NLU

Qualtrics Announces General Availability of New Frontline Care Solutions

Retrieved on: 
Wednesday, May 24, 2023
Software, Human Resources, Audio, Video, Artificial Intelligence, Professional Services, Technology, VoIP, Business, Qualtrics, Organization, XM, AI, NLU, Natural language, Emotion, ACS, Machine learning, Sales

Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist.

Key Points: 
  • Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced the general availability of three new contact center innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist.
  • These new solutions will empower organizations to create future-proofed operating models for customer care.
  • Frontline Team Assist enables managers to easily review agent performance and provide targeted, meaningful coaching to keep them engaged and effective.
  • Frontline Team Assist provides access to Qualtrics Frontline Agent Coaching, an easy-to-use self-coaching solution that puts personalized insights in agents’ hands, provides positive reinforcement from customers, and empowers them to identify opportunities for improvement to drive their own development.

DOSS integrates GPT-4 into their AI-Powered Real Estate Search Marketplace, becoming the first to enable users to speak and/or text their queries

Retrieved on: 
Thursday, May 25, 2023
Test Drive, MLS, Natural language processing, Insurance, Music, LLM, NLU, BETA, Student loan, Android, Conversation, Millennials, NLP, Sale, IOS, DOSS, Chatbot, Walking, Genz, FHA, AI, Loan, Real estate, Natural language, Online shopping, GPT-4, Text, Speech

HOUSTON, May 25, 2023 /PRNewswire-PRWeb/ -- DOSS, a pioneer in conversational home search, has recently unveiled the latest version of its AI-Powered Real Estate Marketplace - DOSS 2.0. With this new release, the platform sheds its BETA label and makes its real estate search portal accessible to all users. DOSS has integrated GPT-4 directly into their code, providing an unparalleled search experience without any third-party limitations or the initial inherent constraints of the ChatGPT Plugin, which is currently available to only a limited number of users. This launch marks the first narrow domain consumer-facing platform on the web to incorporate GPT-4 while also empowering all of their users to ask questions through speech or text with an AI-Powered solution responding based on how it was engaged.

Key Points: 
  • A pioneer in conversational home search, DOSS has recently unveiled the latest version of its AI-Powered Real Estate Marketplace - DOSS 2.0.
  • HOUSTON, May 25, 2023 /PRNewswire-PRWeb/ -- DOSS, a pioneer in conversational home search, has recently unveiled the latest version of its AI-Powered Real Estate Marketplace - DOSS 2.0.
  • With this new release, the platform sheds its BETA label and makes its real estate search portal accessible to all users.
  • DOSS plans to provide a level of visibility for our agents and franchises that will compete with the major real estate search engines.

Uniphore Appoints Roberto Pieraccini as Chief Scientist

Retrieved on: 
Thursday, May 18, 2023
Software, Research, Networks, Electronic Design Automation, Data Management, Technology, Artificial Intelligence, Other Communications, Science, Communications, Other Technology, Other Science, LLM, IBM, Human, NLU, The arts, AT, Engineering, Bell Labs, Thomas J. Watson Research Center, Personality, LaMDA, SpeechWorks, Organization, International Computer Science Institute, Publication, ICSI, Roberto Pieraccini, SpeechCycle, Growth, Book, Automation, Management, Sales, Uniphore, ASR

Uniphore , the leader in conversational AI and automation, today announced the appointment of Roberto Pieraccini as Chief Scientist.

Key Points: 
  • Uniphore , the leader in conversational AI and automation, today announced the appointment of Roberto Pieraccini as Chief Scientist.
  • “Roberto’s deep experience in enabling how humans and machines communicate naturally and his passion for innovation make him a perfect fit for Uniphore,” said Balaji Raghavan, CTO, Uniphore.
  • “I am excited to welcome Roberto to Uniphore as we position ourselves for our next phase of growth, leveraging enterprise LLMs and bringing the latest advancements in AI to prospects and partners.”
    Pieraccini joins Uniphore from Google, where he spent the last five years.
  • “Uniphore is a true pioneer in the field of conversational AI and I am thrilled to be part of its journey,” said Roberto Pieraccini, Chief Scientist, Uniphore.

Businessolver Announces Key Technology Innovation to Expand AI to Drive Greater Service

Retrieved on: 
Tuesday, May 16, 2023
Learning, Software as a service, IVR, NLU, WEST, Heart, ChatGPT, Service, Intelligence, Microsoft, OpenAI, Vision, HR, Vision 2023, AI, HSA, Natural language, Mobile phone, Customer service, Retail

WEST DES MOINES, Iowa, May 16, 2023 /PRNewswire/ -- Businessolver®, a leading SaaS-based benefits technology platform today announced their 2023 product strategy which includes expanding its overall AI capabilities beyond their traditional virtual benefits assistant SofiaSM and delivering that intelligent experience throughout the employee's entire interaction with their benefits. Additionally, Businessolver is first to market in the benefits technology industry to leverage OpenAI's ChatGPT 3.5 Turbo service to their existing and proprietary Natural Language Understanding (NLU) framework, all to greatly improve the service delivered through their benefits platform, Benefitsolver™.

Key Points: 
  • HR technology leader continues to innovate machine-learning personalization technology including ChatGPT to drive enhanced employee benefits experience and self-service.
  • "Our advanced, intuitive technology bolsters employee engagement and self-service, while providing our Businessolver team with smarter tools that deliver superior outcomes in overall service.
  • In addition to the exciting enhancements with ChatGPT, Businessolver also announced its ability to infuse Sofia's AI services throughout the entire employee experience.
  • "The work we are doing to bring greater intelligence to the experience in our technology and service will ensure that vision is realized."

Boost.ai Unveils Large Language Model Enhancements to Conversational AI Platform

Retrieved on: 
Thursday, May 11, 2023
Data Management, Online Retail, Technology, Professional Services, Other Communications, Communications, Retail, Software, Artificial Intelligence, Other Professional Services, Networks, Insurance, LLM, NLU, Scalability, Synthetic media, Overalls, ChatGPT, CX, Human, Risk, Generative, AI, Hybrid, Behavior, Risk management

Boost.ai , a leading conversational AI solution provider, today announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features.

Key Points: 
  • Boost.ai , a leading conversational AI solution provider, today announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features.
  • The new update will take advantage of Generative AI to suggest messaging content to AI Trainers within the boost.ai platform, generating suggested responses and resulting in drastically reduced implementation times for new intents.
  • With this latest release, boost.ai reinforces its commitment to researching, developing, releasing, and maintaining responsible implementations of LLM-powered, enterprise-quality conversational AI features in order to further enhance the customer experience.
  • Boost.ai helps to resolve this issue by seamlessly integrating the predictive capabilities of LLMs with enterprise-grade control of their conversational AI platform, creating a Hybrid Natural Language Understanding (NLU) system that offers unmatched accuracy, flexibility, and cost-effectiveness.

Moveworks Ranks Among Highest-Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2023

Retrieved on: 
Tuesday, May 9, 2023
Software, Networks, Human Resources, Internet, Artificial Intelligence, Data Management, Professional Services, Technology, Equinix, DocuSign, LLM Communications, Growth, NLU, 100 Best Workplaces in Europe, Palo Alto Networks, Language, Culture, Management, Broadcom Inc., Autodesk, Moveworks

Moveworks , the leading conversational AI platform for the enterprise, has been named to Inc. magazine’s annual Best Workplaces list.

Key Points: 
  • Moveworks , the leading conversational AI platform for the enterprise, has been named to Inc. magazine’s annual Best Workplaces list.
  • Moveworks is a conversational AI platform that minimizes distractions and maximizes productivity at work.
  • "At Moveworks, we are fortunate to have employees who value autonomy, growth, and purpose in their careers," expressed Bhavin Shah, founder and CEO of Moveworks.
  • “Being named to Best Workplaces is an honor that only a small fraction of companies have been able to claim,” says Inc. editor-in-chief Scott Omelianuk.

Expert.ai Announces Alan Packer Has Joined the Board of Directors

Retrieved on: 
Thursday, May 4, 2023
Learning, LLM, NLU, Engineering, Alexa, Language, Microsoft, Organization, Amazon, Machine learning, Artificial intelligence, Knowledge, Growth, AI, Management, Information technology

BOSTON, May 4, 2023 /PRNewswire/ -- Expert.ai (EXAI:IM), the industry leader in providing AI-powered language solutions to enterprises, today announced that Alan Packer, formerly Director of Engineering for Amazon's Alexa Natural Language Understanding (NLU) team, has joined the company's board of directors. Alan's deep technical knowledge of the NLU space will be instrumental in the company's continued development of its differentiated hybrid AI approach to create NLU solutions combining knowledge-base, machine learning, and large language models (LLMs) for the enterprise.

Key Points: 
  • Industry veteran adds vast technical and operations experience to the NLU industry leader's Board.
  • BOSTON, May 4, 2023 /PRNewswire/ -- Expert.ai (EXAI:IM), the industry leader in providing AI-powered language solutions to enterprises, today announced that Alan Packer, formerly Director of Engineering for Amazon's Alexa Natural Language Understanding (NLU) team, has joined the company's board of directors.
  • Alan Packer has nearly 30 years of applied artificial intelligence (AI) and machine learning experience in natural language technologies, speech recognition, internet-scale web services and security for both enterprise and consumer products.
  • "I'm thrilled to be joining expert.ai at this exciting time when AI has become mainstream in the news cycle and NLU is powering remarkable breakthroughs across organizations," commented Alan Packer.

Arajet Launches 42 Connections in 9 Countries

Retrieved on: 
Tuesday, May 2, 2023
Air, Destinations, Transport, Travel, NLU, DATE, Friends, Arajet, SXM, AUA, Aviation, Multimedia, KIN, Aircraft, CUR, Dominican Republic, Dream, CUN, Lunch, GUA, CRT, Family, Airline

Arajet, the low fare airline of the Caribbean, announced at the Dominican Annual Tourism Exchange (DATE) in Punta Cana, that has expanded to 42 round-trip connections, two days a week to and from 9 countries in its route network, turning the Dominican Republic into the low-cost hub of the Caribbean.

Key Points: 
  • Arajet, the low fare airline of the Caribbean, announced at the Dominican Annual Tourism Exchange (DATE) in Punta Cana, that has expanded to 42 round-trip connections, two days a week to and from 9 countries in its route network, turning the Dominican Republic into the low-cost hub of the Caribbean.
  • View the full release here: https://www.businesswire.com/news/home/20230502005401/en/
    "What we promised is already a reality: Arajet offers connections and brings 9 of the 11 countries in our network closer through low fares so that more people can fly for the first time, reconnect with friends and family, or visit our region," assured Víctor Pacheco, CEO and founder of Arajet.
  • Mr. Pacheco added that the airline will soon open new routes to South America, including Brazil, Argentina, Bolivia, Chile, and Uruguay.
  • “We are about to open new destinations to bring closer together tourists from the south of the continent to the Caribbean,” he said.

Algolia Launches AI-powered Algolia NeuralSearch™ – The World’s Fastest, Hyper-Scalable, and Cost-Effective Vector and Keyword Search API

Retrieved on: 
Tuesday, May 2, 2023
Communications, Apps, Applications, Technology, Search Engine Optimization, Software, Artificial Intelligence, Internet, IDC, NLU, Missguided, Best Buy, LLM, Hellyeah, API, ChatGPT, Computer, Index, Organization, Frasers Group, Nervous system, Adaptive learning, Everlane, Engineering, Digital, Online shopping, Retail, Algolia

Algolia today launched Algolia NeuralSearch™, a next-generation vector and keyword search in a single API with powerful, end-to-end AI processing every query.

Key Points: 
  • Algolia today launched Algolia NeuralSearch™, a next-generation vector and keyword search in a single API with powerful, end-to-end AI processing every query.
  • We're excited to partner with Algolia to integrate this next generation vector and keyword search technology and create a better search and discovery experience for our customers.”
    Bernadette Nixon, chief executive officer, Algolia noted: "Algolia is committed to advancing AI-powered Search, and we believe Algolia NeuralSearch does just that.
  • These results, despite only sending a portion of our query traffic to Algolia NeuralSearch over a four-week period, exceeded our expectations.
  • Algolia NeuralSearch uniquely addresses an industry-wide problem with vector search: the inherent limitation to scale and the high burden of costs associated with using specialized computers.

Tekpon Announces the Top Customer Service Tools for Businesses in 2023

Retrieved on: 
Wednesday, April 26, 2023
Motivation, Forethought, Inc., Growth, Liveage!, Economy of Second Life, NLU, ML, Environment, Internet, NLP, Software, Online shopping, Risk management

Considering the context, Tekpon, a software marketplace designed to put an end to software waste by helping companies choose a better tool for their needs.

Key Points: 
  • Considering the context, Tekpon, a software marketplace designed to put an end to software waste by helping companies choose a better tool for their needs.
  • Every successful company has an ongoing commitment to provide outstanding customer service.
  • Fear not, though, as Tekpon, an online marketplace for business software, explored the internet for the most cutting-edge and successful customer care products.
  • Companies can discover all the software companies and products on Tekpon, depending on their needs, business models, and budget.