Associated tags: Research, Forrester, FORR, Professional Services, Consulting
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Online shopping Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate (CAGR).
Key Points:
- Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate (CAGR).
- According to the report Global Retail E-Commerce Forecast, 2024 To 2028 , which provides a five-year forecast for total, online, and offline retail sales for 40 countries globally, despite the growth in e-commerce, 76% (or $21.9 trillion) of global retail sales will still occur offline in 2028.
- In the US, online retail sales are expected to reach $1.6 trillion by 2028, accounting for 28% of total US retail sales.
- E-commerce is more mature in the US compared to Canada, with Canadian online retail sales expected to reach $83 billion by 2028.
Mobile,
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Online Retail,
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Electronic Commerce,
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Digital Marketing,
Retail,
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Growth,
Commerce,
Social commerce,
Online shopping Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate (CAGR).
Key Points:
- Forrester (Nasdaq: FORR) forecasts that total global online retail sales will grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate (CAGR).
- According to the report Global Retail E-Commerce Forecast, 2024 To 2028 , which provides a five-year forecast for total, online, and offline retail sales for 40 countries globally, despite the growth in e-commerce, 76% (or $21.9 trillion) of global retail sales will still occur offline in 2028.
- In the US, online retail sales are expected to reach $1.6 trillion by 2028, accounting for 28% of total US retail sales.
- E-commerce is more mature in the US compared to Canada, with Canadian online retail sales expected to reach $83 billion by 2028.
Content Marketing,
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CX Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award.
Key Points:
- Forrester (Nasdaq: FORR) today announced that Nedbank Retail and Business Banking is the winner of its Europe, Middle East, and Africa (EMEA) 2024 Customer-Obsessed Enterprise Award.
- The award recognises organisations that are putting customers at the centre of their business strategy to accelerate growth.
- Nedbank Retail and Business Banking will be honoured at CX Summit EMEA , being held in London and digitally, 24–26 June, 2024.
- “We congratulate Nedbank Retail and Business Banking for winning Forrester’s Customer-Obsessed Enterprise Award in EMEA,” said Martin Gill, vice president and research director at Forrester and host of CX Summit EMEA.
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Albertsons,
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Prudential,
Consumer,
CX,
Video game Forrester (Nasdaq: FORR) today announced that Prudential , as well as leaders from Albertsons Companies and T-Mobile , are the North American winners of its 2024 Customer Obsession Awards.
Key Points:
- Forrester (Nasdaq: FORR) today announced that Prudential , as well as leaders from Albertsons Companies and T-Mobile , are the North American winners of its 2024 Customer Obsession Awards.
- Award recipients will be honored at CX Summit North America , being held in Nashville, Tennessee, and digitally, June 17–20, 2024.
- North American winners of Forrester’s 2024 Customer-Obsessed Leadership Award include:
Jill Pavlovich, senior vice president of digital shopping experiences, Albertsons Companies.
- “We congratulate this year’s winners of Forrester’s Customer Obsession Awards,” said Rick Parrish, vice president and research director at Forrester.
Sale,
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Windstream Holdings,
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Sales SANTA BARBARA, Calif., May 9, 2024 /PRNewswire/ -- Invoca today announced that Forrester Research has named Invoca as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report. Forrester evaluated the most significant revenue execution platform vendors based on three main categories — current offering, strategy, and market presence — along with interviews with customers. Invoca is the top-ranked vendor in both the current offering and strategy categories and among the top-ranked in market presence. Invoca also received the highest possible score in 19 of the 31 evaluation criteria, including AI differentiators, AI: large language model utilisation, Marketing: performance optimisation, In-call guidance: pre-call insights, System configuration: privacy, and Interaction capture: integrations.
Key Points:
- SANTA BARBARA, Calif., May 9, 2024 /PRNewswire/ -- Invoca today announced that Forrester Research has named Invoca as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report .
- By using a comprehensive revenue execution platform, revenue teams can finally connect their marketing investments directly to revenue, improve digital engagement, and drive higher-quality leads.
- "I believe Invoca was named a revenue execution Leader because we help marketing and sales teams manage the complete buyer journey from the first click to the final sale, so they can drive revenue growth."
- Windstream, an Invoca customer, embodies this approach to revenue execution by tightly aligning the marketing and sales teams so they can work together to increase revenue.
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Sales Additionally, 71% of today’s B2B buyers are Millennials and Gen Zers , who bring different approaches and expectations to the buying process.
Key Points:
- Additionally, 71% of today’s B2B buyers are Millennials and Gen Zers , who bring different approaches and expectations to the buying process.
- Customer-obsessed companies grow revenue 28% faster and have 33% higher profitability growth and 43% better customer retention rates compared to non-customer-obsessed companies, Forrester data shows.
- At B2B Summit North America, Forrester will unveil the Forrester Opportunity Lifecycle, a new framework designed to help B2B organizations align their marketing, sales, and customer success teams around buyer and customer needs and implement revenue process transformation.
- To transform their revenue process, B2B leaders should consider following the four tenets of the Forrester Opportunity Lifecycle:
Share signals to create a unified view of the customer.
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Security,
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Privacy Forrester (Nasdaq: FORR) today opened calls for nominations for its Security & Risk Enterprise Leadership Award , which recognizes an organization for successfully implementing a security, privacy, and risk strategy that builds trust with customers, employees, and partners.
Key Points:
- Forrester (Nasdaq: FORR) today opened calls for nominations for its Security & Risk Enterprise Leadership Award , which recognizes an organization for successfully implementing a security, privacy, and risk strategy that builds trust with customers, employees, and partners.
- Organizations must also demonstrate a deep commitment to the principles of high-performance IT by ensuring that security, privacy, and risk practices are embedded across the broader organization.
- The deadline to submit a nomination for this year’s Security & Risk Enterprise Leadership Award is October 4, 2024.
- This award is an opportunity for organizations to showcase how trusted offerings and security practices power long-lasting relationships and experiences with key stakeholders.”
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Music Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the first quarter ended March 31, 2024, with contract value (CV) at $323.1 million, down 4% compared with the prior year.
Key Points:
- Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the first quarter ended March 31, 2024, with contract value (CV) at $323.1 million, down 4% compared with the prior year.
- “We are in the final year of our migration journey, and we now have 70% of CV on the Forrester Decisions platform.
- “However, 2024 continues to be a challenging environment, with first-quarter revenue down 12%, largely driven by consulting headwinds.
- Forrester is providing guidance for 2024 as follows:
Adjusted financial guidance for full-year 2024 excludes stock-based compensation expense of $14.5 million to $15.0 million, amortization of acquisition-related intangible assets of approximately $10.0 million, restructuring costs of approximately $7.0 million, and any investment gains or losses.
Technology,
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Legislation,
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Trust,
Sales Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX Summit EMEA event being held in London and digitally on June 24-26, 2024.
Key Points:
- Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX Summit EMEA event being held in London and digitally on June 24-26, 2024.
- Featuring immersive experiences, keynote presentations, case studies, and dedicated breakout sessions, CX Summit EMEA will offer the latest research and frameworks to help CX, digital, and B2C marketing leaders understand how AI will transform customer and business interactions in the future.
- CX Summit EMEA will also honour the recipient of Forrester’s 2024 Customer-Obsessed Enterprise Award - EMEA , which recognises companies that drive business success by putting customers at the centre of their leadership strategy and operations.
- “CX Summit EMEA will help CX, marketing and digital leaders understand the impact these new regulations will have on their business and how they can successfully integrate AI into their CX strategies to meet customers’ changing needs — now and in the future.”
View the full agenda and speakers for CX EMEA.
NEW YORK, April 23, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave™: Conversation Automation Solutions For B2B, Q1 2024."
Key Points:
- NEW YORK, April 23, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave™: Conversation Automation Solutions For B2B, Q1 2024."
- The new report evaluates the most significant providers of conversation automation solutions for B2B against 33 criteria to help B2B revenue marketing professionals select the right one for their needs.
- It marks the eighth time that LivePerson has been recognized in Forrester's research over the last twelve months.
- We're proud to be named among the top vendors for conversation automation solutions," said John Sabino, CEO of LivePerson.
