries. The solution leverages generative AI to autonomously handle 80% of incoming email queries, ensuring quick and accurate responses around the clock. Seamlessly supporting multiple languages, it integrates with Yellow.ai's omnichannel customer service platform, delivering a comprehensive and personalized support experience.

Key Points:

Despite many consumers preferring email for customer service, businesses often struggle to manage email inquiries efficiently.
The sheer volume of support queries on emails underscores the critical need for email automation solutions.
"Yellow.ai's Email Automation feature is a game-changer for businesses looking to streamline their support operations on email.
We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience," said Jessica Osborn, Sr.

Yellow.ai launches generative AI-powered Email Automation for instant and scalable customer support

Retrieved on:

Wednesday, February 28, 2024

Classification, SAN, AI, SAP, LLM, CRM, Automation, Hallucination, Salesforce, Zendesk, Natural language, Operation, NLP, Sales

SAN MATEO, Calif., Feb. 28, 2024 /PRNewswire/ -- Yellow.ai, a global leader in generative AI-powered customer service automation, today announced the general availability of Email Automation to effectively manage high volumes of email-based support inquiries. The solution leverages generative AI to autonomously handle 80% of incoming email queries, ensuring quick and accurate responses around the clock. Seamlessly supporting multiple languages, it integrates with Yellow.ai's omnichannel customer service platform, delivering a comprehensive and personalized support experience.

Key Points:

Despite many consumers preferring email for customer service, businesses often struggle to manage email inquiries efficiently.
The sheer volume of support queries on emails underscores the critical need for email automation solutions.
"Yellow.ai's Email Automation feature is a game-changer for businesses looking to streamline their support operations on email.
We are excited to collaborate with Yellow.ai in improving email support to drive better customer experience," said Jessica Osborn, Sr.

Sprout Social Launches New Care Solution to Power Exceptional Customer Experiences

Retrieved on:

Tuesday, February 13, 2024

Social media, Case management, Microsoft Dynamics 365, Organization, Sprout, Salesforce, Zendesk, HubSpot, Pressure

CHICAGO, Feb. 13, 2024 (GLOBE NEWSWIRE) -- Sprout Social, an industry-leading provider of cloud-based social media management software, today announces the launch of Social Customer Care by Sprout Social , advancing the platform’s care offering with comprehensive case management solutions, AI-powered capabilities and robust reporting.

Key Points:

CHICAGO, Feb. 13, 2024 (GLOBE NEWSWIRE) -- Sprout Social, an industry-leading provider of cloud-based social media management software, today announces the launch of Social Customer Care by Sprout Social , advancing the platform’s care offering with comprehensive case management solutions, AI-powered capabilities and robust reporting.
Care by Sprout empowers brands to provide exceptional customer experiences and drive lasting loyalty with fast and meaningful customer engagement.
Without connected social care, organizations can’t meet consumer expectations, risking a loss in customer interest, competitive advantage and their overall reputation.
“Social is no longer just one aspect of customer care, it’s the determining factor of an impactful care strategy and, more importantly, lasting brand success,” said Justyn Howard, CEO of Sprout Social.

Zendesk Completes Acquisition of Klaus

Retrieved on:

Monday, February 12, 2024

Acquisition, SAN, Relate, AI, WEM, Quality control, Zendesk, CX, Software, Partnership, Sales

SAN FRANCISCO, Feb. 12, 2024 /PRNewswire/ -- Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company's existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.

Key Points:

SAN FRANCISCO, Feb. 12, 2024 /PRNewswire/ -- Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform .
The acquisition of Klaus is the latest addition to the company's existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.
"We've been working with Zendesk for over eight years and Klaus for almost two years, so this acquisition is an exciting step towards creating an evermore streamlined process for our internal quality assessment," said Sophie Elgar, training and quality manager, Liberty London.
"Zendesk with Klaus demonstrates a unique ability to automatically provide quality assurance at all times," said Daniel Newman, CEO, The Futurum Group.

TaskGPT Launches in Zendesk Marketplace, Giving Customers Access to Leading Generative AI-fueled Customer Service Solutions

Retrieved on:

Thursday, January 25, 2024

Synthetic media, Digital, Zendesk, Senior, Organization, TaskUs, Generative, CX

TaskGPT is a powerful suite of products developed by TaskUs and fueled by Generative AI and Large Language Models.

Key Points:

TaskGPT is a powerful suite of products developed by TaskUs and fueled by Generative AI and Large Language Models.
Through the integration, clients using Zendesk can easily configure their solutions to deliver Generative AI-fueled responses to simple or process-oriented customer service questions, increasing their efficiency and customer satisfaction scores.
For clients who are using TaskGPT, TaskUs is seeing significant improvements in both productivity and client satisfaction.
“Flexibility is the key to our TaskGPT solution, which can connect with our clients’ existing systems to deliver superior service quickly and efficiently.”