Consumer protection

Execs In The Know Welcomes Esteemed Members to Its 2024 Corporate Advisory Board

Retrieved on: 
Thursday, January 11, 2024
Entrepreneurship, Customer, Senior, Nordstrom, Consumer protection, Customer success, Customer service, Knowledge, Microsoft, Learning, Nintendo, CX, Central Waqf Council, Sue Morris, Travelzoo, Management

PHOENIX, Jan. 11, 2024 /PRNewswire-PRWeb/ -- Global customer experience (CX) industry leader Execs In The Know is proud to announce the appointment of two new distinguished customer experience leaders to its esteemed Corporate Advisory Board for 2024. The newly appointed members bring a wealth of expertise and diverse backgrounds, reflecting Execs In The Know's commitment to fostering innovation and strategic growth.

Key Points: 
  • Global customer experience (CX) industry leader Execs In The Know is proud to announce the appointment of two new distinguished customer experience leaders to its esteemed Corporate Advisory Board for 2024.
  • PHOENIX, Jan. 11, 2024 /PRNewswire-PRWeb/ -- Global customer experience (CX) industry leader Execs In The Know is proud to announce the appointment of two new distinguished customer experience leaders to its esteemed Corporate Advisory Board for 2024.
  • "I am excited about the chance to contribute to the Execs In The Know Advisory Board.
  • "We are honored to welcome such accomplished leaders to our Corporate Advisory Board," says Susan McDaniel, Co-Founder and COO at Execs In The Know.

Nine takeaways from the Initial Decision in the Intuit TurboTax action

Retrieved on: 
Sunday, January 7, 2024
TurboTax, Federal Trade Commission, Initial, Policy, Phrase, Deception, Software, Research, Blog, Administrative law, Social Security, Consumer protection, Language, Overload, Recurrence, Record, Complaint, Fraud, Privacy, Intuit, ALJ, District, Social, Bureau, Confusion, FTC, Advertising, YouTube, Ambiguity, Section 5, Comment

Nine takeaways from the Initial Decision in the Intuit TurboTax action

Key Points: 

Nine takeaways from the Initial Decision in the Intuit TurboTax action

FTC Acts to Stop Sprawling Business Opportunity Scheme That Took Millions From Consumers

Retrieved on: 
Wednesday, January 3, 2024
Federal Trade Commission, Marketing, Blog, Consumer protection, Complaint, News, Name, Program, Smith, FTC, Social media, Advertising, Commission, District court, Property management

At the request of the Federal Trade Commission, a federal court has temporarily halted the operation of a sprawling business opportunity scheme that has taken in millions of dollars from consumers with bogus promises of huge returns.

Key Points: 
  • At the request of the Federal Trade Commission, a federal court has temporarily halted the operation of a sprawling business opportunity scheme that has taken in millions of dollars from consumers with bogus promises of huge returns.
  • The scheme has operated since at least 2018 under a number of names, including “Blueprint to Wealth,” according to the FTC’s complaint.
  • The FTC’s complaint asks the court to shut down the defendants’ scheme permanently and allow the FTC to provide refunds to the consumers harmed by the scheme.
  • Follow the FTC on social media, read consumer alerts and the business blog, and sign up to get the latest FTC news and alerts.

Rite Aid Banned from Using AI Facial Recognition After FTC Says Retailer Deployed Technology without Reasonable Safeguards

Retrieved on: 
Wednesday, January 3, 2024
Facial recognition, Federal Trade Commission, Investigation, Rite, Documentation, Database, Policy, Aid, Family, Risk, Color, Friends, Blog, Embarrassment, Bankruptcy, Police, Consumer protection, Complaint, Shoplifting, Certification, Rite Aid, News, Technology, Privacy, Name, FTC, Social media, Commission, Consider, Algorithm
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FTC Sues Grand Canyon University for Deceptive Advertising and Illegal Telemarketing

Retrieved on: 
Wednesday, January 3, 2024
Federal Trade Commission, Student, GCE, Blog, Consumer protection, GCU, Complaint, The National, News, CEO, District, Program, FTC, Social media, Grand Canyon University, Commission, District court, Education, Nursing

In reality, the school requires that almost all doctoral students take additional “continuation courses” that add thousands of dollars in costs.

Key Points: 
  • In reality, the school requires that almost all doctoral students take additional “continuation courses” that add thousands of dollars in costs.
  • The defendants also used abusive telemarketing calls to try to boost enrollment at GCU, according to the complaint.
  • The FTC says the defendants’ deceptive claims and abusive telemarketing calls violated the FTC Act and the Telemarketing Sales Rule and asks the court to provide redress to consumers and prohibit the institution from further violations of the law.
  • Follow the FTC on social media, read consumer alerts and the business blog, and sign up to get the latest FTC news and alerts.

XCast Labs Will Be Banned from Supporting Illegal Telemarketing Practices to Settle FTC Charges It Assisted and Facilitated in Sending Hundreds of Millions of Illegal Robocalls

Retrieved on: 
Wednesday, January 3, 2024
Federal Trade Commission, Human voice, Telecommunications, Justice, Blog, Xcast, Consumer protection, Department, Consumer, News, Internet, Social, Bureau, Voice over IP, FTC, Social media, Do not call list, District court

“XCast was warned several times that illegal robocallers were using its services and did nothing,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection.

Key Points: 
  • “XCast was warned several times that illegal robocallers were using its services and did nothing,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection.
  • Telemarketers who blast illegal robocalls typically use VoIP service providers like XCast Labs to transmit their calls.
  • Even after receiving these direct warnings, XCast Labs transmitted illegal robocalls to consumers.
  • The proposed order, to which XCast Labs has agreed, prohibits the company from violating the Telemarketing Sales Rule in the future.