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CIO Leadership: Identifying Opportunities to Leverage Hot Technologies such as AI and ChatGPT to Enable Cost Containment and Drive Business Growth Will Power the Discussion at the 2023 Dallas CIO Executive Leadership Summit on April 6

Retrieved on:

Thursday, February 9, 2023

World-class technology leaders and industry experts speaking at this popular in-person event will explore opportunities for tapping hot technologies such as AI, ChatGPT, and cloud platforms to help facilitate cost containment and to drive business growth.

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World-class technology leaders and industry experts speaking at this popular in-person event will explore opportunities for tapping hot technologies such as AI, ChatGPT, and cloud platforms to help facilitate cost containment and to drive business growth.
HMG Strategy will also be hosting its 2023 Silicon Valley Global Innovation Summit on February 28 at the Hyatt Regency Santa Clara.
On March 24, HMG Strategy will be hosting its 2023 Phoenix CIO Executive Leadership Summit at the JM Marriott Scottsdale Camelback Inn Resort & Spa.
To learn more about HMG Strategy’s upcoming schedule of CIO & CISO summits, click here .

Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk's Sunshine Platform

Retrieved on:

Tuesday, December 20, 2022

PALO ALTO, Calif., Dec. 20, 2022 /PRNewswire/ -- Aisera, the world's leading AI-driven service experience platform for automated customer experiences (CX), announced today that its solutions are available as a new app integration on Zendesk's Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use-cases across Customer Service, Support, Sales and Marketing, and e-Commerce. Zendesk customers will have access to Aisera's industry leading and best-in-class AI and Automation platform by providing deep integrations to Zendesk tickets, knowledge base and messaging capabilities.

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Zendesk and Aisera will collaborate on use-cases across Customer Service, Support, Sales and Marketing, and e-Commerce.
Aisera's integration with Zendesk offers AI-powered service experience solutions, delivers self-service and workflow automation to end-users and provides agents with AI-powered assistance.
In addition, its integration with Zendesk's Sunshine Conversations messaging platform will deliver powerful self-service experiences across native Zendesk supported channels, including webchat, email, social and SMS.
Aisera offers the world's Best AI Service Experience platform that automates operations and support for IT, sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users.

Aisera Named a Leader in AI Chatbots for IT Operations Report

Retrieved on:

Wednesday, November 30, 2022

PALO ALTO, Calif., Nov. 30, 2022 /PRNewswire/ -- Aisera, the world's leading AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), today announced it has been named a Leader in The Forrester Wave™: Chatbots for IT Operations, Q4 2022 report. Aisera received the highest score possible among 10 other vendors in the AI Chatbot and IT Operations Time-to-value, Workflow Automation, Readiness, Deployment & Security criteria.

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Aisera received the highest score possible among 10 other vendors in the AI Chatbot and IT Operations Time-to-value, Workflow Automation, Readiness, Deployment & Security criteria.
"Aisera's improvement cadence is noteworthy; over the past year, it has rapidly added features that focus on aiding AI & Automation adoption.
"We thank Forrester for the recognition, our Aisera team for their committed hard work, and our customers and partners for their unwavering trust in Aisera."
Download a complimentary copy of The Forrester New Wave: Chatbots For IT Operations, Q4 2022 here .

Aisera Ranks Top 20 on the 2022 Deloitte Technology Fast 500™

Retrieved on:

Tuesday, November 22, 2022

"Technology must keep pace with ever-changing consumer and corporate demands for faster, safer, and more efficient solutions to new societal challenges.

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"Technology must keep pace with ever-changing consumer and corporate demands for faster, safer, and more efficient solutions to new societal challenges.
Now in its 28th year, the Deloitte Technology Fast 500 ranks North America's fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies both public and private .
Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2018 to 2021.
In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company's operating revenues.

Aragon Research Releases Its Second Aragon Research Globe™ For Conversational AI

Retrieved on:

Thursday, September 29, 2022

LivePerson, AWS, Replicant, IBM, Ada, EX, Microsoft, Aragon, AIN, CX, Technology, Conversation, UIB, Globe, Customer service, Research, Aisera, Google, Oracle, Uniphore

PALO ALTO, Calif., Sept. 29, 2022 /PRNewswire-PRWeb/ -- Aragon Research identifies twenty major providers in its Aragon Research Globe™ for Conversational AI, 2022, published today. The report states that Conversational AI adoption has continued to expand throughout 2022 as enterprises embrace solutions provided by technology providers trying to keep up with the demand for intelligence-powered conversational solutions across industry verticals.

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Enterprises should use this report to carefully evaluate a wide assortment of vendors in the conversational AI market.
Aragon clients can access the Aragon Research Globe for Conversational AI, 2022 in the AIN client community or on aragonresearch.com.
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions.
Aragon Research serves business and IT leaders and has a proven team of veteran analysts.

Goldman Sachs and Thoma Bravo lead Aisera's $90 Million Series D Funding to Strengthen Employee and Customer Experiences with AI Service Experience Platform

Retrieved on:

Wednesday, August 3, 2022

PALO ALTO, Calif., Aug. 3, 2022 /PRNewswire/ -- Aisera, the world's first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced today that it secured $90M in Series D funding led by the Growth Equity business within Goldman Sachs Asset Management (Goldman Sachs) and Thoma Bravo. The oversubscribed round also includes participation from leading investors True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, World Innovation Lab (WIL), Zoom Ventures, Khosla Ventures, First Round Capital, Maynard Webb (Webb Investment Network), Ram Shriram (Sherpalo Ventures), and Silicon Valley Bank. The additional funding will further strengthen Aisera's position as the leading Artificial Intelligence Service Experience (AISX) platform while accelerating its market expansion across industry verticals as well as its global growth and go-to-market strategy.

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PALO ALTO, Calif., Aug. 3, 2022 /PRNewswire/ -- Aisera , the world's first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced today that it secured $90M in Series D funding led by the Growth Equity business within Goldman SachsAsset Management (Goldman Sachs) and Thoma Bravo.
"Advances in conversational AI deliver better experiences than traditional support solutions like legacy ITSM and Customer Support providers.
Aisera offers the industry's first proactive, personalized, and predictive AI Service Experience platform, incorporating AI Service Desk, AI Customer Service, and Ticket AI with Agent-Assist for B2B and B2C organizations.
Propelled by AI and machine learning, the Aisera platform auto-resolves tasks, actions, and workflows for IT, HR, Customer Service, Sales, and Operations.

Evaluating the Future of the IT Organization in a Digital-First World Will Power the Discussion at the 2022 Florida CIO Executive Leadership Summit on May 12

Retrieved on:

Tuesday, May 3, 2022

To learn more about the 2022 Florida CIO Executive Leadership Summit and to register for the event, click here .

Key Points:

To learn more about the 2022 Florida CIO Executive Leadership Summit and to register for the event, click here .
HMG Strategy will also be hosting its 2022 New Jersey CIO Executive Leadership Summit on May 17.
To learn more about the 2022 New Jersey CIO Executive Leadership Summit and to register for the event, click here .
HMG Strategy is the world's leading digital platform for connecting technology executives to reimagine the enterprise and reshape the business world.

The Need for Authentic and Inclusive Leadership Will Power the Discussion at HMG Strategy’s Dallas CIO Executive Leadership Summit on April 7

Retrieved on:

Wednesday, March 16, 2022

The 2022 Dallas CIO Executive Leadership Summit will focus on the role of technology executives in inspiring trust and taking an inclusive approach to drive innovation.

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The 2022 Dallas CIO Executive Leadership Summit will focus on the role of technology executives in inspiring trust and taking an inclusive approach to drive innovation.
Technology executives are playing a deeper role in guiding the social fabric of the organization, said Hunter Muller, President and CEO at HMG Strategy.
To learn more about the 2022 Dallas CIO Executive Leadership Summit and to register for the event, click here .
To learn more about the 7 Pillars of Trust for HMG Strategy's unique business model, click here .

Anjuna Security Expands Executive Team, Strengthening Its Leadership Position in Confidential Computing

Retrieved on:

Wednesday, February 2, 2022

Former Zscaler executive Manoj Aptehas joined the company's Board of Directors, and seasoned professionals Kim del Fierro andGreg Dennison are joining the executive team.

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Former Zscaler executive Manoj Aptehas joined the company's Board of Directors, and seasoned professionals Kim del Fierro andGreg Dennison are joining the executive team.
Confidential Computing is a growing technology, already widely available, that protects data and applications in public cloud servers, enabling it to be completely isolated.
The Anjuna Confidential Cloud software is unique because it enables organizations to easily implement Confidential Computing technologies without the need to modify applications or IT processes and provides seamless deployment across various cloud environments.
Anjuna's Confidential Cloud software effortlessly enables enterprises to safely run even their most sensitive workloads in the public cloud.

Aisera's Ticket AI Helps Organizations Navigate the Great Resignation and Ongoing Service Challenges

Retrieved on:

Thursday, December 23, 2021

Within a month, the AI Service Desk was closing as many tickets as a typical tech, freeing our team to address the higher-level challenges and focus on the IT strategy needed to support Chegg's growing business."

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Within a month, the AI Service Desk was closing as many tickets as a typical tech, freeing our team to address the higher-level challenges and focus on the IT strategy needed to support Chegg's growing business."
Both AI Service Desk and AI Customer Service combine Ticket AI with Aisera's market-leading Conversational AI and Conversational RPA, along with unsupervised NLP/NLU in an agile, scalable, cloud-native format founded on a sophisticated, rich-featured virtual assistant.
The combination of AI, automation, and agent assistance allows organizations to more readily scale to respond to both rising requests and limited agent availability.
Aisera's AI Customer Service solution has been instrumental for Zoom's customer service organization to deliver an exceptional user experience and improve overall customer satisfaction."