CAHPS | Jotup

MA Plan Retention Best Practices Deliver 10% Retention Boost YoY

Retrieved on:

Thursday, November 2, 2023

Behavior, CAHPS, MA, ROI, Meal, Food, Marketing, Health, Medicare, AEP, Urban Health Resource Centre, Food delivery

ARLINGTON, Va., Nov. 2, 2023 /PRNewswire/ --

Key Points:

In this high-stakes landscape, Healthrageous offers a proven strategy that has driven a 10% boost in member retention, particularly essential for plans operating without a Big Blue Budget.
Meet Members' Highest Needs One of the greatest challenges facing chronically ill MA plan members is food insecurity.
These messages have a higher open rate compared to generic MA plan notifications, reinforcing the member's trust in the food provider.
Healthrageous isn't just about retention; it's a secret weapon that drives real ROI, boost CAHPS scores and consistently improves member satisfaction.

Devoted Health Achieves 5 out of 5 Medicare Advantage Star Rating for Florida and Ohio HMO Plans

Retrieved on:

Monday, October 16, 2023

Devoted Health , an all-in-one healthcare company for Medicare beneficiaries, delivering health insurance, access to high quality medical care, and a world-class service experience, today announced that its HMO health plans in Florida and Ohio were awarded a 5 out of 5 Medicare Advantage (MA) performance Star Rating for 2024.

Key Points:

Devoted Health , an all-in-one healthcare company for Medicare beneficiaries, delivering health insurance, access to high quality medical care, and a world-class service experience, today announced that its HMO health plans in Florida and Ohio were awarded a 5 out of 5 Medicare Advantage (MA) performance Star Rating for 2024.
This marks the second consecutive year of Devoted’s Ohio HMO plan earning a 5 Star rating, and is the first 5 Star rating achieved by the company’s HMO health plan in Florida, Devoted’s longest-serving market.
Based on information received from providers, health plans, and member satisfaction surveys, the CMS Star Rating recognizes excellence in MA plan quality and performance.
With these results, Devoted has raised its overall Star rating across membership in Star eligible plans to 4.6, and 94 percent of all members in Star eligible plans are enrolled in a 4 Star, 4.5 Star, or 5 Star plan.

Eighty-seven (87) percent of Aetna Medicare Advantage members in 4-star plans or higher for 2024

Retrieved on:

Friday, October 13, 2023

WOONSOCKET, R.I., Oct. 13, 2023 /PRNewswire/ -- Aetna®, a CVS Health® company (NYSE: CVS), announced today that 87 percent of its Medicare Advantage (MA) members are in 2024 Medicare Advantage Prescription Drug (MAPD) plans that are rated 4 stars or higher (out of 5 stars) by the Centers for Medicare & Medicaid Services (CMS). This represents a significant achievement, given the considerably more stringent CMS measurement criteria this year.

Key Points:

WOONSOCKET, R.I., Oct. 13, 2023 /PRNewswire/ -- Aetna®, a CVS Health® company (NYSE: CVS), announced today that 87 percent of its Medicare Advantage (MA) members are in 2024 Medicare Advantage Prescription Drug (MAPD) plans that are rated 4 stars or higher (out of 5 stars) by the Centers for Medicare & Medicaid Services (CMS).
"We are committed to delivering outstanding experiences and driving improved health outcomes for our Medicare Advantage members," said CVS Health President and CEO Karen S. Lynch.
"Our strong 2024 Star Ratings for Aetna are a result of focused execution and seamless collaboration across our entire company.
Visit AetnaMedicare.com to learn more about the 2024 Aetna Medicare plans.

Videra Health and Baltimore Health Analytics Partner to Launch New Approach to Improving CAHPS(R) Scores

Retrieved on:

Tuesday, October 3, 2023

Videra Health and Baltimore Health Analytics today announced the launch of a new, artificial intelligence-driven solution for health plans and other organizations working to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS(R)) and other customer satisfaction scores.

Key Points:

Videra Health and Baltimore Health Analytics today announced the launch of a new, artificial intelligence-driven solution for health plans and other organizations working to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS(R)) and other customer satisfaction scores.
With CAHPS(R) scores making up approximately 33 percent of Medicare Advantage Star ratings, improving these scores helps ensure plans are working to serve their members better and can have a material impact on reimbursement for payers.
Videra automatically engages patients following a provider encounter via their cell phones and/or tablet, laptop, or PC, to gain insights on their encounter.
Baltimore Health Analytics has always helped cut through the noise and zero in on the most important things for a health plan to focus on.

SocialClimb Partners with Arbor Associates to Revolutionize CAHPS Survey Submission and Reporting

Retrieved on:

Monday, October 2, 2023

Pros, Partnership, CMS, Marketing, Health care, Data collection, Human, Consumer Assessment of Healthcare Providers and Systems, NPS, Patient, Collection, Nursing, CAHPS, LEHI

This collaboration uniquely positions SocialClimb to not only facilitate the submission of CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys but also to seamlessly integrate comprehensive reporting into their state-of-the-art healthcare marketing platform.

Key Points:

This collaboration uniquely positions SocialClimb to not only facilitate the submission of CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys but also to seamlessly integrate comprehensive reporting into their state-of-the-art healthcare marketing platform.
"We've always been at the forefront of innovating and improving healthcare marketing solutions," says Ty Allen, CEO of SocialClimb.
"Our collaboration with Arbor Associates takes us a step closer to providing an all-in-one platform for our clients.
The integration of CAHPS survey collection and submission into SocialClimb's offerings is a testament to the platform's adaptability and the company's dedication to serving healthcare providers.

New survey reveals how Minnesota seniors prioritize overall experience, local customer service when choosing a Medicare plan

Retrieved on:

Thursday, September 21, 2023

Thought, CAHPS, Radio, Blue Cross, Ageing, Personality, Blue Shield, Health, Family, Friends, Health insurance, Medicare

EAGAN, Minn., Sept. 21, 2023 /PRNewswire/ -- According to a new survey from Blue Cross and Blue Shield of Minnesota (Blue Cross), for Minnesotans aged 65 and older, the importance of dependable and helpful customer service is nearly universal when evaluating the value of a Medicare plan.

Key Points:

Key findings include:
Nearly all (98%) of Minnesota seniors consider customer service to be an important factor within a Medicare plan.
More than half (55%) of Minnesota seniors agree that having a local health insurance plan staffed by fellow Minnesotans can increase confidence.
71% of seniors call their Medicare plan's customer service line at least once a year.
He understands the complex feelings that come with enrolling in a plan and the value of good customer service.

Ushur Launches Health Plan Solution in Partnership With Rex Wallace Consulting and Decision Point

Retrieved on:

Tuesday, September 12, 2023

RWC, CAHPS, Partnership, Decision Points, Health care, Health equity, CXA, Point, Intelligence, SDOH, Consumer Assessment of Healthcare Providers and Systems, Friction, Health Star Rating System, AI, HIPAA, Automation, Management, Risk management

SANTA CLARA, Calif., Sept. 12, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced a strategic partnership and joint solution with Rex Wallace Consulting and Decision Point.

Key Points:

SANTA CLARA, Calif., Sept. 12, 2023 (GLOBE NEWSWIRE) -- Ushur , the leader in AI-powered Customer Experience Automation™ (CXA), today announced a strategic partnership and joint solution with Rex Wallace Consulting and Decision Point.
Rex Wallace Consulting (RWC) is a strategy consulting firm with deep experience in helping health plans improve quality and Star Ratings.
Yvonne Daugherty, Global Head of Industries at Ushur, said: “We are very pleased to partner with Rex Wallace Consulting and Decision Point to deliver a unique approach that rapidly addresses high value health plan business needs to improve quality of care, HEDIS® gap closure, CAHPS, health equity, SDOH and more.
“We are thrilled to partner with both Ushur and Rex Wallace Consulting to accelerate our ability to support health plans in achieving their experience and quality goals,” said Saeed Aminzadeh, CEO of Decision Point.

Ochsner ACO saves Medicare $27 million; ranks in top 5% for service

Retrieved on:

Thursday, August 31, 2023

ACO, CAHPS, Communication, CMS, MSSP, Centers for Medicare & Medicaid Services, Accountable care organization, Health care, Gulf Coast of the United States, Multimedia, Acos, Medicare, Hospital, MD, Patient, Physician, Health, Health insurance, Nursing

NEW ORLEANS, Aug. 31, 2023 /PRNewswire/ -- Ochsner Accountable Care Network, LLC (OACN) achieved its seventh consecutive year of top-ranking results in both clinical performance and healthcare savings for the Medicare population in its care. Since 2022, that community has expanded to include Medicare beneficiaries in four Gulf Coast states: Louisiana, Mississippi, Alabama and Texas.

Key Points:

Since 2022, that community has expanded to include Medicare beneficiaries in four Gulf Coast states: Louisiana, Mississippi, Alabama and Texas.
The federal Centers for Medicare & Medicaid Services (CMS) recently announced the results of the 2022 Medicare Shared Savings Program (MSSP) for accountable care organizations (ACOs) across the United States.
The report shows that Ochsner Accountable Care Network 's participating physicians and providers lowered expected cost of care by more than $27 million for more than 52,000 Medicare beneficiaries in 2022.
ACOs are groups of physicians, hospitals and other healthcare providers who come together voluntarily to provide coordinated quality care to Medicare patients.

LifeBridge Health selects NRC Health as its new patient experience partner

Retrieved on:

Tuesday, August 29, 2023

CAHPS, Northwest Hospital, Partnership, LifeBridge Health, National Research Corporation, NRC, Health care, Overalls, Health, Consumer Assessment of Healthcare Providers and Systems, Grace Medical Center (Baltimore), Patient, Carroll Hospital, Sinai Hospital, Hospital, Pharmaceutical industry, Nursing

LINCOLN, Neb., Aug. 29, 2023 (GLOBE NEWSWIRE) -- LifeBridge Health has selected NRC Health to be its partner in providing Human Understanding® through personalized healthcare solutions and data-driven insights.

Key Points:

LINCOLN, Neb., Aug. 29, 2023 (GLOBE NEWSWIRE) -- LifeBridge Health has selected NRC Health to be its partner in providing Human Understanding® through personalized healthcare solutions and data-driven insights.
LifeBridge Health is one of the largest, most comprehensive health systems in Maryland and includes Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, Grace Medical Center and related subsidiaries and affiliates.
“We’re excited to welcome LifeBridge Health to the NRC Health family and are looking forward to building a long-term relationship,” said Helen Hrdy, Chief Growth Officer at NRC Health.
These solutions help elevate humanized care, enhance the health care experience, and improve outcomes for patients and providers alike.

ReferWell and Decision Point Announce Joint Solution to Improve Patient Access to Care

Retrieved on:

Monday, August 28, 2023

Health care, CAHPS, Partnership, Risk, Decision Points, Consumer Assessment of Healthcare Providers and Systems, Retail, Risk management

BOSTON, Aug. 28, 2023 (GLOBE NEWSWIRE) -- ReferWell, the digital health company focused on leveraging the referable moment to find and schedule patient care, and Decision Point, the leading member engagement predictive analytics company, have announced a strategic partnership to help health plans improve members’ access to care.

Key Points:

BOSTON, Aug. 28, 2023 (GLOBE NEWSWIRE) -- ReferWell, the digital health company focused on leveraging the referable moment to find and schedule patient care, and Decision Point, the leading member engagement predictive analytics company, have announced a strategic partnership to help health plans improve members’ access to care.
By activating the integration between ReferWell’s proprietary provider search and scheduling technology and their unique care concierge service with Decision Point’s robust member identification analytics, plans can drastically improve access to care and associated health outcomes.
“We are thrilled to join forces with ReferWell to better assist health plans in improving one of the most critical measure sets – access to care,” said Saeed Aminzadeh, CEO of Decision Point.
“ReferWell is excited to partner with Decision Point to offer industry-leading support using Decision Point’s tools and insights for accelerated and amplified impact on CAHPS performance,” said Vytas Kisielius, Chief Executive Officer of ReferWell.