NovelVox Enters the Webex App Hub Marketplace with its Powerful-suite of Agent Productivity Tools Designed to Empower Agents and Enhance CX for Webex Contact Centers
ROSWELL, Ga., April 25, 2023 /PRNewswire-PRWeb/ -- Disconnected systems leading to organization silos is a big contact center challenge today. It makes agents non-productive as most of the time goes into toggling screens and accessing data from disparate data points. This clearly indicates the need for smart tools that enable agents to seamlessly fetch caller's information and amplify productivity with smart contact center integrations.
- NoveVox recently introduced its Agent Productivity and Performance Optimization tools to Webex App Hub; Enters into the marketplace with Agent Accelerator, iVision, and Smart CTI Connector personalized and optimized for the Webex Contact Center customers.
- This clearly indicates the need for smart tools that enable agents to seamlessly fetch caller's information and amplify productivity with smart contact center integrations.
- The good news is that NovelVox, a contact center solution provider, is now available on Webex APP Hub with its powerful-suite of agent productivity tools.
- Amit Gandhi , CEO NovelVox, says, "We are excited to announce the launch of Agent Productivity Tools on Webex App Hub Marketplace which will allow Cisco customers to leverage integrated contact center solutions, personalized for Webex Contact Centers, on Webex App Hub.