Chief customer officer

First Horizon Named a Winner of a 2023 Webex Champion Award

Retrieved on: 
Wednesday, November 15, 2023
First, FHN, First Horizon Corporation, NYSE, Organization, First Horizon Bank, Chief customer officer, AI, Cisco Webex, Cisco

MEMPHIS, Tenn., Nov. 15, 2023 /PRNewswire/ -- First Horizon Corporation, (NYSE: FHN or "First Horizon") is proud to announce that the company has been named a winner of a 2023 Webex Champion Award.

Key Points: 
  • MEMPHIS, Tenn., Nov. 15, 2023 /PRNewswire/ -- First Horizon Corporation, (NYSE: FHN or "First Horizon") is proud to announce that the company has been named a winner of a 2023 Webex Champion Award.
  • The Webex Champion Awards recognize customers who are excelling at hybrid work, customer experience, leading innovation, and empowering collaboration with Webex.
  • First Horizon received the 2023 WebexOne Champion Award for Customer Experience Extraordinaire.
  • The award recognizes a company that leverages Webex Contact Center solutions to reimagine the customer journey and create customer delight.

Vena Announces Key Leadership Changes To Elevate Customer Experience and Deliver Industry-Leading Customer Value

Retrieved on: 
Tuesday, November 14, 2023
Professional services, Software as a service, Microsoft, Chief customer officer, Senior, Human, Completeness, Trust, Management, Sales, Vena

TORONTO, Nov. 14, 2023 /PRNewswire/ -- Vena, the Complete Planning platform loved by finance and trusted by business, is pleased to announce key changes to its executive leadership team, a strategic move to prioritize the needs and preferences of customers to inform product development, support and operational excellence. Tina Goulbourne, formerly Chief Operating Officer, has assumed an expanded role as Chief Operating & Customer Officer, emphasizing the company's commitment to enhancing customers' experience. Additionally, Vena welcomes Ilene Landon as Senior Vice President of Professional Services, reinforcing its dedication to delivering exceptional service to its growing customer base.

Key Points: 
  • Tina Goulbourne, formerly Chief Operating Officer, has assumed an expanded role as Chief Operating & Customer Officer, emphasizing the company's commitment to enhancing customers' experience.
  • Additionally, Vena welcomes Ilene Landon as Senior Vice President of Professional Services, reinforcing its dedication to delivering exceptional service to its growing customer base.
  • In her new role, Goulbourne will lead the teams responsible for the customer experience, aligning customer-centric initiatives with the company's broader operational goals.
  • "Our long-term vision is for every customer to consistently expand the value they derive from their investment in Vena, and to feel valued by the extended Vena team," said Goulbourne.

Vena Announces Key Leadership Changes To Elevate Customer Experience and Deliver Industry-Leading Customer Value

Retrieved on: 
Tuesday, November 14, 2023
Professional services, Software as a service, Microsoft, Chief customer officer, Senior, Human, Completeness, Trust, Management, Sales, Vena

TORONTO, Nov. 14, 2023 /PRNewswire/ -- Vena, the Complete Planning platform loved by finance and trusted by business, is pleased to announce key changes to its executive leadership team, a strategic move to prioritize the needs and preferences of customers to inform product development, support and operational excellence. Tina Goulbourne, formerly Chief Operating Officer, has assumed an expanded role as Chief Operating & Customer Officer, emphasizing the company's commitment to enhancing customers' experience. Additionally, Vena welcomes Ilene Landon as Senior Vice President of Professional Services, reinforcing its dedication to delivering exceptional service to its growing customer base.

Key Points: 
  • Tina Goulbourne, formerly Chief Operating Officer, has assumed an expanded role as Chief Operating & Customer Officer, emphasizing the company's commitment to enhancing customers' experience.
  • Additionally, Vena welcomes Ilene Landon as Senior Vice President of Professional Services, reinforcing its dedication to delivering exceptional service to its growing customer base.
  • In her new role, Goulbourne will lead the teams responsible for the customer experience, aligning customer-centric initiatives with the company's broader operational goals.
  • "Our long-term vision is for every customer to consistently expand the value they derive from their investment in Vena, and to feel valued by the extended Vena team," said Goulbourne.

Vitally releases "The Secret Lives of CSMs" report, highlights anxieties, mental health challenges plaguing Customer Success Managers and calls for solutions

Retrieved on: 
Wednesday, November 8, 2023
Burnout, Churn, Face, CCO, CSM, B2B, Customer success, CS, CSP, Risk, Sleep, Sleep deprivation, Chief customer officer, Secrecy, CSM București (women's handball), Mental health, Software as a service, Nursing, Vitality curve

NEW YORK, Nov. 8, 2023 /PRNewswire-PRWeb/ -- Vitally, the first Customer Success Platform (CSP) specifically designed for maximizing productivity, visibility, and collaboration, today released the findings of "The Secret Lives of CSMs" report. A survey of hundreds of Customer Success Managers (CSMs) in the U.S. revealed that their role is crucial to business success in the current economic climate, but employees with that title are burnt out, overworked, and often underpaid. Businesses that are unable to remedy these issues run the risk of losing a significant segment of their revenue-generating workforce.

Key Points: 
  • Businesses that are unable to remedy these issues run the risk of losing a significant segment of their revenue-generating workforce.
  • B2B businesses, particularly those in the SaaS sector, are currently facing economic turmoil following a brief pandemic-induced boom.
  • What's more, many show great ambition to grow into senior leadership positions with 53% aspiring to become a VP of Customer Success and 45% a Chief Customer Officer.
  • "Customer Success Managers are driven by passion and a genuine desire to help their clients," said Jamie Davidson, CEO and co-Founder of Vitally.

Enter a Lottery for a Free Pass to Reuters Events: The Future of Insurance Europe 2023

Retrieved on: 
Monday, November 6, 2023
Dai, PDF, Digital, FOI, Chief customer officer, Case study, Ergo Group, News, EOW, Transformation, WTW, Uniqa Insurance Group, AXA, Reuters, Dai-ichi Life, FREE, World Wide Fund for Nature, RSA, AG2R La Mondiale, Path, Management, Auction, Innovation, Allianz, Insurance, Munich Re

This year will see 350+ attendees and truly marks the must-attend thought-leadership focused event for the European insurance industry.

Key Points: 
  • This year will see 350+ attendees and truly marks the must-attend thought-leadership focused event for the European insurance industry.
  • Get your pass here to save €200 and enter our lottery to win a FREE ticket for your colleague - register before Fri, 3rd Nov!
  • (Lloyds Europe, Generali, Swiss Life)
    For the full 2-day event program PDF with all sessions and networking activities, please see the FOI Europe 2023 website.
  • - the prize draw will take place on Monday so you have until EOW (03/11) to register your pass for a chance to win!

GridGain Garners Broad Industry Recognition in 2023

Retrieved on: 
Monday, October 30, 2023
ESP, Big data, Chief customer officer, Publication, MLOps, Rest, Logic, Bloor, DBMS, ML, AI, Gartner, Motion, Mobile phone, Cryptocurrency

Throughout 2023, the company's unified real-time data platform has garnered industry recognition in various forms, including from industry analysts such as Gartner and Bloor Group, and publications such as Database Trends and Applications and InsideBigData.

Key Points: 
  • Throughout 2023, the company's unified real-time data platform has garnered industry recognition in various forms, including from industry analysts such as Gartner and Bloor Group, and publications such as Database Trends and Applications and InsideBigData.
  • We are extremely grateful that the industry continues to recognize us.”
    Gartner – GridGain was named in the newly introduced “Unified Real-Time Platforms” category in the 2023 Gartner Market Guide for Event Stream Processing 1.
  • In short, it can be used to simplify and optimise your data ecosystem.”
    Bloor 2023 Mutable Award – GridGain received a Bloor Mutable Gold Award 2023 for the GridGain Platform.
  • insideBIGDATA – GridGain received an Honorable Mention in the InsideBIGDATA IMPACT 50 List for Q1 , Q2 , Q3 and Q4 of 2023.

CommerceNext Announces 2024 Dates for Ecommerce Growth Show

Retrieved on: 
Monday, October 23, 2023
Delivery Services, Digital Marketing, Technology, Other Retail, Content Marketing, Specialty, Office Products, Public Relations, Investor Relations, Marketing, Fashion, Advertising, Cosmetics, Communications, Retail, Media, Supply Chain Management, Online Retail, Luxury, Discount, Variety, Home Goods, Department Stores, Electronic Commerce, Omni, Digital, EVP, Central Waqf Council, Chief innovation officer, J.Crew, GoPro, SVP, Customer experience, Poshmark, Abercrombie & Fitch Co. v. Hunting World, Inc., Downtown Boston, New Horizons Computer Learning Centers, Ulta Beauty, Tapestry, New York Hilton Midtown, Chief customer officer, The Estée Lauder Companies, Fashion design, Management

CommerceNext, a community, event series and conference for marketers at retail and direct-to-consumer brands, today announced that the 2024 Ecommerce Growth Show will take place June 11-13 in NYC at the New York Hilton Midtown.

Key Points: 
  • CommerceNext, a community, event series and conference for marketers at retail and direct-to-consumer brands, today announced that the 2024 Ecommerce Growth Show will take place June 11-13 in NYC at the New York Hilton Midtown.
  • Additionally, CommerceNext adds nine new advisors to round out its advisory board to an impressive 51 ecommerce leaders who provide critical feedback and guidance to ensure that conference programming and content are relevant and timely.
  • More than 2,500 ecommerce and retail industry executives are expected to attend CommerceNext in 2024, bringing attendance to nearly 50% larger than last year.
  • “Our 2023 event broke records for attendance and satisfaction scores,” said CommerceNext Co-Founder Scott Silverman.

Winners Announced for isolved's Second-Annual People Heroes Awards at Connect Customer and Partner Conference

Retrieved on: 
Friday, October 20, 2023
Cloud, Insurance, COBRA, Morale, Chief customer officer, Motivation, Sephora, Workforce, Organization, EX, Creativity, LMS, Risk, Connect, Span, HR, Payroll, HCM, Ulta, Perception, Hames, Completeness, Management, Nordstrom

PALM DESERT, Calif., Oct. 20, 2023 /PRNewswire/ -- Many human resource (HR) professionals believe they are no longer looked at as an operational function of their organizations — with 83% of HR leaders indicating their team is considered a strategic part of the business. Successful HR teams enable organizations to achieve new milestones by elevating employee experience (EX), supporting their workforce, improving organizational efficiency and developing a deep understanding of wider market trends. By transforming HR from reactive to proactive, many HR professionals have earned their spot where decisions are made – and isolved recognized and awarded seven such individuals and organizations at its annual customer and partner conference, Connect.

Key Points: 
  • By transforming HR from reactive to proactive, many HR professionals have earned their spot where decisions are made – and isolved recognized and awarded seven such individuals and organizations at its annual customer and partner conference, Connect .
  • She consistently leads the organization in the right direction, while maintaining an empathetic and collaborative work environment.
  • Beyond the virtual world, isolved also physically educated and empowered its customers by hosting over 50 Customer Roadshows across the country this year alone.
  • The nomination period for the 2024 isolved Customer Awards will begin in Q1.

Samsung Health Taps b.well Connected Health To Make Personalized Healthcare A Reality

Retrieved on: 
Monday, October 9, 2023
Health, ThedaCare, Veterans' affairs, Insurance, Connected health, Electronics, Samsung Health, CMS, Samsung Electronics, Samsung, Booth, Veteran, Chief customer officer, Pharmacy, News, Integration, Mobile phone, Galaxy, Walgreens

LAS VEGAS, Oct. 9, 2023 /PRNewswire/ -- b.well today announced at the HLTH 2023 conference that Samsung Health will use the b.well Connected Health platform to transform how consumers manage their health and engage with healthcare solutions and services. This new offering will enable Samsung Health users to create a longitudinal health record, receive proactive health insights, and conveniently access care from a growing network of trusted providers — all through a single secure application on Galaxy smartphones.

Key Points: 
  • Samsung Health selects b.well to transform how users manage health and engage with healthcare solutions and services.
  • The seamless integration between Samsung Health with the b.well Connected Health platform is a significant step toward providing consumers with a unified and holistic health experience.
  • Beyond a longitudinal health record, Samsung Health users will receive deeply personalized insights and proactive health recommendations, driven by the b.well platform's algorithmic approach using Clinical Quality Measures and advanced analytics.
  • Additionally, HLTH attendees can learn more about Samsung Health and the b.well Connected Health Platform by visiting Samsung at Booth #4424 or b.well at Booth #2035.

Commvault Welcomes Industry Veteran Sarv Saravanan as Chief Customer Officer

Retrieved on: 
Wednesday, September 20, 2023
Chief customer officer, Bharathidasan University, Software as a service, Commvault, Microsoft, Saravanan, Mentorship, Management

SINGAPORE, Sept. 20, 2023 /PRNewswire/ -- Commvault®, an enterprise data protection leader for today's global businesses, today welcomed industry veteran Sarv Saravanan as its first Chief Customer Officer.

Key Points: 
  • SINGAPORE, Sept. 20, 2023 /PRNewswire/ -- Commvault®, an enterprise data protection leader for today's global businesses, today welcomed industry veteran Sarv Saravanan as its first Chief Customer Officer.
  • "Sarv joins at a pivotal time," said Sanjay Mirchandani, Commvault President and CEO.
  • Saravanan, who has a master's in computer science from Bharathidasan University, was recognized by Zinnov for creating and mentoring industry leaders .
  • "By continuing to redefine data protection, Commvault will widen its competitive advantage while furthering its customers' advantages."