Fixed Wireless Internet—Including 5G—Outperforms Fiber in Customer Satisfaction
The annual survey asked over 7,000 consumers to rate their ISPs in categories such as speed, reliability, pricing, customer service, and overall satisfaction.
- The annual survey asked over 7,000 consumers to rate their ISPs in categories such as speed, reliability, pricing, customer service, and overall satisfaction.
- Key takeaways from the 2023 Customer Satisfaction Report:
94% of fixed-wireless customers—including 5G home internet users—are satisfied with their internet service. - 5G fixed wireless customers gave the highest ratings for overall satisfaction, price, and customer service.
- The survey methodology, as well as more findings and information, can be found in HighSpeedInternet.com’s 2023 Customer Satisfaction Report: highspeedinternet.com/resources/customer-satisfaction-survey .