CCAA

RingCentral Announces Third Quarter 2023 Results

Retrieved on: 
Monday, November 6, 2023
Telecommunications, Software, Internet, Audio, Video, Artificial Intelligence, Technology, Apps, Applications, VoIP, Cash flow forecasting, ARR, UCAA, International use of the U.S. dollar, NYSE, Convertible, RingCentral, EBITDA, Sonalee Kulkarni, Conversation, GAAP, Note, Unified communications, Senior, Growth, EPS, Traction, CFO, RNG, Forecasting, Investment, Movement, Debt-to-GDP ratio, CCAA, Cash, Uncertainty, Video game, Food delivery, Bookkeeping, Life insurance, Security (finance), Music, Pharmaceutical industry, Insurance, Real estate, Clothing, Internet service provider, Meeting

RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced financial results for the third quarter ended September 30, 2023.

Key Points: 
  • RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced financial results for the third quarter ended September 30, 2023.
  • “Our solid third quarter results demonstrate our ability to drive long-term durable, profitable growth.”
    Revenue: Total revenue was $558 million for the third quarter of 2023, up from $509 million in the third quarter of 2022, representing 10% growth.
  • The Company also repurchased $75 million in shares during the third quarter of 2023 under the plans announced in February and May of 2023.
  • What: RingCentral financial results for the third quarter of 2023 and outlook for the fourth quarter and full year of 2023.

8x8’s AI-powered Intelligent Customer Assistant Drives Customer Experience Success and Enhanced Contact Center Performance

Retrieved on: 
Wednesday, November 1, 2023
Networks, Data Management, Technology, Artificial Intelligence, Software, Cape Air, SMS, UCAA, City centre, Intelligent customer, CRMS, Human, Artificial Solutions, Data collection, Organization, EGHT, Customer, WhatsApp, SLA, Acer, Running, AI, Westminster City Council, CCAA, Business analyst, Mobile phone, Retail, Customer service, Online shopping, Sales

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer Assistant has enabled organizations to enhance customer service experiences and increase efficiencies in the contact center.
  • Delivered as part of 8x8 Contact Center , 8x8 Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across digital and voice channels.
  • “8x8 Intelligent Customer Assistant seamlessly integrated into our contact center and has demonstrated a first contact resolution success rate of 80% on average, sometimes even reaching 100%, serving not as a replacement for our existing contact center and agents, but as an enhancement to our efforts and the overall customer experience.”
    8x8 Intelligent Customer Assistant provides graphical orchestration capabilities that allow enterprises to build highly scalable, always available, consistent experiences across multiple regions, channels, and languages, with very little extra effort.
  • On the other hand, contact center agents are provided with the resources they need to focus on complex customer issues, rather than spending valuable time and resources on mundane, easy to answer questions.”
    8x8 Intelligent Customer Assistant is a component of 8x8 Contact Center delivered through the 8x8 XCaaS (Experience Communications as a Service™) integrated cloud contact center and unified communications platform, which includes cloud contact center , business phone , video meetings , team chat , and SMS capabilities.

8x8, Inc. Reports Second Quarter Fiscal 2024 Financial Results

Retrieved on: 
Wednesday, November 1, 2023
Software, Networks, Internet, Audio, Video, Data Management, Technology, VoIP, Mobile, Wireless, Omni, Risk, Adjustment, PSTN, ARR, SMS, UCAA, Forrester, Computer security incident management, Environmental resource management, Intelligent customer, Human, EBITDA, Microsoft, Wilson, Organization, EGHT, GAAP, Certification, Unified communications, Bank statement, Growth, Bertini, City centre, Ecosystem, Webcast, Community Living Assistance Services and Supports Act, GRC, Privacy, Public switched telephone network, Microsoft Teams, Investment, CCAA, ISO, Network equipment provider, Video game, Bank, Sales, Airline, Online shopping, Mobile phone, Nursing, Medical device

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today reported financial results for the second quarter of fiscal 2024 ended September 30, 2023.
  • Second Quarter Fiscal 2024 Financial Results:
    Total revenue of $185.0 million, compared to $187.4 million in the second quarter of fiscal 2023.
  • GAAP net loss was $7.5 million compared to GAAP net loss of $11.6 million in the second quarter of fiscal 2023.
  • Second Quarter Fiscal 2024 Financial Metrics and Recent Business Highlights:
    Total ARR was $707 million, an increase of 2% from the end of the same period last year.

AudioCodes Reports Third Quarter 2023 Results

Retrieved on: 
Thursday, November 2, 2023
CX, ARR, Eastern Time Zone, Microsoft, Synthetic media, AudioCodes, Share repurchase, Certification, GAAP, Acquisition, Bank statement, Growth, Interest, Webcast, AUDC, Microsoft Teams, Table, Investment, CCAA, Generic drug, Video game, Retail, Payment card, Holding company, Pharmaceutical industry, Magazine

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced its financial results for the third quarter ended September 30, 2023.

Key Points: 
  • AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced its financial results for the third quarter ended September 30, 2023.
  • Revenues for the third quarter of 2023 were $61.6 million compared to $60.0 million for the second quarter of 2023 and $69.7 million for the third quarter of 2022.
  • Net income was $4.3 million, or $0.14 per diluted share, for the third quarter of 2023 compared to $1.1 million, or $0.03 per diluted share, for the second quarter of 2023 and $5.4 million, or $0.17 per diluted share, for the third quarter of 2022.
  • "I am pleased to report solid third quarter 2023 results with improved growth in strategic areas of our business," said Shabtai Adlersberg, President and Chief Executive Officer of AudioCodes.

net2phone Unveils AI-Powered Solutions for Smarter Business Communications and Deeper Customer Engagement

Retrieved on: 
Thursday, October 26, 2023
City centre, Human, ROI, Emotion, API, Net2Phone, CRM, CCAA, Record, UNITE, Medical device, Customer service, Sales

Newark, NJ, Oct. 26, 2023 (GLOBE NEWSWIRE) -- net2phone , a leading provider of intelligent communications-as-a-service for businesses and contact centers, today unveiled its innovative suite of AI-powered solutions, net2phone AI.

Key Points: 
  • Newark, NJ, Oct. 26, 2023 (GLOBE NEWSWIRE) -- net2phone , a leading provider of intelligent communications-as-a-service for businesses and contact centers, today unveiled its innovative suite of AI-powered solutions, net2phone AI.
  • net2phone AI is designed to transform the way businesses communicate with AI-powered insights, coaching, and automated workflows.
  • “We are harnessing the power of generative AI to help businesses and contact centers drive immediate, quantifiable, and qualitative improvements in customer engagement and agent productivity,” said Dan Leubitz, net2phone’s VP of Product.
  • When integrated within net2phone’s UNITE UCaaS and uContact CCaaS platforms, net2phone AI empowers businesses and call centers to optimize customer interactions, improve customer satisfaction, and significantly enhance productivity.

New 8x8 XCaaS Cloud Contact Center and Unified Communications Platform Innovations Create Tailored, Enhanced Customer and Employee Experiences

Retrieved on: 
Thursday, October 26, 2023
Data Management, Technology, VoIP, Telecommunications, Software, Internet, Omni, Communication, PSTN, SMS, Security (finance), UCAA, Interface, AV1, Human, Microsoft, OTP Bank, Moldova, AGC, Digital Video Interactive, Organization, EGHT, Automatic gain control, App Store (iOS/iPadOS), Unified communications, API, WhatsApp, Salesforce, Independent software vendor, SLA, City centre, Connect, Microsoft Teams, Objective Systems Integrators, Sender ID, Public switched telephone network, AI, IVR, CCAA, Converse, ZNS, Acceleration, Video game, Customer service, Online shopping, Mobile phone, TEAMS

8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.

Key Points: 
  • 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the latest 8x8 XCaaS ™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.
  • New generally available updates for 8x8 Contact Center include:
    AI-powered Voice Self-Service Enhances Customer Experiences: Recently announced, voice self-service is now available for 8x8’s conversational AI solution, 8x8 Intelligent Customer Assistant .
  • The new solution embeds 8x8 secure video interaction capabilities directly into 8x8 Contact Center, allowing organizations to easily and seamlessly add video for enhanced first contact resolution.
  • 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements to the 8x8 XCaaS platform.

Accomplished Marketing Leader Niki Hall Joins Five9 as Chief Marketing Officer

Retrieved on: 
Tuesday, October 24, 2023
Data Management, Technology, Marketing, Communications, Other Technology, Digital Marketing, Telecommunications, Software, Artificial Intelligence, Networks, VoIP, Cloud, Women in business, Woman, Research, Intelligence, CX, A Very Special Christmas: 25 Years Bringing Joy to the World, Organization, DXA, Cisco, AI, CMO, Automation, CCAA, Sales, Management, Poly

Five9 , (NASDAQ: FIVN) provider of the Intelligent CX Platform, announced today the appointment of Niki Hall, an industry leader with more than 20 years of experience in technology marketing, as chief marketing officer (CMO).

Key Points: 
  • Five9 , (NASDAQ: FIVN) provider of the Intelligent CX Platform, announced today the appointment of Niki Hall, an industry leader with more than 20 years of experience in technology marketing, as chief marketing officer (CMO).
  • Reporting directly to CEO Mike Burkland, Hall’s focus will be on all areas of B2B marketing, including demand generation, partner marketing, product marketing, field enablement, branding, corporate communications, analyst relations, channel marketing, marketing analytics, and events.
  • “Niki joins Five9 at an exciting time in our journey as we continue to expand globally,” said Mike Burkland, CEO, Five9.
  • Prior to Contentsquare, Niki was CMO at Selligent Marketing Cloud and held marketing leadership roles at Poly and Cisco.

Acqueon Announces Significant Partnership Expansion with Five9 to Provide Advanced, Enterprise-Level Outbound Campaign Management, Compliance & Revenue Outcomes

Retrieved on: 
Tuesday, October 24, 2023
Insurance, B2C, Workforce, Administration, Artificial intelligence, Partnership, EHR, Campaign manager, Automation, Government, CCAA, Sales

DALLAS, Oct. 24, 2023 /PRNewswire-PRWeb/ -- Acqueon today announced its highly anticipated partnership expansion with Five9, an industry-leading provider of cloud contact center solutions. Acqueon Campaign Manager is now available on the Five9 CX Marketplace, making it easy for B2C enterprises to easily integrate Acqueon's leading outbound campaign management and comprehensive compliance capabilities with the Five9 Intelligent CX Platform.

Key Points: 
  • DALLAS, Oct. 24, 2023 /PRNewswire-PRWeb/ -- Acqueon today announced its highly anticipated partnership expansion with Five9, an industry-leading provider of cloud contact center solutions.
  • Acqueon Campaign Manager is now available on the Five9 CX Marketplace, making it easy for B2C enterprises to easily integrate Acqueon's leading outbound campaign management and comprehensive compliance capabilities with the Five9 Intelligent CX Platform.
  • Acqueon's flagship Campaign Manager is now available to Five9 customers with advanced, outbound customer engagement needs.
  • Beyond its revenue intelligence and revenue-creation value, Acqueon alleviates the burden of outbound compliance adherence.

Ooma Acquires 2600Hz, Inc., A Leader in Communications Applications For Service Providers

Retrieved on: 
Monday, October 23, 2023
VoIP, Software, Internet, Professional Services, Electronic Design Automation, Data Management, Apps, Applications, Technology, Artificial Intelligence, Other Professional Services, Other Technology, Telecommunications, UCAA, Citizens Bank, Acquisition, Unified communications, Call centre, Engineering, API, Andrew Downey Orrick, Growth, Webcast, AI, Map, CCAA, Sales, Online shopping, Ooma

2600Hz ( https://www.2600hz.com/ ) has a global customer base leveraging Kazoo ( https://2600hz.org/ ), its open-source communications solution, and a suite of proprietary applications through open APIs to provide Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Call Center as a Service (CCaaS) and AI tools and applications.

Key Points: 
  • 2600Hz ( https://www.2600hz.com/ ) has a global customer base leveraging Kazoo ( https://2600hz.org/ ), its open-source communications solution, and a suite of proprietary applications through open APIs to provide Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Call Center as a Service (CCaaS) and AI tools and applications.
  • As a proponent and user of 2600Hz open-source applications for more than ten years, Ooma has extensively integrated its intellectual property with 2600Hz.
  • It will also expand Ooma’s customer base to include service providers and resellers utilizing 2600Hz for their bespoke offerings.
  • “We’re delighted to welcome 2600Hz into the Ooma portfolio of business solutions,” said Eric Stang, chief executive officer of Ooma.

High Tide Opens Canna Cabana Store in Former Fire & Flower Location

Retrieved on: 
Monday, October 23, 2023
FSE, Cannabis, AB, Blackpool High Tide Organ, High Tide, CCAA, Drug, Retail

This opening will mark High Tide's 157th Canna Cabana branded retail cannabis location in Canada and the 78th in Alberta.

Key Points: 
  • This opening will mark High Tide's 157th Canna Cabana branded retail cannabis location in Canada and the 78th in Alberta.
  • Calgary is also the home of High Tide's headquarters and is the largest city in Canada's fourth-largest and most affluent province.
  • "I'm excited to announce the opening of another Canna Cabana location in North West Calgary to further our retail dominance in one of Canada's fastest-growing cities.
  • I look forward to more organic store announcements in the coming weeks," added Mr. Grover.