Cresta Expands its Generative AI Solutions for the Contact Center
PALO ALTO, Calif., March 27, 2023 /PRNewswire/ -- Cresta, a leading provider of generative AI for intelligent contact centers, today announced the introduction of several new solutions and enhancements to its Cresta Real Time Intelligence Platform, a comprehensive portfolio of AI-powered products and solutions that seamlessly work together to help organizations grow revenues and retain customers.
- Businesses are increasingly intrigued by the prospects of generative AI but only willing to invest in the technology if there is a tangible ROI.
- Powered by generative AI, these new solutions help contact center and sales teams become more effective by identifying the behaviors and drivers that improve business outcomes.
- "These new solutions will help businesses overcome this challenge by underpinning their sales and service strategies with deep insights based on customer conversations with their best agents."
- CarMax , Blue Nile , Earthlink , Holiday Inn Club Vacations , Porsche , and Intuit are among the leading companies using Cresta to improve the productivity of their contact center operations.