Sinch takes customer messaging to the next level with AI-powered Smart Conversations for Conversation API
This significant advancement enables businesses to automate and personalize conversations across multiple channels, leading to superior customer experiences while optimizing costs.
- This significant advancement enables businesses to automate and personalize conversations across multiple channels, leading to superior customer experiences while optimizing costs.
- Smart Conversations utilizes AI technology to analyze incoming messages from any channel supported on Conversation API, providing businesses with invaluable insights into customer journeys and customer intent, and allowing them to deliver exceptional customer experiences (CX) like never before.
- Unlike traditional chatbot solutions, Smart Conversations in combination with Conversation API transcends basic responses, offering businesses a comprehensive solution for enhanced customer engagement.
- By combining the power of generative AI models with Sinch's own Conversation API, Smart Conversations now offers turnkey sentiment analysis, providing businesses with deeper insights into customer feedback."