Total Experience

Genpact Ranked as Market Leader in HFS Research Inaugural Customer Experience Service Providers Horizon Report

Retrieved on: 
Thursday, April 18, 2024
Recognition, CX, AI, Research, HFS, Total Experience, Melissa, Sales

NEW YORK, April 18, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, announced it has earned the highest ranking in the HFS Research Horizons report, "HFS Horizons: Customer Experience Service Providers, 2024." For the first time, HFS Research analyzed how the top service providers are supporting their clients' customer service functions as they transform interactions from digital to experience-driven.

Key Points: 
  • " For the first time, HFS Research analyzed how the top service providers are supporting their clients' customer service functions as they transform interactions from digital to experience-driven.
  • This is HFS Research's first competitive assessment of 22 leading service providers that have developed robust, multifaceted customer service solutions backed by technology.
  • This, along with its deep industry expertise and proprietary AI and data assets, landed Genpact as our top ranking in our first Customer Experience Horizon report," said Melissa O'Brien, Executive Research Leader, HFS Research.
  • Recognition in the 2024 HFS Customer Experience Service Providers Horizon report reinforces Genpact's foundation of innovation, and a strong focus on expertise to end-to-end customer experience through data-tech-AI.

Media Alert: OpenText Showcases Data-Driven Insights and AI-Powered Solutions for IT Service Management and Healthcare at Pink24 and HIMSS

Retrieved on: 
Tuesday, February 27, 2024
Cloud, OpenText, SMAX, Ethics, HIMSS, TSX, Total Experience, IT service management, LLM, Health care, RSVP, Health

WHAT: At Pink24, the global IT Service Management event, OpenText will showcase OpenText IT Operations Aviator, the private generative AI virtual agent for its IT Service Management platform.

Key Points: 
  • WHAT: At Pink24, the global IT Service Management event, OpenText will showcase OpenText IT Operations Aviator, the private generative AI virtual agent for its IT Service Management platform.
  • This secure virtual agent works with OpenText Service Management Automation X (SMAX) and can transform Tier 1 and live agent support with private, generative AI.
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    WHAT: At HIMSS 2024, OpenText will present OpenText Aviator for Healthcare, a solution that enhances patient care, streamlines revenue cycles, and empowers informed decision-making.
  • OpenText experts will be onsite to demonstrate how Aviator AI transforms healthcare by integrating innovative solutions such as Fax + Capture, Agent Experience, Documentum for Healthcare, DevOps Cloud, and Total Experience for Healthcare.

NBME Awards Grant to Albright College’s STEMM Education Program

Retrieved on: 
Tuesday, January 2, 2024
Culture, Learning, Brightness, Conrad Weiser High School, Student, Research, NBME, Education, Mathematics, Health equity, English-language learner, Assessment, Albright College, PSSA, Creativity, Teaching, Total Experience, Reading School District, Antietam School District, Tutoring

TExpL’s innovative approach prepares teachers for the new Pennsylvania Department of Education Science, Technology, Engineering, Environment, Literacy, Sustainability (STEELS) standards, ensuring they are equipped with the necessary knowledge and skills to deliver high-quality STEMM education.

Key Points: 
  • TExpL’s innovative approach prepares teachers for the new Pennsylvania Department of Education Science, Technology, Engineering, Environment, Literacy, Sustainability (STEELS) standards, ensuring they are equipped with the necessary knowledge and skills to deliver high-quality STEMM education.
  • NBME’s grant will help develop and implement graduate level courses through TExpL at Albright College that serve as a crucial component of this transformative work.
  • “In addition to its focus on teacher training and pedagogical transformation, the grant project seeks to address the national shortage of STEMM teachers, particularly in urban districts.
  • It sparks students’ interest in STEMM and inspires and rejuvenates teachers, making the profession more rewarding and fulfilling.”
    NBME’s support of Albright College’s program through its grant adds to its community collaborations and contributions to medical education and assessment research, learner support, pathway programs and health equity.

Rightpoint, a Genpact Company, Earns Epic Games’ Prestigious Unreal Engine Service Partner Status

Retrieved on: 
Thursday, December 7, 2023
IOT (Internet of Things), Retail, Software, Artificial Intelligence, Internet, Consulting, Online Retail, Electronic Games, Electronic Commerce, Data Management, Professional Services, Technology, Entertainment, Other Communications, Digital Marketing, Marketing, Advertising, Communications, 3D, Adobe, Growth, VR, Total Experience, NYSE, Unreal Engine, Internet of things, Microsoft, Epic Games, Salesforce, Sitecore

Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today it has been accepted to Epic’s Unreal Engine Service Partner Program.

Key Points: 
  • Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today it has been accepted to Epic’s Unreal Engine Service Partner Program.
  • Created by Epic Games, Unreal Engine is the world's most open and advanced real-time 3D creation tool for photoreal visuals and immersive experiences.
  • Rightpoint’s partner status is a recognition of proven expertise in delivering exceptional solutions to clients that are powered by VR and AR and underpinned by its bespoke Total Experience approach.
  • To maintain status, companies must also complete four Unreal Engine projects per year and have high customer satisfaction rating from their clients.

SANDSIV Introduces Esteemed Advisory Board

Retrieved on: 
Wednesday, November 29, 2023
VOC, WFO, Human voice, Customer experience, WEM, CXM, AB, Total Experience, IESE Business School, Accenture, Advisory board, Innovation, McKinsey & Company, Telefónica, Gartner, Voice of the customer, Retail, Management, Inditex, CX

ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in CX innovation.

Key Points: 
  • ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV , a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB).
  • Frank Warnsing, Co-founder of SANDSIV and Head of Alliances, remarks: "In our relentless pursuit of innovation within the Customer Experience domain, SANDSIV achieves another significant milestone by forming our Advisory Board.
  • "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • For more information on sandsiv+ innovative software solution and the insights of our Advisory Board, contact us today: https://sandsiv.com/contact/

SANDSIV Introduces Esteemed Advisory Board

Retrieved on: 
Wednesday, November 29, 2023
VOC, WFO, Human voice, Customer experience, WEM, CXM, AB, Total Experience, IESE Business School, Accenture, Advisory board, Innovation, McKinsey & Company, Telefónica, Gartner, Voice of the customer, Retail, Management, Inditex, CX

ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV, a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB). This marks a significant stride in defining the company's strategic direction and advancing its reach into both established and emerging markets, reaffirming SANDSIV's global standing in CX innovation.

Key Points: 
  • ZURICH, Nov. 29, 2023 /PRNewswire/ -- SANDSIV , a renowned global vendor in AI-driven technology for Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, proudly announces the establishment of a distinguished Advisory Board (AB).
  • Frank Warnsing, Co-founder of SANDSIV and Head of Alliances, remarks: "In our relentless pursuit of innovation within the Customer Experience domain, SANDSIV achieves another significant milestone by forming our Advisory Board.
  • "After more than two decades of navigating the ever-evolving customer experience realm and witnessing the daily hurdles faced by businesses, particularly in terms of technology solutions, my decision to join the SANDSIV advisory board is fueled by their refreshing innovative spirit.
  • For more information on sandsiv+ innovative software solution and the insights of our Advisory Board, contact us today: https://sandsiv.com/contact/

OpenText Named a Leader in Customer Communications Management and Communications Experience Platforms in the 2023 Aspire Leaderboard

Retrieved on: 
Thursday, November 16, 2023
Cloud, Rich Communication Services, Customer experience, Investment, OpenText, CXM, CCM, Customer communications management, EVP, Total Experience, AI, TSX, LLM, Sales, Aspire

WATERLOO, ON, Nov. 16, 2023 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced OpenText Experience Cloud and OpenText Exstream have been named Leaders in the 2023 Aspire Leaderboard™ update, which showcases the best customer communications management (CCM) and customer experience management (CXM) software vendors. OpenText received among the strongest scores in platform strength, software capabilities, market presence, company vision and technical strategy when compared against nine other software vendors in this space. 

Key Points: 
  • Market leadership for sixth consecutive year, strengthened by AI investments and Total Experience vision
    WATERLOO, ON, Nov. 16, 2023 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced OpenText Experience Cloud and OpenText Exstream have been named Leaders in the 2023 Aspire Leaderboard™ update, which showcases the best customer communications management (CCM) and customer experience management (CXM) software vendors.
  • Aspire, an analyst and strategic consultancy firm specializing in Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers.
  • The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging, and data for customer experience management in one cohesive platform.
  • OpenText recently launched OpenText Experience Aviator within OpenText Exstream, transforming customer communications and elevating digital experiences through advanced LLM and generative AI for personalized content creation.

Open International addressed the transformation of customer experience at FMEA's Energy Connections Conference

Retrieved on: 
Monday, November 13, 2023
LLM Communications, Business development, Corredor, Organization, Florida Municipal Electric Association, Learning, Multimedia, Artificial intelligence, Intelligence, FMEA, CX, CIS, Total Experience, Conference, Open, ChatGPT, Frustration, Confusion, Online shopping, Polaris

"During the conference, we sought to emphasize the importance of creating a Total Experience approach that combines customer experience (CX) with employee experience (EX).

Key Points: 
  • "During the conference, we sought to emphasize the importance of creating a Total Experience approach that combines customer experience (CX) with employee experience (EX).
  • The effectiveness of employees' work dynamics in creating a superior customer experience largely depends on how employees deal with complex software, which often leads to frustration and confusion in their daily tasks.
  • These solutions should be intuitive and easy to use, allowing employees to provide an efficient and effective user experience," stated Corredor.
  • By empowering employees with intuitive guides, Smartflex transforms how public utilities companies adopt digital solutions, enhancing the customer experience and improving employee productivity.

Rightpoint, a Genpact Company, Receives Sitecore’s Excellence in Business Impact Award for Pioneering Total Experience Solutions

Retrieved on: 
Tuesday, August 22, 2023
Technology, Content Marketing, Other Communications, Marketing, Advertising, Communications, Software, Internet, Digital Marketing, Data Management, Total Experience, Heart, Collaboration, Vision, Platinum, Total Experience Records, NYSE, CMO, Total, Platinum Partners, Retail, Industrial design, Sitecore

Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today it has received Sitecore's prestigious Excellence in Business Impact Award for 2023.

Key Points: 
  • Rightpoint, a global experience leader and Genpact (NYSE: G) company, announced today it has received Sitecore's prestigious Excellence in Business Impact Award for 2023.
  • This accolade celebrates Rightpoint’s commitment to deliver exceptional software solutions catering to clients’ specific business needs, underpinned by its Total Experience approach.
  • The Sitecore Partner Awards honor top performers who have excelled in helping clients deliver exceptional digital experiences using Sitecore solutions.
  • The Excellence in Business Impact Award recognizes partners who have surpassed expectations in understanding and addressing customers' unique requirements with Sitecore solutions.

Rightpoint, a Genpact Company, is Named a Top Microsoft US Partner for Second Year in a Row

Retrieved on: 
Monday, July 24, 2023
Technology, Human Resources, Consulting, Marketing, Communications, Professional Services, Software, Digital Marketing, Artificial Intelligence, Microsoft, Communication, Viva, Ernst & Young Entrepreneur of the Year Award, Total Experience, Workplace, Synthetic media, Organization, Corporation, AI, Environment, Video game, Genpact

This marks the second consecutive year that Rightpoint has been acknowledged by Microsoft for its exceptional work.

Key Points: 
  • This marks the second consecutive year that Rightpoint has been acknowledged by Microsoft for its exceptional work.
  • The company has also been named as a finalist in two worldwide categories, Employee Experience and Modern Workplace for Frontline Workers.
  • The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered outstanding Microsoft-based applications, services, and devices during the past year.
  • “Congratulations to the winners and finalists of the 2023 Microsoft Partner of the Year Awards!” said Nicole Dezen, Chief Partner Officer and Corporate Vice President of Global Partner Solutions at Microsoft.